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My company stayed here every week for the last six months. The staff and manager are great to work with. They have the best cleaning staff of any hotel I have stayed in. I would highly recommend this hotel.
I booked a suite. I was traveling with a friend and 2 kids and a service dog. I was very specific on the call, informed the staff that I WOULD be late checking in. When we arrived I was told the hotel overbooked and we...More
1 Thank rn28150
Management response:Responded 30 August 2017
I am sorry to hear that you were disappointed with your stay and that we were unable to speak personally that night as I was not at the property and out of the area, but I appreciate your compliments of our staff. I do want...More
Checked in a little early with no problem. Was given a handicapped room for some reason. No big deal although roll-in shower is a bit poorly designed, poor slope to floor doesn't drain water adequately and water makes a mess on bathroom floor. I was...More
Arrived after 3, our rooms were not ready why am I paying for a room that says to check in at 3 and the rooms aren't ready? Rarely staff at the front desk, when they were there they were slow to help. Breakfast was great,...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites LebanonResponded 17 August 2017
Thank you for sharing your impressions of your recent stay with us.
I am very happy that our breakfast, the pool and the design of our hotel met your expectations. We strive to provide the best possible service and experience and it is...More
We stopped here for the night on our way to the Smokey Mountains. The hotel is brand new and clean. The breakfast is decent with a 1 minutes pancake maker that my kids loved. The pool area looked clean although we didn't use it. If...More
Thank Stephanie S
Management response:Responded 26 June 2017
Thanks so much for staying with us! Lebanon is a part of the Virginia Coal Region and our little town did take a hit with the decline of that industry. We are very proud to be a part of the revitalization of Lebanon and we...More