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Comfort Suites Airport

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212 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Airport
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Showing 209: English reviews
Reviewed 30 October 2014

Only thing I can say is amazing. Staff very helpful. One stood out the most her name was Michelle. Very pleasant young lady. The rooms were very clean. If I needed help finding something the staff was there to help. I would recommend it to all friends and family staying in your area. I wish I would have had more...

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Helpful?
Thank conleyk321
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Valued Guest, Thank you for coming to hang out with us! Though Michelle works the late shift we wanted someone there that would still give you a smile. Please do not hesitate to come see us again!

Philadelphia, Pennsylvania
Reviewed 29 October 2014

Our stay at Comfort Suites was so comfortable that I thought I was on a magical vacation opposed to the business trip i was supposed to be on. Alex checked me in, and from that moment of walking in the door, it made my stay. He was such a charming young man. When I arrived to my room, the King...

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Helpful?
Thank Buford W
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Buford, Thank you so very much! Whenever you're not working come back and see us on vacation. There are many things to do in the Hampton Roads area that we could recommend. I will definitely let Alex know how he impacted your stay. He just started working here not too long ago, but he is already part of the family....

Newport News, Virginia
Reviewed 24 October 2014

I Just moved in the area about a year ago & would always drive by this hotel to & from work. I decided to wine & dine my fiancé last weekend at Red Lobster which was a few steps from the hotel. After dinner we went shopping across the street to walk off our dinner & returned to this clean...

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Helpful?
Thank Michael S
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Michael, We are constantly trying to improve our cleanliness and customer service. Glad your romantic evening went well! Come see us again. Jason, General Manager

Reviewed 20 October 2014

I arrived late on a Thursday night. Tired from the road, Michelle was very accommodating to my needs. Very informative about the locations of what I was looking for. Breakfast the next day was very nice too. I had a wonderful time in Newport News, partly because of the stay in your nice hotel. The rooms were immaculate, service was...

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Helpful?
Thank JohnBrrr
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

John, I will definitely pass along your kind words. She is awesome! But think you for giving us the chance to show you what kind of customer service skills are within our capabilities. Jason General Manager

Chesapeake, Virginia
Reviewed 17 October 2014 via mobile

My club along with several friends booked several rooms for a charity event weekend. The hotel was very clean as always. The staff was extremely friendly & helpful throughout the entire weekend. Working with Kim K. In Sales was Awesome. ..Our team & others plan to continue to utilize this location in the upcoming year(s). Awesome hotel!!!

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Helpful?
Thank Cyntual H
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Ms H, When you all come back we'll be waiting with open arms! Once you stay at the Comfort Suites you're considered family. We thank you sincerely for choosing us, and even more so for your kind words.

Reviewed 23 September 2014

Absolutely loved my stay last weekend at this awesome hotel, so serious! I'm big on customer service & Ms. Trish & staff provided excellent customer service the entire time! I'm so looking forward to my next stay! Ms. Seka Watson

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Helpful?
1Thank Watson3014
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear Ms. Watson, I am thrilled that you find our hotel awesome, we sure think so and it's always nice to hear others feel the same way. Thank you for the kind words about the staff, they really do a great job and I will pass this on to them. We look forward to seeing you again soon. Sincerely, Kim.

Newport News, Virginia
Reviewed 5 September 2014

This was the first place I stayed in when I came to Newport News. The rooms are great and everything seems to work properly. When something needed maintenance the staff responded quickly and efficiently. The atmosphere is pleasant and breakfast it great. I found the staff very friendly. When I needed something from the staff Lee Artist (excellent guy) took...

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Helpful?
Thank Al R
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear AI R, I am so glad to hear that you were extremely satisfied, those words are always great to hear. Our staff here at the hotel always tries to go above and beyond our guests expectations. I will definitely pass on your kind remarks to Lee.

Washington DC, District of Columbia
Reviewed 2 September 2014

I was pleasantly surprised with this hotel as I would not normally stay at a Comfort/Choice branded hotel. Stayed here for two days during Labor Day weekend based on recommendation from friend who had stayed previously. Room was clean and the hotel seemed to be in good condition. Price was also good. Great customer service skills displayed by all members...

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Helpful?
Thank readytogetawaay
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear readytogetawaay, Thank you so much for the kind words! We take great pride in our hotel and do our very best to keep the hotel clean and in good condition. We did have a slight issue with one of our AC units during your stay and that has since been resolved. Also I'd like to thank you for noticing...

Poland, Ohio
Reviewed 31 August 2014

Used this hotel for a one night business trip... Lee, the evening manager, was great with suggestions for dinner and even found me an auto parts store nearby that I needed. The room was clean and very comfortable. Breakfast was "above average" with HOT selections. Coffee could be stronger!!! I would stay here again with no hesitation.

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Helpful?
1Thank DJR534
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Dear DJR534, It sounds like Lee is on fire! Glad that he could be of service, and even more elated that you gave us the opportunity to show what we're about. We pride ourselves on going above and beyond what our guests want. Whenever you are back in town do not hesitate to come by. Sincerely, Jason General Manager

Bronx, New York
Reviewed 23 August 2014

My husband and I enjoyed our stay here, we got free breakfast, internet and heard no airplanes flying overhead. We wished that we could have stayed longer, the staff was very accommodating and friendly to us. We had no problems thanks to Mr. Lee and the rest of the staff for making our stay so wonderful.

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Helpful?
1Thank lpalmer7993
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Laurinda, I hope that means we'll be seeing you guys again soon! We love putting smiles on the faces of our guests. You'll be happy to know that though we are the closest hotel to the airport, we are not in any direct flight paths. That is why our place is so quiet. I will make sure the staff, and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: ₹ 5,702 - ₹ 8,854 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Romantic Hotel in Newport News
#4 Family Hotel in Newport News
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Questions & Answers

Questions? Get answers from Comfort Suites Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend this hotel. You get more than your money's worth here.”
 of 5 bubbles rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, 25 Oct 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, 20 Apr 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, 20 Mar 2016 | Read review
5 of 5