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Hilton Garden Inn Richmond Innsbrook

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Hilton Garden Inn Richmond Innsbrook
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588 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Richmond Innsbrook
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Showing 583: English reviews
Portsmouth, Virginia
Reviewed 16 October 2016

We were please with our stay-we had a minor problem that was resolved above and beyond our expectation!! We will definite stay at this location again. We are thankful to Tori and Alexjandra that made our stay complete

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Beverly B
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Beverly, We are so glad you enjoyed your stay and even more excited to hear our staff referred to by name. I will make sure Tori and Alexjandra read your review. This will also put them in the running for a few different awards. Thank you again for the business.

San Francisco, California
Reviewed 14 October 2016

The room was spacious and the view from my room was super! I slept well and the staff was really friendly. The fresh omelette breakfast was delicious and the cook came around to ask that everything was up to par; it was. There are also restaurants nearby. I most enjoyed the fan I was able to utilize for white noise....

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Helpful?
Thank janej4747
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Jane, Thank you for your business and your review. We are happy you found your stay to be enjoyable and glad the staff really seemed to stand out. We will note your feedback on the elevators and bathroom in hopes that we can address them as well. Hope to see you again soon.

Reviewed 11 October 2016

I have never had a bad experience at a Hilton Garden Inn. This place was perfect! The room was clean & smelled fresh. When we requested to be moved due to being too close to the elevator, they were prompt to accommodate us. The breakfast was terrific, the staff exceptional. Everyone was friendly. They were ready for us when we...

Review collected in partnership with Hilton Garden Inn
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Thank H7709XXpamm
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Pamm, Perfect is what we strive for and we are glad your stay was just that. Thank you for taking the time to writing a review and share this with us. We look forward to your return.

Simpsonville, South Carolina
Reviewed 10 October 2016

They have the BEST staff (especially Carter) and great rooms! An excellent breakfast ( You can order your omelette/ fresh fuit/fresh muffins and it is a great location! A wonderful experience. We will definitely be back and

Review collected in partnership with Hilton Garden Inn
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Thank PatVdub
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Pat, You are to sweet. I appreciate the nice comment and glad you will be returning. Thank you for the business! Carter

Newport, North Carolina
Reviewed 5 October 2016

The beds are not comfortable and the sheets did not fit correctly. The breakfast room is understaffed and coffee was not available 24/7. The rooms were clean. Linens were not changed even though the sheets did not fit.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank janking66
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Janking, I appreciate your feedback and appreciate you speaking up so that we can make some adjustments for future guest. I am sorry you did not find the new Hilton bed to your liking. We just replaced them at the start of the year and have had some great feedback but know that one bed does not fit all. The...

Mt. Airy, United States
Reviewed 4 October 2016

This is a very nice facility, the people are great and make you feel important and welcome. When I check in I announce coming in the Door " Mom I`m Home" . This property is very well maintained and very clean. The staff is what really makes the stay. Carolyn at the front desk who greets you knows your name...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Richard S
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Richard, Thank you for your continued support. It is always great to see you and we look forward to the return. In the meantime I will pass this note a long to Carolyn a long with a little extra bonus. Thank you again for your loyalty.

Durham, North Carolina
Reviewed 4 October 2016

This is a great place with wonderful atmosphere. We enjoyed the breakfast selection and the chef and staff were excellent. I love the location also it was very convenient which made traveling pleasant

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank E3466CQmicheled
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Qmicheled, Thank you for the nice review. We are glad you enjoyed your stay and look forward to welcoming you back.

Midland, North Carolina
Reviewed 2 October 2016

Excellent location with quiet, clean and comfortable rooms. Located near restaurants and great for business travelers. Great breakfast in hotel for a reasonable price. Also located conveniently to historic sights in the city of Richmond. Easy Access to Interstate 64 west Charlottesville and to Interstate 295 to Interstate 95 or Interstate 64 East.

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Helpful?
Thank Bobthegardner
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Bobthegardner, Thank you for the kind remarks in regards to your stay. It is always nice to see the feedback from a great stay. Thank you again for the business.

Reviewed 30 September 2016 via mobile

My family and I were in town for the weekend and as Hilton members where else to stay but at a Hilton. This hotel in Glenn Allen is very nice. The entrance walking in was so welcoming. The room means all the most to me when on Vacation. I had no complaints about the hotel room. I rate the room...

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Helpful?
1Thank Ahuger1
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Ahunger, Thank you so much for your feedback. We are glad you enjoyed most of your stay but I do want to apologies for the bad check in experience. To clarify for future trips the $50 is not a charge but a hold that is put on the card in case you use incidentals around the hotel like room service,...

Dover, Delaware
Reviewed 29 September 2016 via mobile

HGI Innsbrook is our company's go-to place when in Glen Allen, VA for business. Near our office one block down, great restaurants within walking distance or just a short 5-min drive, and no road noise no matter what room you're in. Bar in lobby, pool, etc. but what makes this place great is the staff as I've said in previous...

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Helpful?
Thank DE_Auditor
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

DE, THANK YOU! It is great to hear this type of feedback but better to share it with the staff that makes it happen!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning

Additional Information about Hilton Garden Inn Richmond Innsbrook

Address: 4050 Cox Road, Glen Allen, VA 23060-3396
Region: United States > Virginia > Glen Allen
Price Range: ₹ 6,742 - ₹ 14,511 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond Innsbrook 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Hilton Glen Allen
Hilton Garden Inn Glen Allen
Glen Allen Hilton
Hotel Style:
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Richmond Innsbrook staff and other travellers.
2 questions
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Tucson, Arizona, United States
over a year ago

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Questions? Get answers from Hilton Garden Inn Richmond Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even numbered rooms over look the back side of the hotel. Nice water features and sculptures in the views.”
BrideMomSanAntonio, 8 Apr 2017 | Read review
“Don't heisitate to request assistance from the front desk,they go above and beyond.”
arthurs750, 10 Jan 2017 | Read review
“all are great!”
J3019ACsandym, 28 Sep 2016 | Read review
“The address is Cox Road, but there isn't a sign off of Cox so it is easier to see the hotel from Broad St.”
ShelliH_12, 3 Sep 2016 | Read review
“The doors between rooms are not at all sound proof. Try for one without if possible.”
KateAlexis, 29 Aug 2016 | Read review
5 of 5