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DoubleTree by Hilton Hotel Norfolk Airport

PricelineUS$ 160*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 190*
US$ 160*
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US$ 166*
US$ 167*
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DoubleTree by Hilton Hotel Norfolk Airport
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549 Reviews from our TripAdvisor Community

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Showing 548: English reviews
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Madison, Alabama
Reviewed 4 days ago NEW

Not so thrilled with my original room, but the staff was able to get me moved. General upkeep seems to be the biggest issue. if the hotel was in better condition, I would have been glad to give higher reviews.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank camDAhawkdriver
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear camDAhawkdriver: Our apologies for not delivering you the exceptional product and service you expect and deserve. Customer feedback is always appreciated as it assists us in making improvements. Your comments have been forwarded to our Chief Engineer and we will be discussing them in our next Quality Assurance meeting along with ideas on how we can ensure that our...

usa, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 15 December 2016

I have stayed at this hotel a number of times in the last few years. Good staff, A great female bartender (can't recall her name), good breakfast (included), decent gym, great indoor heated pool and good complimentary cocktail hour. The negatives: 1) way too many children. Kid and pool parties mean noise, potentially doors slamming and a very busy pool....

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Helpful?
Thank Laurent B
About Hotel's Favourite Review
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Laurent B: We are delighted you enjoyed your stay and hope to see you again in the near future. Sincerely, E. Dellinger

Bel Air, United States
Reviewed 4 days ago NEW

Room AC was fine but the rest of the hotel had no AC. What's with that? Over all the stay was fine. I would expect that the hotel have AC throughout not just in the rooms. This made it very uncomfortable in the bar and walking throughout the hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank X6665RCanthonyb
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear X6665RCanthonyb: Thank you for taking time to review our hotel. I would like to apologize for the lack of HVAC in some of the public areas. It was determined that there was an issue with some rooftop equipment. It is in the process of being resolved at this time and we hope to have completed very soon. This issue...

Jacksonville, Florida
Reviewed 1 week ago

Have stayed here several times for business trips. Quality of rooms has been consistently good. Breakfast at Max and Erma's is nothing to rave about but it was free with my rewards gold level status and the service was fine. Friendly people!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank sandim155
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear sandim155: We appreciate your feedback regarding your recent stay at our hotel. We will be discussing your comments in our next Quality Assurance Meeting along with ideas on how we can make improvements in the areas mentioned. We hope to have you as a guest in the near future should you find yourself traveling to our area again. Sincerely,...

North Kingstown, RI, United States
Reviewed 1 week ago

Left a jacket in room when I checked out. Noticed when boarding a flight. Multiple calls to hotel starting about 8:30 am and housekeeping tells me the maid said there was no jacket in room. Either she didn't look very well or she just took it. Not happy. Otherwise, nice hotel, friendly staff. Just don't leave anything behind and expect...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank paulbp2017
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for being our guest and it appears that you had a nice stay. Please feel free to contact me at the hotel and I'll be happy to look into your missing jacket. Sincerely, E. Dellinger

Fairfax, Virginia
Reviewed 1 week ago

I stayed here several times years ago when this was a Hilton. The re-branding as a Doubletree has cost the place some class but it's still a decent hotel and, though labelled as an airport property, it's far enough from the airdrome that airport noise isn't a problem. The location is another advantage -- near the interstate and a short...

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Helpful?
Thank HappyWanderer023
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear HappyWanderer023: Thank you for taking the time to review our hotel. Service Excellence is a key focus to building and maintaining our customer base and we thank you for choosing to stay at our hotel and share your concerns with us. I understand your frustration and I apologize for falling short on our high service standards. Your feedback is...

Arlington, Virginia
Reviewed 1 week ago via mobile

Stayed here over a 7 day business trip, previously stayed here for a shorter 3 day trip in 2011, but the property has been remodeled since. Veru comfortable but firm mattress, appreciated having a mini refrigerator and coffee machine. Nice touches include granite countertops in the bathroom with 2 separate sinks, premium shampoo soaps and mouthwash refilled daily, and 100+...

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Helpful?
Thank Christopher P
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Christopher P: Thank you for being our guest, we realize that you have many hotels to choose from and we appreciate you selecting our hotel. We look forward to having you as our guest again when you are in the area. Sincerely, E. Dellinger

Reviewed 1 week ago

Accommodations were clean and comfortable, and the staff (other than the bartender) were professional and friendly. The top floor, near the elevators is a bit rundown, and the elevators are excruciatingly slow. If the company weren't paying the room, I probably would have looked for a better value.

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Helpful?
Thank Dave L
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Dave L: Although we appreciate your business we are disappointed that we failed to exceed your expectations. Your comments have been forwarded to the appropriate department heads to review and will assist us in making improvements to our product and services. We thank you for your input and feel that are taking the necessary steps to exceed your future...

Muscat, Oman
Reviewed 1 week ago

Hotel is unkept, dirty and the elevators seemed unsafe. Restaurant is just like the elevators, the food taste terrible, it looks bad and the physical appearance of the restaurant is horrible... Stay away.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Douglas S
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Douglas S: Thank you for your feedback. I am very sorry for the lodging challenges you experienced as well as our poor performance in our restaurant; this is not the high level of service we usually provide our guests. I will be reviewing your comments with our management team so we can take action to make improvements in order...

Dumfries, Virginia
Reviewed 2 weeks ago

We stayed at this hotel due to its proximity to points of interest in Norfolk. We attended a family reunion, and would've found it nice to return to a comfortable room - unfortunately our room was anything but comfortable. Although the service in this hotel was well above average, the rooms themselves are in dire need of renovations.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Karen K
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Karen K: Thank you for sharing your feedback with us concerning your recent stay. Our goal is to provide each guest an outstanding experience and I apologize that we failed to meet that objective. We will be sharing your comments with our management team and will be taking action to make the necessary guestroom improvements to exceed your expectations....

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 N Military Hwy, Norfolk, VA 23502-1800 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: ₹ 8,203 - ₹ 14,920 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norfolk Airport staff and other travellers.
2 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Norfolk Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floors might be better. The elevators are a bit slow.”
X5499UOdavel, 16 May 2017 | Read review
“Go somewhere else”
D4907ZKchristopherm, 13 Feb 2017 | Read review
“Bring something like an Anker 4 port USB outlet for devices. Not enough power outlets to support all the modern gadgets.”
ltsolet, 18 Nov 2016 | Read review
“Off the main highway if you're a light sleeper.”
gusb2013, 3 Nov 2016 | Read review
“Easy access to airport”
VirginiaTopkat, 28 Oct 2016 | Read review
5 of 5
Priceline
US$ 160* /night
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Doubletree.comUS$ 166
Orbitz.comUS$ 167
CancelonUS$ 190
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Prices are for 1 room, 2 adults
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