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Extended Stay America - Newport News - Oyster Point

73 reviews
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Traveller (11)
Room & Suite (12)
Dining (1)
Overview
  • Excellent24%
  • Very good16%
  • Average16%
  • Poor10%
  • Terrible34%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (73)Write a Review
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All reviewsoyster pointlong or short termwalls are thinthe general managerstaff is very friendly and helpfulhome away from homea great stayclean roomssamanthaesahousekeepercable
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1 - 5 of 73 reviews
Reviewed 25 October 2017 via mobile

This place is amazing. The managers go above and beyond to make sure everyone’s stay is exceptional. I’m here for work, I just currently moved to this hotel from another hotel down the street. Tyeonna and Samantha provide exceptional customer service, the staff is always...More

Thank Cortez F
Response from 00esa, Manager at Extended Stay America - Newport News - Oyster PointResponded 26 October 2017

Cortez, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing...More

Reviewed 23 October 2017 via mobile

Tyeonna and Samantha are great managers with a remarkable staff. The service and cleaning service is better than some 5 star hotels. The people really make it a home away from home, especially when you’re always on the road.More

Thank LLewis429
Response from 00esa, Manager at Extended Stay America - Newport News - Oyster PointResponded 24 October 2017

Thank you for sharing a wonderful review of Extended Stay America. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. Thanks again for recognizing their efforts, and we look forward to welcoming...More

Reviewed 22 October 2017 via mobile

I read reviews and I want to remind you "You get what you pay for". The rates are low, the room is okay, the staff is amazing. The linens were clean. The room did smell of smoke. If you expect a 5 star room at...More

Thank Melissa T
Response from 00esa, Manager at Extended Stay America - Newport News - Oyster PointResponded 23 October 2017

Melissa, thank you for your feedback. We are glad you had an overall satisfactory stay and that you loved the value we offer. We have shared your concern regarding the smoke odor with our housekeeping team so that our future guests do not experience the...More

Reviewed 16 October 2017

every possible thing was terrible, except the desk employee who was helpful and gave us a refund on the spot. (Or rather promised a refund would be applied to my credit card - still haven't seen it yet). The non-smoking rooms both reeked of cigarette...More

Review collected in partnership with Extended Stay
1  Thank B987SXfrankp
Response from 00esa, Manager at Extended Stay America - Newport News - Oyster PointResponded 24 October 2017

Thank you for being our guest and for taking time to leave feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you...More

Reviewed 9 October 2017

i have been staying at this location for sometime, and some of these negative reviews are remarkable to say the least. the general manager and her staff truly shows what hospitality means. i have watched this place go through some ups and downs, but the...More

Thank QHARP
Response from 00esa, Manager at Extended Stay America - Newport News - Oyster PointResponded 10 October 2017

Thank you for sharing your amazing experience at Extended Stay America. We are thrilled to read you loved the convenience of our prime location and were impressed with the service provided by our courteous associates. We appreciate you sharing your nice comments and look forward...More

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Traveller (11)
Room & Suite (12)
Dining (1)
Hotel & Grounds (5)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 55 - US$ 72 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 55 - US$ 72 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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