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Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
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929 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Dulles Airport Hotel
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Showing 894: English reviews
Ashland, Virginia
Reviewed 12 August 2016 via mobile

The staff was very helpful friendly and Very professional. If you're looking for a hotel with great location great staff and a wonderful restaurant with a great front desk staff here and ask for Ashley at the front desk she's amazing. Kind courteous professional outstanding best hotel I stayed at in a long time.

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Helpful?
Thank dubrey2014
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear dubrey; Thank you for the positive feedback for our hotel. We are very pleased to hear that you had a great stay and found the customer service from our staff and Houlihan's restaurant exceeded your expectations. We will share with Ashley and the staff the kind words to continue to inspire and motivate them to keep up the great...

Africa
Reviewed 11 August 2016

I travel to Washington, DC on a regular basis, and have done so for over 15 years. During that 15 year period, I have always stayed at the Crowne Plaza, Dulles. They treat me right, and my status with Priority Club (IHG) always gives me the upgrades to a Club room. People like Carlos, Ashley, and Abeer definitely contribute to...

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Helpful?
Thank mountainmet
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear mountainmet; We'd like to personally thank you for selecting our hotel as your home away from home over the years. Feedback such as this keeps us motivated to excel with our service and ensure that our guests have all they need for a great stay. We will share with Ashley, Carlos and Abdeer that their friendly service exceeded your...

Melbourne, Florida
Reviewed 10 August 2016

The hotel is the worst Crowne I stayed including all Crownes I stayed in all the world. But I am not here to rate the sadly wanting hotel. My solo salute is to Abdel the breakfast waiter in Hooligan's Restaurant. His can do easy, highly positive attitude is extremely refreshing, countering the sadly wanting breakfast fare. Well done, sir!

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Helpful?
Thank Jabineer
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Jabineer; Thank you for taking the time to reach out and share your recent experience. We appreciate you personally recognizing our team member Abdel as delivering an exceptional customer experience at Houlihan's Restaurant and will certainly share this with him to continue to motivate him to keep up the great job. I can't help but see that you were...

Staunton, Virginia
Reviewed 10 August 2016

We stayed here for the airport parking package.We had a very early flight so we drove up the night before.The hotel was great.Large clean quiet room.Breakfast was included.Had dinner at Houlihans connected to the hotel.Nice way to start the trip.Front desk was great,very helpful.The shuttle vans run about every 20 minutes ,so no long wait.On our return flight we arrived...

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Helpful?
Thank suebW5091ET
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Sue; Thank you very much for returning to the Crowne Plaza Dulles for another stay. We are very pleased to hear that the quiet guestroom, value from the Park & Fly package and the customer service from our front desk, transportation and restaurant teams exceeded your expectations leading to another wonderful stay. We will pass along your valuable feedback...

Harrisonburg, Virginia
Reviewed 10 August 2016

At the risk of sounding like a broken record around here, Ashley and Carlos on the front desk and Alba in housekeeping are tops! We've stayed here a couple times now when traveling out of Dulles. We had a little issue with the room when we checked in, brought it to the attention of Carlos, and Alba and Ashley were...

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Helpful?
Thank Patrick L
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Patrick; Welcome Back! Wonderful to see you again. Thank you so much for being a valued, repeat guest of the Crowne Plaza Dulles hotel. You know that we take great pride in meeting our guests expectations and we are delighted to hear that Ashley, Carlos and Alba have done that and more during your recent stay. Sorry for the...

Reviewed 4 August 2016 via mobile

The crown plaza is the best hotel in herndon va. Ashely and Carlos and are best employees there. They make your experience well worth it. The manager here at the hotel is very nice and sweet. You really enjoy your stay there so check it out.

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Helpful?
Thank Davonte567
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Davonte; Thank you for taking the time to share your recent stay with us. We appreciate the feedback and happy to hear that you had a great experience. We will certainly share with Ashley and Carlos that their customer service exceeded your expectations leading to a very pleasant stay. Thank you again for the kind words and recommendation to...

Reviewed 4 August 2016

I had purchased a room for 2 nights on Hotels.com but would be unable to check in until late. (Hotels.com stated that their front desk would be unavailable at a certain time for check in.) So, I called them and arranged to have my boyfriend check in earlier for me. Ashley was phenomenal, made sure that everything went smoothly, and...

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Helpful?
Thank Crystal C
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Crystal; Thank you for selecting the Crowne Plaza Dulles as your place to stay while in town. I appreciate you bringing to my attention the misinformation on Hotels.com and we'll make sure we note that we do indeed have a front desk that is staffed 24 hours a day. In the end we are very pleased to hear that...

Charlottesville, Virginia
Reviewed 3 August 2016

For a great price I had a great one night stay - the amenities are amazing. Even better was my server for the free breakfast I had with my stay. Abdel was one of the best servers I've ever had - he was extremely friendly and we even got to talk about languages. Best stay I've had. I'll be sure...

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Helpful?
Thank marcpauloguzman
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear marcpauloguzman; Thank you for sharing your trip with us, we appreciate your kind words and feedback for the hotel and Houlihan's restaurant. We are happy to hear you had an enjoyable stay with us. Thank you as well for taking the time to personally recognize Abdel from Houlihan's restaurant as the one that stood out to you for delivering...

Reviewed 3 August 2016 via mobile

The attention and focus this employee exhibited was un-candid. I wish more employees were like Ashley, with a great personality. her multitasking skills are efficient, and gives proper attention. I will definitely be coming back to this hotel. Beautiful eyes 😏

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Helpful?
Thank Jp C
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear JpC; Thank you for taking the time to share your trip with us. We are very pleased to hear that you had a great stay and appreciate the business. We would like to thank you as well for personally recognizing our team member Ashley for her outstanding customer service during your stay. We will share your compliments and praise...

Reviewed 3 August 2016 via mobile

Ashley was the best. She made us feel welcomed immediately!! Loved the fact she recognized my membership and made me feel important. We need more people like her here! She had a contagious smile and I would love to see more of her around the hotel!

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Helpful?
Thank Michael G
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Michael; Thank you so much for the great review. We appreciate your business and thank you for being a IHG Guest Rewards Member. We could not be happier to read that you had a great stay thanks to our wonderful team member, Ashley. She is a true gem to the hotel and takes great pride in assuring that our...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: ₹ 5,542 - ₹ 13,662 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travellers.
7 questions
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6 months ago
Irvine, United Kingdom
Washington DC, District of Columbia
8 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the tower are convenient to the parking garage and were very quiet.”
kimgrouptraveler, 11 Apr 2017 | Read review
“Smile and speak Andalsuian”
854gretchenf, 16 Mar 2017 | Read review
“Choose the Club Floor (6 or 7)”
R7338XBjosephl, 10 Mar 2017 | Read review
“Yes, yes , yes!”
Besafe96, 23 Feb 2017 | Read review
“Clean fresh rooms”
donm182, 19 Feb 2017 | Read review
5 of 5