Of Washington Dulles Airport hotels, Crowne Plaza® is the clear standout. We are conveniently located just minutes away, and our 24-hour complimentary airport shuttle and Park & Travel package will ensure your trip begins and ends smoothly. We even provide free, scheduled transportation services to companies within a five-mile radius on Monday through Friday.
Unlike many other hotels in Herndon, VA, our numerous business-oriented features ensure that corporate guests will have a successful visit. Complimentary Wi-Fi and over 7,200 sq ft of flexible function space make the Crowne Plaza Dulles Airport hotel a perfect place to hold meetings, banquets, conferences and more. If you're looking for hotels near Dulles Expo Center, we offer convenient access to its wide variety of events and occasions.
For leisure travelers, we are less than four miles from Reston Town Centre and within walking distance of the many shopping, dining and entertainment options at Worldgate Centre.
I have stayed at this Crowne Plaza several times and always had good experiences. This stay undid all the goodwill of the previous stays. When I arrived at the hotel, I had not yet booked a reservation. I told the agent at the reception desk that I would be staying three nights and emphasized the check-out date. She proceeded to book me for only one night according to the form she asked me to initial for the rate and sign. I told her again that I would be staying for three nights. I asked if I should correct the form. She assured me that she would correct it in the computer. The room she had initially assigned to me had a broken door lock system. I could easily open the room door without a key card, because the door latch was also broken. I immediately went down to the reception desk to get a new room. The new room had a working door. However, I discovered in the middle of the night that the toilet tank did not refill about half the time. I resorted to filling the trash can with water from the bathtub and dumping it into the toilet bowl to flush the toilet. The last thing was that the bill under my door mistakenly showed my last night at a rate that was 25% higher than the rate I had been quoted and agreed to. When I told the person at the reception, who appeared to be a manager, about the maintenance issues, she said, "Well, these things happen." When I objected to the rate increase, she said the rate was "variable." After I continued to object to the unannounced rate increase, she reversed it. She then said, very sarcastically, "There. Now are you happy?" The check-out service was incredibly rude. I was also surprised that only one hotel staff member was wearing a face mask despite the recent surge of COVID-19 and rapid spread of the Omicron variant. The manager said they were no longer required to wear face masks. Oddly, there were signs on the doors requesting guests to wear face masks in the hotel. Few did. IHG would be wise to require all staff to follow health protocols. As an IHG Gold rewards member and a travel industry professional for 39 years, I can no longer recommend the Crowne Plaza-Dulles.…
The hotel is a nice place to rest your head after a long flight or a long day visiting DC. The staff is great, the breakfast was limited due to it being thanksgiving, but once again the staff made me feel welcome. The rooms are comfortable and easily cooled off or warmed up. It is a bit of a ways from the airport but they do have a shuttle that runs every half an hour.
Latisha at the Crowne Plaza was superb in making my business stay worthwhile! Room on 6th deck was comfortable, quiet, roomy and clean! Dinner last evening and brunch at Houlihan’s was just what I needed! Easy access from IAD and easy to get to the Udvar- Hazy museum complex! Next stay in the National Capital Region will be here at the Crowne Plaza! Thanks for upgrading me as an InterContinental Ambassador!
Coffee machine did not work. Waited for over an hour and gave up. Noisy air-conditioner. Compressor is in the room which makes it very noisy. Major design flaw. Also AC unit next to desk. I needed to get work done and was distracting to have it so close to where I spent most of my time. No hand sanitizer in my floor is empty. It's big so suspect it's been empty for several days. Almost killed myself trying to flag down shuttle bus. Shuttle bus only picks up at one of Dulles airport's two hotel pick-up spots. I did not know of the second one and two shuttle busses drove past me despite me trying to stop them. Almost killed my self running in front of the third to get driver to stop. Staff at hotel did not know there are two hotel shuttle bus stops when I complained. I picked hotel as review says it has a good location. This is not the case. Nearby Embassy Suites is much better located as it is close to shopping center. Internet seem quite good however.…
This was the worst services for airport parking i ever experience, and I travel about 6 times a year and use these kinds of services. Crown Plaza airport parking, made me wait 3 hours from 1 am to 3 am to be picked up and taken to my car. After 24 hours of traveling I had to wait another 3 hours at a basically closed airport for them to pick me up and take me to my car. it took the very few helpful people to make them pick me up once they did. do not use them ever!