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Sheraton Herndon Dulles Airport Hotel

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Sheraton Herndon Dulles Airport Hotel
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443 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Herndon Dulles Airport Hotel
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Showing 421: English reviews
Reviewed 4 weeks ago

After a 5 hour flight coast-to-coast and a 1hr drive from BWI, I arrived to this Sheraton to check in. Tired and hungry, I presented my credentials and was waiting for my status gift when I was told. Sorry, we have no more rooms available, we've booked you in at the Candlewood suites. I went completely "Chris Tucker" and said...

1Thank Ben S
GGurc, General Manager at Sheraton Herndon Dulles Airport Hotel, responded to this review

Dear BenS, I wish I was responding about a better experience, and I am personally sorry for the incident you were faced with. I am happy to discuss further with you via telephone. Please feel free to reach out to me. thank you.

Kent, Washington
Reviewed 10 March 2017

We had to book a hotel last minute because we missed a flight. Ended up booking at the Sheraton for a low price and were a little worried. We were so thankful for such a wonderful experience! The hotel was near the airport, clean and beautiful rooms, with really friendly staff!

Thank rimohler
Management response:

Dear rimohler, We are thrilled that you had a great experience, found it a great value and convenient to the airport. Even more, our friendly staff works hard to make positive impressions. Thank you for recognizing them. I'm sorry you missed your flight but hope you choose us again next time you need a hotel in the area. Thank you...

Paris, France
Reviewed 5 March 2017 via mobile

This hotel is in an IT industrial park. There is nothing around i.e. restaurants, pubs, shopping, etc... If you want to stay at this property, you need a CAR.....no doubt about it. They do have an aeroporto shuttle, but the driver is not allowed to drop you off anywhere else. The nearest restaurants, bars, shopping is Two miles away(2.5km) &...

Thank universeho
Management response:

Dear universeho, Thank you for taking the time to share your recent experience. I am glad that you took the time to be specific and detailed. I wanted to inform you that our hotel shuttles not only go to the airport, but also will drop guests off at the shopping center 1.5 miles away which features convenience stores, restaurants, supermarket,...

New Berlin, Pennsylvania
Reviewed 4 March 2017

I did not get to use the amenities very much, but their beds are so comfortable. I slept very well. I would highly recommend anyone to stay there. The room is spacious. The staff at the desk was very helpful also

Thank larsc52
Management response:

Dear Larsc52, Thank you for sharing your experience with the world! I am thrilled that you had a great sleep. This is a top priority for all guests. Sheraton's Sweet Sleeper beds are very well known, but the drawback is that people sometimes are late to start their day as getting out of bed is difficult. Lastly, thank you for...

Reviewed 26 February 2017 via mobile

I selected this hotel in light of its features but also given the convenience of an airport shuttle (was the final deciding factor between a handful of others). What a mistake! The horrors started there. I called the hotel to get a shuttle requested and was told by the woman at the front desk that she wasn't sure where he...

1Thank Husker-heel
Management response:

Dear Husker-heel, On behalf of the hotel, I wanted to apologize for the issues you had with your recent visit. I would be happy to engage in a telephone conversation should you call the hotel.

Kitchener, Canada
Reviewed 25 February 2017

I booked this hotel for the night before I needed to check into the one where my conference was being held. The room was beautiful. I loved the dark furnishings; it had a very luxurious look. The front desk staff were helpful, and even walked down with me to explain how to gain entrance to the pool. The bed was...

Thank AuthorCMelanson
Reviewed 15 February 2017

This was a last minute booking for me as most of my travels are. I called ahead to see if they offered a special rate for my company and to ask about the shuttle. When we arrived I again asked about the company rate and club room and the night auditor said no, and did not even offer an upgrade...

Thank Kyle T
Management response:

Dear Kyle T, Thank you for taking the time to share your recent experience. We strive for better. Your feedback about the club lounge and shuttle experience indicates that we have some inconsistencies and training opportunities for me to correct. Additionally, thank you for your feedback about the food at the bar and the bartender himself. I will let the...

Bengaluru, India
Reviewed 30 January 2017

The hotel is located near the airport in a very convenient and comfortable place. We were picked up from the airport and the staff at the hotel were very helpful during check in. we stayed therefor three nights and we had a very comfortable stay. Breakfast was good and the staff were good. The hotel has lot of parking and...

Thank loki_knows
Management response:

Dear LokiKnows, Thank you so much for taking time to share your experience. I am thrilled that you found the hotel very comfortable and moreso, the staff very helpful. I have shared your feedback as a testament to the efforts that they make every day. I'm glad that you enjoyed breakfast and were pleased with the facility and parking overall....

Bangkok, Thailand
Reviewed 23 January 2017

I stayed here during the New Year holiday, and really enjoyed my stay. Night and day difference between the Sheraton and that OTHER hotel right next door! Very friendly and efficient staff. The room was attractive, and clean - furnishings, bedding, bath - all had the feel of a much more expensive hotel. Very convenient location - just an exit...

Thank DonHenson
Management response:

Dear Don, Thank you very much for your detailed feedback. The team works very hard to make positive impressions with guests. Naming us the "BEST hotel at Dulles Airport is a tremendous compliment. I also appreciate your feedback and comparison with the staff at the hotel next door. Please accept my apologies for not having the bar open later on...

Norfolk, Virginia
Reviewed 20 January 2017

Warm atmosphere and for Starwood members free breakfast and evening happy hour. Quiet floor, room was modern and wall mounted tv was a nice amenity! The hotel is close to shopping and eateries as well as to Herndon Park & Ride.

1Thank Darcey320
Management response:

Dear Darcey320, I am very glad that you enjoyed your experience and found the atmosphere warm. Additionally, I appreciate you taking the time to share the positive feedback about the great location of the hotel and comfort and amenities found in the room. Please come see us again soon!!

152 photos of this hotel

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Herndon Dulles Airport Hotel, just a quick ride from the Washington Dulles International Airport. Our location makes us your ideal spot when visiting the Herndon & Dulles area. You can host your meeting or event in one of our four meeting spaces or take our complimentary shuttle to discover downtown Washington D.C. Or you can take a quick visit to one of Virginia's top producing wineries. No matter the reason for your stay, you will be welcomed by our staff with a smile and a Sheraton Sweet Sleeper (C) Bed. Get all your work done with our first class business center, or unwind in our heated indoor pool. Afterwards you'll always be welcome for cocktails at the Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Herndon Dulles Airport Hotel

Address: 13715 Sayward Dr, Herndon, VA 20171-6305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: ₹ 5,575 - ₹ 13,484 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Herndon Dulles Airport Hotel 3.5*
Number of rooms: 184
Reservation Options:
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Hotel Style:
#14 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Herndon Dulles Airport Hotel staff and other travellers.
11 questions
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Questions? Get answers from Sheraton Herndon Dulles Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No views here. This is more of an express hotel overall. As an SPG member, it is a disappointing way to spend points.”
Dr_Newport, 20 Apr 2017 | Read review
“Book at Hilton”
bensH5762ID, 28 Mar 2017 | Read review
“You can get pizza delivered quickly to your room!”
rimohler, 10 Mar 2017 | Read review
“Large desk in King room is perfect for working”
  • Great temperature control
  • Desk
  • Entrance
  • TV and wardrobe
  • Bed
  • Corner and soft lighting
AuthorCMelanson, 25 Feb 2017 | Read review
“5 th floor was exclusively for Starwood member, a nice amenity!”
Darcey320, 19 Jan 2017 | Read review
5 of 5