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The Westin Washington Dulles Airport

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The Westin Washington Dulles Airport
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662 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Washington Dulles Airport
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Showing 638: English reviews
Virginia Beach, Virginia, United States
Reviewed 13 May 2014

This hotel is a Westin so it has all the benefits of this chain. This hotel has a free shuttle to and from the airport and is easy to use. The people are very friendly and is very close to Dulles Airport (IAD). The only down side is that there is very little else around the hotel. But if you...

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Helpful?
2Thank Shawn S
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments. We do hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel

Embden, Maine, United States
Reviewed 30 April 2014

We were allowed an early check in which was very nice. One of the reasons we choose this hotelwas because of the pool and hot tub. Was told the pool was not working but the hot tub was. The jets in the hot tub were broken so all you could do was sit in a tub of hot water. Also...

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Helpful?
Thank Kim V
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you so much for sharing your recent review of the Westin Dulles. We are so glad to hear that you enjoyed your time with us. Unfortunately, the pool was under maintenance during your stay and I am so sorry about that. We hope to have another opportunity to welcome you back to our hotel soon. Be Well, Be Westin...

Auburn, Massachusetts
Reviewed 30 April 2014

Upon arriving the front desk was semi helpful when I needed to get to another location. Lots of Toll roads that could have been avoided. Walking to our room there was a plate of food outside someone s room which was there still in the morning. If I wanted to use the internet I had to pay ten dollars a...

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Helpful?
Thank Annamaria L
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review which I was extremely concerned to read. I am just so sorry for the inconvenience you had to face and I would like to offer you my personal apologies for this. Thank you for bringing this to may attention and I will certainly be following up on your feedback with the Heads of Department concerned....

charlottesville, va
Reviewed 28 April 2014

We stayed here for a one night stay after touring Manassas Battlefield. It is listed as a four star hotel. It is nice but nothing amazing. Clean lobby and friendly staff. The rooms are not huge but a normal size. It looks like they do most of their business as a conference center. They are located among data/tech office buildings...

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Helpful?
Thank momoftwo03
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review and I am pleased you enjoyed your overall stay with us at the Westin Dulles. Thank you also for your feedback which I will certainly share with my management team to take corrective action. We do hope to have another opportunity of welcoming you back soon. Be Well, Be Westin Yours in hospitality, Linda Tierney...

Virginia
Reviewed 28 April 2014

I stayed at the Westin at IAD for a two day weekend conference. This is the worst Starwood stay I have ever experienced. Let me start off with the POSITIVES: This hotel is newer and updated. The rooms and bed are comfortable and updated. The food for the events/meetings was mostly above average for hotel fare. Late Check out on...

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2Thank CaribLover
Camarillo, CA
Reviewed 24 April 2014

This hotel is conveniently located near Dulles, and yet we weren't bothered by noise from the airplanes or the highway. What we were bothered by was the lousy housekeeping. We had two rooms, the sink in one was dirty from the previous occupants, and in the other room there were two dirty socks on the floor and a dirty sock...

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Helpful?
1Thank adviceucantrust
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review and I am pleased to hear that you enjoyed your overall stay at the Westin Dulles. I am sorry that you had some service issues to your room; what you experienced is not appropriate. We aim to exceed your expectations and go above and beyond and I am so sorry that was not your experience. ...

Salt Lake City, Utah
Reviewed 19 April 2014

love the hotel. hated the prices in the food area. no pork chop onearth was ever worth twenty eight dollars. the staff were great the hotel itself was clean and the room spacious and felt homey. i think the shuttle needs toi fun every 15 minutes and more variety on the menu and for fairness sake list the prices. i...

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Helpful?
Thank Rick C
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review and I was pleased to hear you enjoyed your overall stay with us. We take great pride in delivering excellent service and comments like yours assures me that we are on the right track. I was sorry to hear that you felt the pork chops pricing needs to be corrected. We try to stay competitive...

Toronto
Reviewed 13 April 2014

I was on a business trip with some colleagues. This newer hotel is located close to a lot of tech companies like salesforce, dell, aws, etc and is a 5 minute drive from data center alley (Ashburn). The location is quite nice and I noticed there seemed to be some trails if you are a runner or want to go...

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Helpful?
Thank ILBUSTRAV
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your feedback with fellow online viewers. I am so pleased you enjoyed your stay at the Westin Dulles and your comments were wonderful to read. We look forward to welcoming you back soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel

WILLIAMSPORT
Reviewed 9 April 2014

The Westin staff makes it a great place to stay. It was past the time the served food in the dining room by 10 minutes when we arrived. The Manager said he would open up to serve our party if we wanted. The Hotel room was clean and the staff was great from the front desk, to the maid staff.

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Helpful?
1Thank WVUFAN2007
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Wow! Thank you so much for your very kind review. I was thrilled to hear how much you enjoyed your stay with us and your compliments are truly appreciated. Please be assured I will share your comments with our team members. We very much hope to have the opportunity to welcome you back very soon! Be Well, Be Westin Yours...

Wayne, New Jersey
Reviewed 7 April 2014

We stayed here for 2 nights, with special deal through SPG (weekend getaway). I've stayed here before, while on a business trip and was impressed. So when we visited DC, I specifically wanted to stay here. Parking was super easy, all the staff were very friendly and professional. Biggest point, even though this hotel is backed up against the airport,...

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Helpful?
Thank misterjuice
HotelMngerGM, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. I was absolutely delighted to hear how much you enjoyed your stay with us and thank you for your complimentary comments. We do hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 

Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Ter, Herndon, VA 20171-6177
Region: United States > Virginia > Fairfax County > Herndon
Price Range: ₹ 6,208 - ₹ 17,054 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon
Hotel Style:
#2 Green Hotel in Herndon
#6 Romantic Hotel in Herndon
#11 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Washington Dulles Airport staff and other travellers.
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Questions? Get answers from The Westin Washington Dulles Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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