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Comfort Suites Airport

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Comfort Suites Airport
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203 Reviews from our TripAdvisor Community

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Showing 200: English reviews
Ashburn, Virginia
Reviewed 4 days ago NEW

Arrived at the hotel late on Thursday evening and was greeted nicely at the front desk by Freid. Check-in process was smooth and was given my key for my room, going up to my room, found that it was directly next to the elevator...so I went back down to the front desk to request a room change. Freid was more...

Thank Jeff C
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Guest, I apologize for the paint smell, we are in the middle of repainting the hotel. I am glad that Fred was able to accommodate you and I will definitely share your kind words with him. Thank you for your business!

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

My family and I stayed at comfort suites for a couple nights, we had planned on visiting neighboring towns while we were there. Unfortunately we got stuck in the snow storm. The hotel staff could not have done a better job of accommodating everyone in the hotel. They were all so helpful and made sure we had everything we needed....

Thank A TripAdvisor Member
Nazareth, Pennsylvania
Reviewed 1 week ago

Booked a room for two nights. Manager was wonderful and pleasant upon check-in. Room is clean and comfortable. Wished I could have stayed longer. Staff is wonderful as well. Definitely a good place to stay!

Thank tbritcher3
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Dear tbritcher3, Thank you for taking the time to fill out our online survey. Feedback from our guests is very important. We are glad that you enjoyed your stay and we hope to see you again soon. Maybe next time you can stay longer.

Charlotte, North Carolina
Reviewed 2 weeks ago via mobile

Visiting family for holiday, this place was close to my moms and convenient to the airport. Took hotel shuttle to airport at 4am and shuttle driver was friendly and efficient, my suite at the hotel was nicely appointed and clean and hotel staff went out of there way to make my stay enjoyable. I didn't eat breakfast cuz of a...

Thank charlottboy
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Dear Charlottboy, Thank you for taking the time to fill out our online survey. Feedback from our guests is very important. We are glad you enjoyed your stay and thank you for the kind words. I will share them with the staff. We hope to see you again soon!

Hampton, Virginia, United States
Reviewed 2 weeks ago

I had a great stay the Fron desk Manager Lee Artis addressed my needs and was very knowledgable and made my stay a pleasurable one. He was informative and helpful. Anything that was needed he went above and beyond the call to make sure that my experience was top notch. I wish I encountered more individuals with this work ethic...

1Thank Sean C
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Hi Sean, Thanks so much for the kind words. We are thrilled that you had a great stay. I have shared your comments with Lee and he said "Thank you very much!". We hope to see you again soon.

Reviewed 4 weeks ago

We arrived a few days early to pick our grandson up at Ft. Eustis. The check in was quick and The lady was gracious and we chatted while she checked us in. Our room was spacious, clean, and had a sitting area as well as a desk. The breakfast area was clean, food was okay.

1Thank Juanita S
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Hi Juanita, Thank you for taking the time to fill out the on line survey. It was me that checked you in and I enjoyed talking with you all. I'm glad you enjoyed your stay and congratulations on your son. How proud you must be. We hope to see you again if you are in the area.

Statesville, North Carolina
Reviewed 3 December 2016

Comfort Suites in Newport News, VA is a beautiful hotel with all the luxuries of a higher-priced hotels. The exterior and lobby are attractive and inviting, the suites provide all the luxuries of home and more, the hot breakfast provides a variety of foods to suite every palette, and the staff provide friendly, attentive service that guarantees a pleasant stay....

Thank rainbirdp
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Dear Rainbirdp, Thank you for taking the time to fill out the survey. I sincerely appreciate your kind words. We strive hard to provide excellent customer service and it's always nice to hear when a guest recognizes that. We hope to see you again soon!

Reviewed 29 October 2016 via mobile

I really enjoyed my stay here. The housekeeping was awesome and pleasant. The room was very clean and the bed was comfortable. The hotel is very well kept. The front desk was very pleasant when checking me in. I look forward to staying here again in the near future

Thank Tammy G
Felton, Delaware
Reviewed 27 October 2016

My stay at this Fabulous Hotel was great. Thanks to the staff here, especially Cynthia and Sarah, at the front desk, was helpful and so kind it made me feel at home. The quality of the room and all the amenities were clean and available at all times. I am recommending this Hotel to anyone who visits Newport News, Va....

Thank _jackhandley01
Philadelphia, Pennsylvania
Reviewed 26 October 2016

We thought that we were booking at decent place having stayed at Comfort Inns before. The outside appearance was very nice and the front desk very pleasant. When we entered our room, I saw a little bit of dried food on the carpet between the two beds. I used a tissue to pick it up and throw it away. The...

Thank mmles
Kimberly K, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for your valuable feedback. Please accept my sincerest apologies on behalf of my entire team regarding your less than perfect stay with us. We use all reviews, good and constructive criticisms, for on going training and recognition with our staff. I hope you will consider staying with us again

46 photos of this hotel

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Hotel & Grounds (4)
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Room/Suite (12)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: ₹ 5,667 - ₹ 7,851 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Romantic Hotel in Newport News
#4 Family Hotel in Newport News
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Questions & Answers

Questions? Get answers from Comfort Suites Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend this hotel. You get more than your money's worth here.”
 of 5 bubbles rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, 25 Oct 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, 20 Apr 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, 20 Mar 2016 | Read review
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