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DoubleTree by Hilton Hotel Norfolk Airport

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DoubleTree by Hilton Hotel Norfolk Airport
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490 Reviews from our TripAdvisor Community

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Showing 490: English reviews
Reviewed 2 days ago NEWvia mobile

Decent DT, clean rooms and awesome restaurant staff, although breakfast buffet was always empty....but great staff took care of us!!! Easy location to the airport. Hotel is large and has a very unique and pretty cool layout... reminds me of an Embassy Suites layout. Overall good experience

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Helpful?
Thank Brian S
Rialto, United States
Reviewed 6 days ago NEW

From the moment we walked in the staff was gracious and courteous. Due to a winter storm that came in the 2nd day we were there, we were unable to leave the hotel due to the road condition. Being technically stuck at the hotel we enjoyed the fitness center, and the restaurant Max & Ermas multiple times. The entire experience...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 280vivianb
Reviewed 1 week ago

Found a live bug on the bed and a glass underneath the same bed. Mentioned it to the receptionist she stated she would speak with her Mgr. She provided my family with ticket meals to the restaurant with is located in the hotel which I appreciated. Rooms should have microwaves which they don't.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank angelamM2273TQ
Keysville
Reviewed 1 week ago

Had a great time celebrating with the Janitors the food and drinks package was well worth the price where very good. Would recommend to any family and friends. Hope to do again next year or so. Thank you for making my New Year great.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank pamulap2016
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear pamulap2016: Happy New Year! We are delighted that you enjoyed our New Year's Eve Event.... We look forward to another enjoyable event next year. Sincerely, E. Dellinger

Adamstown, United States
Reviewed 2 weeks ago

We couldn't get a room closer to the elevator. Warm chocolate cookies were delicious. Deangelo was also my chocolate eye candy too. I requested for Chicken Soup on my 1st sick day. it wasn't on the menu the next day, they were able to deliver it anyway to my surprise. Thank you Eric

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank darylb2017
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear darylb2017: Thank you for taking time to let us know about your stay. And delighted that we were able to provide you with some hot chicken soup. I am proud to say that we have an awesome staff that goes out of their way to ensure our guests are well taken care of. We hope to have you as...

Summit, New Jersey
Reviewed 2 weeks ago

I love love love this hotel, especially the cookies:-). The staff is always very welcoming and accommodating. I usually look for a Double Tree hotel whenever and wherever I travel. The rooms as well as all amenities are always clean and fresh!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank michelledF5144CI
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear michelledF5144CI: We are so glad you enjoyed your stay and our DoubleTree chocolate chips and walnut cookie. We hope to have you as a guest again in the near future and will have a warm cookie waiting for you. Sincerely, E. Dellinger

Aldie, Virginia
Reviewed 3 weeks ago

We booked this hotel because it was in the area of a wedding we were attending and it had the best reviews. We were not expecting much to be honest and the hotel lived up to that. The room was made up but the hotel overall was not well kept and could use updates The staff was not overly friendly,...

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Helpful?
Thank ADLWB
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear ADLWB: Thank you for your feedback. I am very sorry for the poor experience you had in our hotel and restaurant. We will be discussing your comments in our weekly management meeting along with ideas on how to make improvements in the areas mentioned. We appreciate such feedback and use it to continuously improve our product and service. I...

Hampton, Virginia
Reviewed 4 weeks ago

Breakfast staff was horrible. They never brought our orange juice nor the omelette I ordered. Buffet items (sausage/bacon/sausage gravy) was over-salted, and eggs were dried out. Waitress never came back to check on us. My daughter had to go find someone to even bring us the bill. There was only one other group dining and you could tell they catered...

Review collected in partnership with DoubleTree by Hilton
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Thank 135j0y
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear 125j0y: Thank you for your review of our eatery as your comments will assist us in making improvements to our service. Our goal is to provide each guest an outstanding experience and I apologize that we failed to meet that objective. Should you return to the area, we hope you will afford us another opportunity to provide you the...

Massachusetts
Reviewed 4 weeks ago

the only question is, "did someone fix the problem?" during my recent stay, i encountered a small difficulty. i mentioned the issue to the desk and the result was exactly as i would have liked. this is always the way to judge a property. not on whether everything is perfect, but what do they do when it's not. i would...

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Helpful?
Thank spaceis411
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear spaceis411: Thank you so much for your review. I am delighted to hear that although you stay was not perfect we were able to "Make it Right". We hope to have you as a guest again in the near future. Sincerely, E. Dellinger

Indianapolis, Indiana
Reviewed 4 weeks ago

Avoid this hotel at all costs. I travel to 10 different states for work, this was the worst Hilton hotel experience I've ever had. Over charged my card by several hundred dollars and hotel staff acted totally indifferent to their mistake.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank B6609BRericg
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear B6609BRericg: We are so sorry for the challenges you experienced during your stay. We have shared your comments with our team and taken action to improve. We do hope you will visit us again so we can show you a much better experience. Sincerely, E. Dellinger

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 N Military Hwy, Norfolk, VA 23502-1800 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: ₹ 6,076 - ₹ 12,288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norfolk Airport staff and other travellers.
2 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Norfolk Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring something like an Anker 4 port USB outlet for devices. Not enough power outlets to support all the modern gadgets.”
 of 5 bubbles ltsolet, 18 Nov 2016 | Read review
“Off the main highway if you're a light sleeper.”
 of 5 bubbles gusb2013, 3 Nov 2016 | Read review
“Easy access to airport”
 of 5 bubbles VirginiaTopkat, 28 Oct 2016 | Read review
“4th floor rooms are quiet”
 of 5 bubbles rosien940, 18 Oct 2016 | Read review
“Get a room away from the atrium that opens into Max and Ermas (Very Noisy)”
 of 5 bubbles Tampachris25, 30 Sep 2016 | Read review
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