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DoubleTree by Hilton Hotel Norfolk Airport

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492 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Norfolk Airport
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Showing 492: English reviews
Richmond, United States
Reviewed 27 May 2016

I would not recommend staying here for more than a couple of nights. It looks nice but is not building to accommodate the noise of hotel guests. The hallways echo and carry into the rooms. AVOID ADJOINING ROOMS UNLESS YOU KNOW YOUR NEIGHBOUR. I could hear EVERYTHING my neighbour and their friend on speakerphone were saying. i had a loose...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Vivienne G
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests since we work hard to make sure all our guests have a rewarding experience. We see that noise was an issue during your stay. While we do have additional security and overnight managers available during high traffic periods, we also encourage...

Reviewed 26 May 2016 via mobile

My wife and I were shocked at how bad this hotel was considering it is a Hilton brand hotel. Kids running up and down the hallway being super loud until midnight. Then they gave our room key to another guest as if it was vacant which led to a very awkward moment when she came barging in the room asking...

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Helpful?
Thank Dwayne P
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Arlington, Texas
Reviewed 26 May 2016

Lovely staff and hotel. I always stay at this hotel whenever I an in Norfolk, VA. It is in a very convenient area. Right up the street from a shopping center, they have a shuttle service if you don't have a car, and they greet you with delicious cookies!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Twanita T
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Twanita T: We are delighted that you enjoyed your stay with us and thank you for recognizing our wonderful staff, our goal is to make each guest feel welcomed and cared for during their time with us. We look forward to seeing you again in the near future, we'll have a warm DoubleTree chocolate chip and walnut cookie with...

Kapolei, Hawaii
Reviewed 25 May 2016 via mobile

I wish I could give this place a "Zero" star, there is nothing worse than going on a couple's vacation but shared separate beds. My husband and I reserved our room through Expedia 2 months prior to our arrivals. Being in the military our schedule changes, so we arrived 7 hours after check in time. The standard WIFI they offered...

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Thank Youdline A
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Reviewed 24 May 2016

The hotel is older and outdated. The hallways were odd and our room was hard to find. The bathroom was so tiny that the door almost hit the toilet when opening the door. They advertise a breakfast buffet, but they don't tell you that you have to buy it for $15 in the restaurant attached to the hotel, and the...

Review collected in partnership with DoubleTree by Hilton
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Thank O3351HSchristiner
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear 03351HSchristiner: We appreciate your feedback regarding your recent stay at our hotel. We will be discussing your comments in our next Quality Assurance Meeting along with ideas on how we can make improvements in the areas mentioned. We hope to have you as a guest in the near future should you find yourself traveling to our area again. Sincerely,...

S Brunswick
Reviewed 21 May 2016

Cleanliness is questionable, it appears only cursory cleaning. Is performed. It is very easy to see this when staying for long periods. Overall, cannot describe it as a great experience. Has a good location which is a plus. The signature cookie is a nice touch.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Roopkumar P
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Roopkumar P: Thank you for your review. "Just average" is definitely not our goal. I will be sharing your comments regarding our Housekeeping Services with our Executive Housekeeper for coaching and counseling of the individuals responsible for your room prior to arrival and during your visit. Please always feel free to bring any deficiencies to our attention while you...

Reviewed 21 May 2016

I was flying out early, so I decided to get a hotel close to the airport, and this property fit the bill and was within per diem. It was a decent place to stay for one night. I'd give it three stars for the accommodations, with a fourth star for the friendly staff and a very good breakfast buffet with...

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Helpful?
Thank Rokt
DellE1992, Executive Assistance at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Rokt: Thank you for your business and for taking the time to review our hotel. We are happy you enjoyed your stay and thank you for the additional star recognizing our friendly team. We hope you will visit with us again when in the area. Sincerely, E. Dellinger

Hays, North Carolina
Reviewed 19 May 2016

The staff was gracious and the property was clean. We really liked the breakfast buffet. The commode in our bathroom needed to be repaired. The room was comfortable. I would have appreciated more light in the room, but we "made do" with what we had. I was surprised that the front desk staff did not know about the VA International...

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Helpful?
Thank Sara M
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Sara M: We are delighted you enjoyed your stay with us and for sharing your experience. Your comments regarding the guestroom and bath have been forwarded to our Chief Engineer to follow-up on and resolve. In addition we'll ensure for future that our Front Desk Team is aware of what is happening in the city. The International Tattoo is...

Clifton Park, New York
Reviewed 18 May 2016 via mobile

Stayed here under a wedding room block for a very competitive rate. Staff was very friendly. Bed was harder than most and Bathroom was very small. Overall though, it was a clean room and met our needs.

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Thank KE172432
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear KE172432: We are happy to see you found are staff friendly and enjoyed your stay. Thank you for your business and we hope to see you again in the future. Sincerely, E. Dellinger

Ofallon
Reviewed 17 May 2016

I had to change rooms 4 times and as a Hilton honors member they could not accommodate a Hilton honors room for me. I also had ants in one of the rooms. The other room, the floor was wet and smelled of mold

Review collected in partnership with DoubleTree by Hilton
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Thank Keziah T
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Keziah T: We are sorry for not providing you the quality stay you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: ₹ 6,145 - ₹ 12,494 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norfolk Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Norfolk Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring something like an Anker 4 port USB outlet for devices. Not enough power outlets to support all the modern gadgets.”
 of 5 bubbles ltsolet, 18 Nov 2016 | Read review
“Off the main highway if you're a light sleeper.”
 of 5 bubbles gusb2013, 3 Nov 2016 | Read review
“Easy access to airport”
 of 5 bubbles VirginiaTopkat, 28 Oct 2016 | Read review
“4th floor rooms are quiet”
 of 5 bubbles rosien940, 18 Oct 2016 | Read review
“Get a room away from the atrium that opens into Max and Ermas (Very Noisy)”
 of 5 bubbles Tampachris25, 30 Sep 2016 | Read review
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