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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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434 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Herndon Dulles Airport Hotel
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Showing 412: English reviews
New York City, New York
Reviewed 6 July 2015

The property is modern and well kept. Service at the desk as well as restaurant was good. The only issues were with internet. I had a room at the end of the hall and the wireless did not reach it. Also, desk staff had to help me log onto the network in the lobby with a generic user id and...

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Helpful?
Thank Stegasaurus
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Stegasaurus, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Thank you again and we look forward to seeing you again in the future. Thank you,

Pittsburgh, Pennsylvania
Reviewed 4 July 2015 via mobile

I booked this hotel for my boyfriend and I when we came to visit friends this weekend. The room was nice, clean, bed was comfortable, nice sheets,etc. Quality toiletries were given, shampoo, conditioner, lotion, nice soap, shave cream, etc. There was also bottled water in the room which was a plus. I pAid for a 6th floor lounge with club...

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Helpful?
Thank choicechick
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Choicechick, Thank you for letting us know of your enjoyment while staying with us and it makes the entire team happy to know that they all played a role in your satisfaction. Please accept our apologize for our club lounge, we are trying to change our website to reflect the changes to our lounge so that our guest are...

Stephens City, Virginia
Reviewed 1 July 2015 via mobile

Stayed here last night and on two previous occasions in order to catch early morning flights out of IAD. Last night was chaotic as I had to change room 3x for the front desk to get it right. Good thing I wasn't in a hurry! Rooms are big, but look dated and tired. Carpets need to be cleaned or replaced...

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Helpful?
Thank Hernan P
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Hernan P, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have a planned renovation this winter and we hope that you would come visit us again after the renovation is complete.

Reviewed 30 June 2015

In general, this hotel is similar to other Sheratons. It has the look and feel a hotel that caters to business travelers. On the plus side, the price was reasonable and the hotel is relatively close to Dulles Airport (it is, however, not within walking distance to any restaurants or stores). However, I thought the service and attention to detail...

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Helpful?
Thank Lindsay W
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Lindsay W, Thank you for commenting on your resent stay with us, we appreciate your feedback this will help us with training our staff. I have discussed your concerns with my staff and assure you that we have resolved this issue. We hope that you would still consider visiting us in the future

Boston, Massachusetts
Reviewed 22 June 2015

I was there for a business trip and the company booked the hotel. The stay was ok, but the hotel can definitely benefit from some improvements. The lights in the bathroom flickered on and off frequently, sometimes it took 3-5 minutes just to get the lights to turn on. If you're looking for the front desk for any reason on...

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Helpful?
Thank Cacilda T
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Cacilda T, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We understand that more training is necessary for our guest to have an enjoyable stay. Please accept our sincere apology that we were unable to locate your charger. Thank you,

Reviewed 10 June 2015

We were booked into this hotel when our flight was canceled. Several other people were also checked into the hotel from our flight. It took the lady at the front desk a VERY long time to check us in. She checked in six customers in an hour before she got to us. It was truly ridiculous. Furthermore, she did nothing...

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Helpful?
Thank David C
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear David C, Please accept my sincerest apologizes for the lack of service you received during your recent stay with us. Our hotel has just changed management and is currently working to correct the issues you encountered. Thank you for taking the time out of your day to write a review to better help us train our staff. We hope...

Anaheim, California
Reviewed 9 June 2015

So, overall, the hotel isn't bad, but it's not great. The rooms are ok, with needs for updating. There is no mini fridge, which is disappointing, but perhaps the worst issue is the fact that the toilet paper is hard as a rock! If you use the bathroom, beware! OUCH! The Club level lounge is a nice touch, and definitely...

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Helpful?
Thank Molly M
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Molly M, Thank you for commenting on your resent stay with us, we appreciate your feedback. I have discussed your concerns with my staff. We have a planned renovation in November so please visit us again in the future and see our changes. Thank you,

Vienna, Austria
Reviewed 8 June 2015 via mobile

I stayed two nights in this hotel. The place is clean and the staff are friendly. It is located In a quiet neighborhood and about 30 minutes away from downtown Washington. So it is convenient to stay there when you fly in or out from Dulles airport. The room was was not very specious but still okay. What I did...

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Helpful?
Thank Jim3921
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Jim3921, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We will be going through a revocation this November, we hope that you would still consider staying with us in the future. Thank you,

Durham, North Carolina
Reviewed 5 June 2015

I stay in Herndon for business and this sheraton offers a good corporate rate. I prefer on some nights to eat dinner at the hotel (besides there is nothing near this hotel). I ordered a beer and the waiter had check to see if they had it. He told me there was one. When I ordered a second he told...

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Helpful?
Thank Sally D
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Sally D, Thank you for commenting on your resent stay with us, we appreciate your feedback. I will discuss your concerns with my staff and rest assure we are working on resolving this issue. We hope that you would still consider visiting us in the future. Sincerely,

Chester, VA
Reviewed 4 June 2015

My husband and I spent one night in this hotel before an international flight. Here is a summary of our stay: The Good: - Room was fine - clean with a comfortable bed - Location is convenient to the airport - very short shuttle ride and shuttle is free The Bad - Check in took a long time; we arrived...

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Helpful?
Thank Love2TravelVA
Shenee J, Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear Love2travelVA, Thank you for taking the time to write a comment in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback. We have discussed your concerns with our staff and rest assures this will not happen again. We hope that you would still consider staying with us...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: ₹ 5,606 - ₹ 13,168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“5 th floor was exclusively for Starwood member, a nice amenity!”
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