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Extended Stay America - Newport News - I-64 - Jefferson Avenue

Traveller (4)
Room & Suite (24)
Dining (1)

Overview

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12359 Hornsby Ln, Newport News, VA 23602-6958 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Outdoor pool
Non-Smoking Hotel
Suites
2.5 Star accommodation
Additional information
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Rooms
3 Mar4 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (28)
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1 - 5 of 28 reviews
Reviewed 25 October 2018 via mobile

Cockaroaches throughout, filthy, Smelly, drinking and smoking in parking lot, unsecured doors all kinds of people entering. Drunks yelling at all hours outside in lot. Toilet not working, stove not working, sewer odor in bathroom. The place is a disgusting dump.More

Date of stay: September 2018
Thank dypn77
Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson AvenueResponded 26 October 2018

We were very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We...More

Reviewed 25 September 2018 via mobile

I was very happy with my stay, my experience here has been nothing but pleasant, room was clean and at a reasonable rate!!!The GSR Zena was very professional and will go out of her way to address any problems you may have!Zena makes all feel...More

Date of stay: September 2018
Thank williammpitts75
Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson AvenueResponded 26 September 2018

William, thank you for the excellent review of Extended Stay America. We are glad that you found us to be a great value and that the great service you received from Zena went a long way in making your stay so memorable. We look forward to...More

Reviewed 30 July 2018 via mobile

We checked in at midnight to only to find roaches was in our room. I am praying we didnt bring any home with us. Also you could smell people using drugs in the hall wall. Management did give me a discount and a free night...More

Date of stay: July 2018
Thank christinadI6105GI
Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson AvenueResponded 1 August 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 16 April 2018 via mobile

Excellent stay here and great help from Torrey at the front desk!! The maid service is excellent and they really keep up with the maintenance as things get broken or simply just need service. Any problems I encounter with my stay, the maintenance guy is...More

Date of stay: April 2018
Thank Mike S
Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson AvenueResponded 20 April 2018

Mike, thanks for the wonderful feedback and for staying at Extended Stay America. We are delighted you received excellent service from our staff and that you had a comfortable stay. Your praises have been shared with the entire team, especially with Torrey for job well-done....More

Reviewed 29 March 2018

I have to say that this hotel has excellent customer service,Xena helped me when I visited the hotel she was very pleasant greeted me with a smile and was happy help and answer the questions I had. I was all around a good place to...More

Date of stay: March 2018
Thank LaAngel W
Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson AvenueResponded 30 March 2018

Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and that you were impressed with our courteous associates. It was good to have you here, and we hope to welcome you back soon....More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Dry Cleaning
Laundry Service
Microwave
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Number of rooms
73
Price range
US$ 62 - US$ 108 (Based on Average Rates for a Standard Room)
Location
United States > Virginia > Newport News
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Number of rooms
73
Price range
US$ 62 - US$ 108 (Based on Average Rates for a Standard Room)
Location
United States > Virginia > Newport News

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Traveller (4)
Room & Suite (24)
Dining (1)
Pool & Beach (1)
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Room Tips

"Don't be shy about calling even for short stays. They bend over backward to make you happy."
Wickett52
27 Aug 2017
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"Stay on the top floor otherwise you'll here every step the people above you take."
mjohnson5499
29 Jul 2017
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"We were placed in the handicap room and it was fine - actually preferred linoleum floor to carpet."
John_B_Indy
4 Jul 2016
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