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Hilton Garden Inn Richmond Innsbrook

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Hilton Garden Inn Richmond Innsbrook
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547 Reviews from our TripAdvisor Community

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Showing 542: English reviews
Forest, VA
Reviewed yesterday NEW

We loved the location and found it very convenient for our needs. Staff is very helpful and friendly and the breakfast was not included but worthwhile. The toilet was noisy and needed maintainance after flushing and pillowcases smelled bad. The heating/ cooling system when turned on sounded like a truck in the room. The lobby was nice.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank eleanorr729
Colonial Heights, United States
Reviewed 1 week ago NEW

We have stayed at this Garden Inn on three different occasions and have plans to be here again this year,probably more than once. The staff is outstanding and treats you like Family.From Seden, Asst.Mgr. on down this is an outstanding staff. We usually stay at Hilton Garden Inns and this the best one bar none. They recommended various restaurants which...

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Helpful?
Thank Arthur S
Virginia, United States
Reviewed 1 week ago

The hotel is in a great location but I addressed plumbing issues (water spurting from the shower, bathtub not draining, toilet running non-stop) twice during my stay as well as at check out. They weren't resolved and I was not 100% satisfied as the Hilton Honors promises. I've yet to receive even so much as an email and was definitely...

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Helpful?
Thank R5568GDmelissag
Annapolis, Maryland
Reviewed 2 weeks ago

The room was spacious and pretty clean. Loved the king size comfy bed. Herman Miller chair! My complaint was that I could hear the person in next room blow drying Her? hair at 6 am. I thought it was housekeeping vacuuming at first. Then i heard sneezing and coughing. They forgot to put insulation in between the rooms. Too loud...

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Helpful?
Thank christyjotravels
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Christy, Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time,...

�G|ϗϨ�
Reviewed 2 weeks ago

Very courteous staff. Friendly, courteous, desk clerk treated us like family when we first arrived and on our return trip a week later. Breakfast staff at restaurant also friendly, courteous and helpful. Hotel very clean with clean comfortable rooms.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank richg2017
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Richg, We are so glad you chose us during your holiday road trip. We appreciate the feedback a comments about the staff and look forward to your next stay.

Warwick, Rhode Island
Reviewed 2 weeks ago

Hilton Garden Inn Richmond Innsbrook was a stop on a road trip to South Carolina from New England. Staff is excellent and the hotel value is great. Had a full hot breakfast included in the room price. The rooms were clean and well-kept. We liked the hotel so much that we stayed there on the return trip.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank katiekate1865
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

KatieKate, We are so glad you chose us not only on your trip to South Carolina but on the way back as well. Keep us in mind for future travel plans and thank you again for the business.

Florida
Reviewed 2 weeks ago

During previous visits, we loved this hotel and everything about it. But on this trip things have changed. First we had quite a wait at the front desk because no one was there. A call to the hotel from the desk rang and rang and no one answered. When Tori arrived, she was most apologetic. She'd been taking out trash...

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Helpful?
Thank solomon5
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Solomon, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations this go around. Your remarks will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever...

Great Mills, Maryland
Reviewed 2 weeks ago

Our family enjoyed the excellent service and staff at this hotel. They bent over backwards to make sure we had a great stay. You absolutely have to eat breakfast. The chef was excellent! My custom made omelette was excellent and I was able to get pineapple juice. The hotel was near the mall. Perfect location.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lisabV6877MP
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Lisab, Thank you for the nice review and comments about the staff and food. We are glad you enjoyed your stay and look forward to seeing you again.

Lynchburg, Virginia
Reviewed 3 weeks ago

The usual excellent service and clean and comfortable accommodations I have come to expect from this brand. The friendly staff, from check in to Breakfast servers, made the experience enjoyable, and I would stay here again. However, the hot tub was in serious need of cleaning.

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Helpful?
1Thank Poffdaddy
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Poffdaddy, We are so glad we could continue your trust in the HGI brand with your stay at he Richmond Innsbrook location. We hope to welcome you back in the near future and have the Hot Tub on a daily maintenance for you moving forward.

Salisbury, North Carolina
Reviewed 4 weeks ago

Friendly staff, convenient location, could use some minor updates to the rooms but overall a great place to stay! Breakfast was great with a variety of selections, there was adequate parking and you are only minutes away from shopping and restaraunts.

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Helpful?
Thank Chandreika L
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Chandreika, We are glad you enjoyed your stay, the staff, parking and the breakfast. Happy Holidays and we will see you soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Hilton Garden Inn Richmond Innsbrook

Address: 4050 Cox Rd, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: ₹ 6,622 - ₹ 14,199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond Innsbrook 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Hilton Glen Allen
Hilton Garden Inn Glen Allen
Glen Allen Hilton
Hotel Style:
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Richmond Innsbrook staff and other travellers.
2 questions
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Tucson, Arizona, United States
over a year ago

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Questions? Get answers from Hilton Garden Inn Richmond Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't heisitate to request assistance from the front desk,they go above and beyond.”
 of 5 bubbles arthurs750, 10 Jan 2017 | Read review
“all are great!”
 of 5 bubbles J3019ACsandym, 28 Sep 2016 | Read review
“The address is Cox Road, but there isn't a sign off of Cox so it is easier to see the hotel from Broad St.”
 of 5 bubbles ShelliH_12, 3 Sep 2016 | Read review
“The doors between rooms are not at all sound proof. Try for one without if possible.”
 of 5 bubbles KateAlexis, 29 Aug 2016 | Read review
“I had a room on the front on the 3rd floor and it was very quiet.”
 of 5 bubbles 81bene, 11 Jun 2016 | Read review
5 of 5
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