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Crowne Plaza Dulles Airport, an IHG Hotel

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2200 Centreville Rd, Herndon, VA 20170-4305
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (129)
Room & Suite (90)
Dining (14)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Dulles Airport, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 20 hotels in Herndon
Location
Cleanliness
Service
Value
Of Washington Dulles Airport hotels, Crowne Plaza® is the clear standout. We are conveniently located just minutes away, and our 24-hour complimentary airport shuttle and Park & Travel package will ensure your trip begins and ends smoothly. We even provide free, scheduled transportation services to companies within a five-mile radius on Monday through Friday. Unlike many other hotels in Herndon, VA, our numerous business-oriented features ensure that corporate guests will have a successful visit. Complimentary Wi-Fi and over 7,200 sq ft of flexible function space make the Crowne Plaza Dulles Airport hotel a perfect place to hold meetings, banquets, conferences and more. If you're looking for hotels near Dulles Expo Center, we offer convenient access to its wide variety of events and occasions. For leisure travelers, we are less than four miles from Reston Town Centre and within walking distance of the many shopping, dining and entertainment options at Worldgate Centre.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
Baggage storage
Valet parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Cable / satellite TV
Flatscreen TV
Bath / shower
VIP room facilities
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish, Arabic and 4 more
Hotel links
Special Offer:IHG One Rewards Members Save More 

Location

Full view
56Somewhat walkable
Grade: 56 out of 100
54Restaurantswithin 1 km
1Attractionwithin 1 km
1194Reviews10Q+A100Room tips
Traveller rating
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Most Recent
Aref R wrote a review Yesterday
Pittsburgh, Pennsylvania216 contributions159 helpful votes
Quit disappointed with the customer service and the attitude. I am a Diamond Member of IHG and I had called ahead of time that I would be coming in for late check in. Once I got there, they gave me a room with a king size bed when we had 4 people. Once we checked into the room, I called them and the person at the front desk denied knowing that this was a 4 person group and I asked her to check the reservation and then she admitted that it was their mistake. We were tired and so requested if we could get some pillows and a blanket and one of us could use the sofa - she said sure but could not deliver it to our room because staff was short. Granted it was 1030pm and so I went down to get it - once I went down, they told me they did not have any pillows despite telling me that they had a few and if I could come down and get it. Just terrible service. When I told them the following morning, they said well "times are tough" - just wow! Very disappointed in Crowne Plaza and the IHG group. Only good thing about this hotel was that it is close to Dulles Airport and they provide shuttle.
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Date of stay: June 2022
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Response from Hotel Management, Other at Crowne Plaza Dulles Airport, an IHG Hotel
Responded yesterday
Dear arefrahman, I'm so sorry for your poor arrival experience and regret your disappointment in the room type you were assigned. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Once again, on behalf of our entire team - I regret that we disappointed you. Sincerely, Mike McCarthy General Manager
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Allons! wrote a review Nov 2021
Gloucester, Virginia165 contributions110 helpful votes
Hotel's Favourite
Latisha at the Crowne Plaza was superb in making my business stay worthwhile! Room on 6th deck was comfortable, quiet, roomy and clean! Dinner last evening and brunch at Houlihan’s was just what I needed! Easy access from IAD and easy to get to the Udvar- Hazy museum complex! Next stay in the National Capital Region will be here at the Crowne Plaza! Thanks for upgrading me as an InterContinental Ambassador!
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Date of stay: November 2021Trip type: Travelled on business
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Response from Hotel Management, Other at Crowne Plaza Dulles Airport, an IHG Hotel
Responded 2 days ago
Dear 574jimc, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Mike McCarthy General Manager
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skyguyWI wrote a review Dec 2021
Madison, Wisconsin98 contributions79 helpful votes
I have stayed at this Crowne Plaza several times and always had good experiences. This stay undid all the goodwill of the previous stays. When I arrived at the hotel, I had not yet booked a reservation. I told the agent at the reception desk that I would be staying three nights and emphasized the check-out date. She proceeded to book me for only one night according to the form she asked me to initial for the rate and sign. I told her again that I would be staying for three nights. I asked if I should correct the form. She assured me that she would correct it in the computer. The room she had initially assigned to me had a broken door lock system. I could easily open the room door without a key card, because the door latch was also broken. I immediately went down to the reception desk to get a new room. The new room had a working door. However, I discovered in the middle of the night that the toilet tank did not refill about half the time. I resorted to filling the trash can with water from the bathtub and dumping it into the toilet bowl to flush the toilet. The last thing was that the bill under my door mistakenly showed my last night at a rate that was 25% higher than the rate I had been quoted and agreed to. When I told the person at the reception, who appeared to be a manager, about the maintenance issues, she said, "Well, these things happen." When I objected to the rate increase, she said the rate was "variable." After I continued to object to the unannounced rate increase, she reversed it. She then said, very sarcastically, "There. Now are you happy?" The check-out service was incredibly rude. I was also surprised that only one hotel staff member was wearing a face mask despite the recent surge of COVID-19 and rapid spread of the Omicron variant. The manager said they were no longer required to wear face masks. Oddly, there were signs on the doors requesting guests to wear face masks in the hotel. Few did. IHG would be wise to require all staff to follow health protocols. As an IHG Gold rewards member and a travel industry professional for 39 years, I can no longer recommend the Crowne Plaza-Dulles.
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Date of stay: December 2021
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Response from Hotel Management, Other at Crowne Plaza Dulles Airport, an IHG Hotel
Responded 2 days ago
Dear SkyGuyWI, I'm very sorry for your poor arrival experience and regret that we inconvenienced you with a room change. Additionally, I'd like to apologize for the maintenance issues you experienced and the lapses in service. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We would love another opportunity to serve you and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Mike McCarthy General Manager
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Brent K wrote a review Nov 2021
Austin, Texas39 contributions8 helpful votes
The hotel is a nice place to rest your head after a long flight or a long day visiting DC. The staff is great, the breakfast was limited due to it being thanksgiving, but once again the staff made me feel welcome. The rooms are comfortable and easily cooled off or warmed up. It is a bit of a ways from the airport but they do have a shuttle that runs every half an hour.
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Date of stay: November 2021Trip type: Travelled on business
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Response from Hotel Management, Other at Crowne Plaza Dulles Airport, an IHG Hotel
Responded 2 days ago
Dear Brent K, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Mike McCarthy General Manager
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Michael M wrote a review Aug 2021
Taipei, Taiwan60 contributions88 helpful votes
Coffee machine did not work. Waited for over an hour and gave up. Noisy air-conditioner. Compressor is in the room which makes it very noisy. Major design flaw. Also AC unit next to desk. I needed to get work done and was distracting to have it so close to where I spent most of my time. No hand sanitizer in my floor is empty. It's big so suspect it's been empty for several days. Almost killed myself trying to flag down shuttle bus. Shuttle bus only picks up at one of Dulles airport's two hotel pick-up spots. I did not know of the second one and two shuttle busses drove past me despite me trying to stop them. Almost killed my self running in front of the third to get driver to stop. Staff at hotel did not know there are two hotel shuttle bus stops when I complained. I picked hotel as review says it has a good location. This is not the case. Nearby Embassy Suites is much better located as it is close to shopping center. Internet seem quite good however.
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Date of stay: August 2021
Location
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Trip type: Travelled on business
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Response from Hotel Management, Other at Crowne Plaza Dulles Airport, an IHG Hotel
Responded 2 days ago
Dear Michael M, Thank you for bringing these matters to our attention. I immediately became disheartened when reading your review. Please accept our deepest apologies regarding the issues you encountered. What you experienced is not typical and your comments have been conveyed to upper management to be addressed. Again, thank you for your review and we hope to better serve you in the future. Sincerely, Mike McCarthy General Manager
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Trasie P wrote a review Jul 2021
Tumwater, Washington8 contributions2 helpful votes
This was the worst services for airport parking i ever experience, and I travel about 6 times a year and use these kinds of services. Crown Plaza airport parking, made me wait 3 hours from 1 am to 3 am to be picked up and taken to my car. After 24 hours of traveling I had to wait another 3 hours at a basically closed airport for them to pick me up and take me to my car. it took the very few helpful people to make them pick me up once they did. do not use them ever!
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Date of stay: July 2021
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Response from Hotel Management, Other at Crowne Plaza Dulles Airport, an IHG Hotel
Responded 2 days ago
Dear trasiep2016, While our colleagues are known to provide exceptional hospitality that is signature to the Crowne Plaza experience, we are disappointed to read that this was not your impression during your time with us. I'm so very sorry for your shuttle experience; please forgive us. We will be reviewing the details that you have shared with our team to prevent this from happening in the future. For this reason, we hope that you will reconsider a return visit. We'd love another opportunity to show you that we care about you and your experience. Sincerely, Mike McCarthy General Manager
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Suzana J wrote a review Jun 2021
Los Angeles, California114 contributions68 helpful votes
I paid for parking at the hotel from May 21 to May 31, however they sent me to some cheap, poorly lit parking area. When I returned from the trip the transportation guy stood there and watched me take off the van huge suitcase and then he just left me in the dark at TWO O'CLOCK IN MORNING waiting for my car. It was very scary as there were many questionable men walking around. HORRIBLE SERVICE!!!
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Date of stay: May 2021
Service
1 Helpful vote
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Response from Hotel Management, Other at Crowne Plaza Dulles Airport, an IHG Hotel
Responded 2 days ago
Dear 1Nomad2014, We are very sorry for your poor experience with our parking. We live and work in the area and overall find it to be very safe. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Mike McCarthy General Manager
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jetapilot wrote a review Apr 2020
Fort Lauderdale, Florida209 contributions106 helpful votes
I have been staying here for work for the last five nights. The management and staff could not be more helpful and polite. It is a very difficult time for the service industry and they were top notch. The restaurant that is attached, Houlihan’s is also spot on. Breakfast is hot and made to order. Friendly staff as well.
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Date of stay: April 2020Trip type: Travelled on business
2 Helpful votes
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Jim B wrote a review Mar 2020
Cromer, United Kingdom16 contributions1 helpful vote
Booked in at no notice during our repatriation to UK as a consequence of the pandemic restrictions. Transport from Dulles Airport was by the Crowne Plaza shuttle bus which was still running on a 30 minute rotation 24/7 . Bus leaves the airport on the 15 and 45 minute for the 5 minute journey. Getting a room at no notice was clearly not a problem. Assigned a very spacious room on the 7th floor due membership status. Very acceptable. We were advised that all dining facilities were suspended. Breakfast was to be provided in the form of a picnic box. It was, and again very acceptable in the circumstances. Other venues near the hotel were providing take-out facilities only, which could be accessed bu Uberfood or similar. Chose not to use this type of portal mainly due to lack of experience with this type of supply full stop. If you are familiar with delivery food services, it clearly can be had at this hotel. We chose to use Skype to contact “Bar Louie” who responded immediately and provided us with two very acceptable take away meals in the circumstances. bar Louie is very convenient as it is the lot next door to the hotel, and it was possible to walk around and collect. 2 entrees purchased were a seared Salmon slice with salad, and another chicken and grains dish. Well boxed and bagged at a cost of $36. Venue has a web site with a photo menu of emergency menu. Late afternoon flight, and unfortunately unable to take advantage of late check out. This was not an issue as plenty of lounge facilities to hide away in. Only minor gripe concerns the hotel having to deal with a surge group checking in. Around 3 coach loads of Spring Break college students arrived all together around our departure time. Regrettably, the majority all seemed to have got off the busses and were trying to fill the entrance foyer. Did note someone trying to coral and order the throng. Hindsight being what it is, it would have been so much better if a member of management had insisted that they all stay on the busses until called and then take very small numbers into the reception for room assignment. Social distancing is clearly a concept that has yet to be embraced in this part of the world! Overall, this is a very clean well run hotel. Staff in reception were very friendly and helpful, particularly in these difficult times. The hotel provided a reliable and efficient transport service between the hotel and the airport.
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Date of stay: March 2020
Rooms
Location
Service
Room Tip: Tower rooms accessed by two elevators/lifts. Access by longish corridor from reception. Rooms...
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Katie B wrote a review Mar 2020
1 contribution
When I was a part of the Peace Corps Corona Evacuation and we were sent to this hotel. Unfortunately, there was a miscommunication and we were meant to have gone to another hotel. The manager made us feel safe, got us a car to the hotel, and even contacted the other hotel to let them know we were coming. He was so thoughtful and made this hectic experience much more manageable.
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Date of stay: March 2020
Rooms
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Service
Trip type: Travelled on business
Room Tip: I do not know much about the room but the staff is great.
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PRICE RANGE
$134 - $188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza herndon, crowne plaza hotel herndon
LOCATION
United StatesVirginiaFairfax CountyHerndon
NUMBER OF ROOMS
324
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Frequently Asked Questions about Crowne Plaza Dulles Airport, an IHG Hotel
Which popular attractions are close to Crowne Plaza Dulles Airport, an IHG Hotel?
Nearby attractions include AMC Worldgate 9 (0.3 km), Ned Devine's Irish Bar and Restaurant (1.1 km), and Pinot's Palette (1.2 km).
What are some of the property amenities at Crowne Plaza Dulles Airport, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Dulles Airport, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Dulles Airport, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Dulles Airport, an IHG Hotel?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Dulles Airport, an IHG Hotel?
Conveniently located restaurants include Stone's Cove Kitbar, Amphora's Diner Deluxe, and Anatolian Bistro.
Are there opportunities to exercise at Crowne Plaza Dulles Airport, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Crowne Plaza Dulles Airport, an IHG Hotel have an airport shuttle?
Yes, Crowne Plaza Dulles Airport, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Dulles Airport, an IHG Hotel have airport transportation?
Yes, Crowne Plaza Dulles Airport, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Dulles Airport, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Dulles Airport, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.