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4.0
#5 of 7 hotels in Saint-Trojan-les-Bains
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
See why so many travellers make Novotel Thalassa Oleron St Trojan Hotel their hotel of choice when visiting Saint-Trojan-les-Bains. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Free wifi is offered to guests, and rooms at Novotel Thalassa Oleron St Trojan Hotel offer a flat screen TV and air conditioning.
During your stay, take advantage of some of the amenities offered, including 24 hour front desk, room service, and newspaper. Guests of Novotel Thalassa Oleron St Trojan Hotel are also welcome to enjoy a pool and a lounge, located on site. For travellers arriving by car, free parking is available.
While visiting Saint-Trojan-les-Bains, you may want to try some oyster at one of the nearby restaurants, such as Les Poissons Rouges.
We’re sure you’ll enjoy your stay at Novotel Thalassa Oleron St Trojan Hotel as you experience all of the things Saint-Trojan-les-Bains has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
We have spent 2 nights here these days. Very nice location, clean hotel, attentive people. Thank you to Blandine for her help to find a very nice and quite room. Breakfast was not excellent and should have been better for the price you pay, in the 2 hotels we had before breakfast was much cheaper and better !
Pool very good and large.
We had dinner here one evening and were very disappointed, quality of the food and red wine ( red burgundy at Eur 43) was not acceptable.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had an excellent 2-nights stay in a quiet room with a beautiful sea-view. The staff is very friendly (with one exception in the restaurant) and the service is worth 4*.
The best: We particularly appreciated breakfast in the room until 12pm and the pool was open until 10pm - perfect for relaxing holidays. The food in the restaurant is very good.
However the Hotel is an ageing beauty and needs some refurbishement and redecoration. We sincerely hope that Group Accor will put this gem on the priority list for a refreshment and then it would be rated "excellent"!
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Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MARION D'HEILLY, Owner at Novotel Thalassa Oleron St Trojan Hotel
Responded 8 Oct 2021
We very much appreciate your comments regarding your stay at the Novotel Thalassa Oléron Saint-Trojan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are aware that the hotel needs a refreshment. We have been renovating it since 2018, as you can see at the bar, restaurant or reception level. Be assured, that our teams do everything possible to maintain the building and make your stay as pleasant as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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*Positive points: The staff is very friendly and available. The breakfast buffet is really great. The restaurant is very good, with a very pleasant terrace overlooking the ocean. The location of the hotel is ideal for relaxing: by the ocean, deep in the forest, in a quiet area. The room was cozy, all the necessary comfort with even a small balcony. The spa offers very pleasant relaxing treatments and the team is top notch!
*Negative points: the building is aging and certain parts deserve to be renovated, notably the swimming pool area. In addition the prices are quite high (€850 for 3 nights 2 breakfasts in a standard room in August, note that the price however includes unlimited access to the swimming pool, sauna, hammam, gym).
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were supposed to stay 5 nights here but ended up just staying 1. The hotel staff are very nice at reception and breakfast and in general around the hotel but the hotel is very worn and again website (Novotel) could do with adding a few UTD pics for customers I think this should be a legal requirement so customers have clarity when booking especially for older websites with pictures from the early 2000s. Our family room was too small for its intended purpose everything was in need of updating and the pool area seemed very tired. Outside on the terrace was a little better but the hotel needs attention to bring it in line with the room price we stayed in similar priced and less expensive hotels after that were far more cared for and definitely newer.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reception is limited at reception just like in the restaurant: when we ask a question, the feeling of disturbing us comes over us. Sea view room, high price therefore, with a sofa aged 15 or 20 years, painting to be redone because many black marks on the ceiling just like the bathroom door bottom strip dirty (black) and yes, that can be changed.. .in addition to the fact that the shower door does not close. Dated swimming pool but friendly staff (coach + treatment reception); when mentioning the treatments, appointment made for 30 minutes of treatment... Made 5 minutes late and finished 5 minutes before, i.e. 10 minutes less out of 30 minutes at the rate of 70 euros, that makes the actual minute expensive. Having known the establishment for more than 10 years, I note that it is poorly maintained, for example, the black and green marks on the facade... it looks like it is for sale and that no maintenance work has been done. is achieved/planned. At more than 700 euros for 2 nights, we are disappointed to say the least. At this price or even cheaper, there are many other better establishments such as Sofitel south of La Rochelle or the Mercury in Sables d'Olonnes. the only positive point is the situation facing the sea...but this in no way affects the elements mentioned above.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have just stayed 2 nights here and although the hotel is "ok" it doesn't justify the price tag of EUR 280 per night for a room (sea facing).
The rooms are fairly basic, in need of modernisation, the balcony is literally tiny and on the side of the bed next to the bathroom there is less than a foot of space to shuffle on and out.
We are in the restaurant one night and it was average.
If this had been 150 a night I would have been satisfied but there is no way it is worth the price we paid.
The location is nice and this place could and should be so much nicer.
I would suggest looking for better value elsewhere unless you get lucky with a really good deal
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clothilde LEFEBVRE, Guest Services / Front Office at Novotel Thalassa Oleron St Trojan Hotel
Responded 7 Oct 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Thalassa Oléron Saint-Trojan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clothilde
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Catering: Lamentable Sea Buffet ...45th - Where have the fish soups, crabs, salmon in Bellevue gone - For 30 years, always the same frozen chocolate cake; it's sad... very few children's meal choices. over 10 days always the same dishes, despite small salads, well... put back at least HE steak and salmon. Tartlets on the menu: 8th... too small and always the same ones that we fill differently....where have the tablecloths and fabric napkins of yesteryear gone? no more placemats? Eco-friendly, all these paper napkins...Aperitif: 3 tiny cups of biscuits. “No olives today, because no time to prepare” incredible in high season. Tsarina at 48th...OK not even spreads, a little better than olives and biscuits? Nightmare in the kitchen!!!!!!!!Call Etchebest.....No more welcome food no more ; despite the frozen petits fours, the same ones for years, it was nice to be able to chat with the manager and the staff.... Room: obsolete and broken bedding; sink that moves as well as the pathères; on the other hand, housekeeping well done... Swimming pool: Exterior airlock; no more handle: a string to open... unacceptable for a 4 *... black joints - rust dripping on the walls; we should think about renovating this swimming pool for more than 30 years; pierced ceiling canvas; black soil; the steps or rather the boards are in very poor condition - verdigris on the tiles.. Thanks to Eric, David and Marthe for their kindness and dedication.Fitness room: dilapidated bike...Hamman broken down for 3 days: too old.. A DJ? he was useless; you might as well play a soundtrack, it would do the same and cost less; where have the "musicos" gone much better... No more newspapers either... Exteriors: terrace not swept after storm; it is not up to the residents to put the cushions in place, which are torn elsewhere..Etienne sometimes makes sure to do so....This terrace where pieces of wood stick out (dangerous) tables not always cleared.. .. You will tell me why we have been going back there for years; calm, view and see all the staff very friendly and helpful to us: Philippe, Jessy, Benjamin, Morgan, Yohann, France, Carole, Gaëlle, Ludivine, Agnès, Jylinska, and of course Etienne....and I forget some ...Thank you all... It's a decline from year to year; when we knew ACCOR a long time ago...The liner is collapsing - Renovation to be redone; the walls are crumbling; mold on balcony walls... Attention ACCOR - THALAZUR will take power....Think about it.....
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:LE PAQUEBOT S'ECROULE ET DEVRAIT REVOIR EN TOTALITE LE FONCTIONNEMENT DE SON ETABLISSEMENT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are customers but the hotel is aging poorly and the value for money is no longer there. We stayed for dinner and since the room was redone 5 years ago, it is spacious and very friendly, in short excellent table facing the beach and chilled champagne as an aperitif with orders taken by Yohan the manager and very professional (17 years dd presence) then as a starter with homemade langoustine cream... excellent and well served and to accompany a white Landureau from l'entre deux mers. For the main course a filet mignon of pork with chorizo cream and risotto with candied tomato and parmesan.... really very good and plentiful and to finish a beautiful homemade crème brûlée all with impeccable service from Morgan!!! Thank you for this good time
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
my husband and I had a 4 day break here in mid April. The hotel sits in an excellent location and offers many super facilities. The staff were exemplary and made our short break memorable. We were celebrating our golden wedding (albeit a bit delayed due to Covid) and the hotel went out of the way to make our stay perfect. The food was first class and the ea se of using a heated indoor pool straight from the room in slippers and gowns suppplied added to our enjoyment. THANK YOU
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip:Rooms overlooking sea preferable with views and sun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You cant get better location, on a huge sand beach. If you can, get a room with ocean view. If you like walking or running, you can easliy do a 8-10km directly from the hotel. Breakfast choice is fine with a good mix. We tried dinner on Friday night but found the price of 45€ for the seafood buffet a bit too expensive, eventhough the quality was fine. Large sea water swimming pool and nice Thalasso in the hotel. Really great place in a magical environment.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Clothilde LEFEBVRE, Guest Services / Front Office at Novotel Thalassa Oleron St Trojan Hotel
Responded 26 Apr 2023
Dear Madame, Thank you for your review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again very soon. Please accept, Madam,our best regards. Sincerely Clothilde
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bonjour,
Je ne travaille pas dans cet hôtel où nous avons séjourné en tant que touristes.
Il y a une petite salle de sport mais je pense que vu les activités autour de l'hôtel (Piscine, mer, promenade, etc...) elle n'est pas nécessaire. Il y a tant de choses à voir sur cette île...
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