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I have nothing but praises for the staff and accommodations! My husband and I arrived at the hotel after a long day of travel. Atter delayed flights when we arrived in Newport News the hotel shuttle promptly picked us up, free of charge! When we...More
Response from Kimberly K, General Manager at Comfort Suites Newport News AirportResponded 16 August 2017
Dear maytheforcebewit - love it! Thank you so much for the kind words. We strive hard to provide a clean, friendly environment so it is much appreciated when noticed. We are glad you and your husband enjoyed your stay here and we hope to see...More
My family has stayed at the CSA for a few years now for a biennial family trip.
Rooms are clean and spacious. Lots of restaurants in the area.
Compared to other places we have stayed, staff is not as friendly. They are not going out...More
Thank Barb W
Response from Kimberly K, General Manager at Comfort Suites Newport News AirportResponded 24 July 2017
Thank you for taking the time to fill out our online survey. I'm surprised at your comment about the staff. We always receive such excellent remarks on the staff. My guess is it was someone new. I will find out and address this....More
I have stayed here on several occasions for business reasons, I must say the Suites are clean, comfortable, roomy, the staff are so helpful and polite. The amenities are wonderful. The pool and workout areas were also spotlessly clean. Management at one point had to...More
Thank Lani B
Response from Kimberly K, General Manager at Comfort Suites Newport News AirportResponded 26 July 2017
Thank you for taking the time to fill out our online survey and thank you for the kind words. We strive hard to provide excellent customer service so it is much appreciated when noticed. We sincerely appreciate your business and look forward to...More
I originally booked this hotel though an online booking company. We had a last minute change and while the booking company wouldn't comply with my request to change our dates, I was able to call the front desk and they happily made the adjustment for...More
Thank Katherine I
Response from Kimberly K, Director of Sales at Comfort Suites Newport News AirportResponded 30 June 2017
Thank you so much for the kind words, I thoroughly enjoyed talking with you. We do strive very hard at the hotel to provide excellent customer service. The way I personally feel is that each guest here is like a guest in my...More
My daughter had to move from a different hotel and was in a bit of a time crunch. After she contacted the front desk at this Comfort Inn and explained the circumstances they were able to offer her an early check in and the rate...More
Response from Kimberly K, General Manager at Comfort Suites Newport News AirportResponded 16 June 2017
Thank you so much for taking the time to fill out our online survey. I am glad that we were able to accommodate you and your daughter. I do remember you and it was no problem at all. We enjoyed having your family...More