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Extended Stay America - Richmond - West End - I-64

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Extended Stay America - Richmond - West End - I-64
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90 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Richmond - West End - I-64
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Showing 89: English reviews
Orange Park, Florida
Reviewed 26 September 2013

I travel for business and I have stayed at numerous Extended Stay America's-This one is no "home away from home" and far from a "perfect extended stay". The rooms are not properly cleaned. They stink like cigarettes & so do the linens. The outside garbage cans are constantly full & in need of emptying. There are men hanging out in...

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Thank T R
Richmond, Virginia, United States
Reviewed 12 September 2013

The staff here at extended stay has provided nothing but Stellar Customer Service. I have never experience a check in, prompt feedback, and down to earth as well as understanding the needs of guest. If you want to be treated like a King or Queen, 10961 W Broad St in Glen Allen is the perfect place to stay. To the...

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Thank Naamah T
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

The staff and I read your review, and would like to thank you for writing such delightful things about our team. I'm thrilled that your check-in experience was welcoming and that our staff provided you with exceptional customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in...

Richmond, Virginia
Reviewed 5 September 2013

I sold my house and needed a place to stay while I was finishing up my job for retirement. The Extended Stay location was a perfect solution for my 2 1/2 month interim needs. Priced right, excellent location to my job, shopping, and eateries. Very quiet calming view with nice trees and landscaping. The employees at every level were more...

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Thank Pat P
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm very pleased to know that our hotel met all your needs. We are delighted that you were taken care of. We make it our mission to ensure the satisfaction of our guests and my team will be very happy to know your comments....

Venice, Florida
Reviewed 2 September 2013

My husband and I (two 70 yr. olds) had the pleasure of staying for the second year at Ext'd Stay Suites in Glen Allen, VA which is very close to our Grand dau. and her family. Being originally from Lancaster County, PA, we go back in Aug. to get some of their prized corn and tomatoes. Having a refrig. to...

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Thank Kay R
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

I want to thank you for taking the time to post a review of your stay. I am proud of our team for making your stay so pleasant. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Orlando, Florida
Reviewed 26 August 2013

This was our 2nd time staying at this property. In 2011 it was a Studio Plus. It is now an Extended Stay..but nothing has changed..it's still very nice! We stayed here with our two dogs for my golf tournament at Richmond CC. Our room was very clean and we had a full kitchen. We got the weekly rate which is...

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Thank birdiegirl84
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Thank you so much for posting a review of our property. I am so pleased to read that this was your second time staying with us, and we met your expectations once more. As well, while I am sorry that our dog fees were not ideal, I'm glad that Nicole was able to work with you on this rate. Plus,...

Carrollton, Virginia
Reviewed 9 August 2013

I only stayed 1 night, thank goodness, and didn't have to spend much time in the room. It just didn't feel clean at all to me. I went to get a fork, which looked like it had been used, so I washed it, while undoing the "clean" dish rag a large long black knotted hair fell out........gross! The bathroom was...

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Thank beachgoer21
Johnson City, Tennessee, United States
Reviewed 8 August 2013

This is the kind of hotel I like, with a kitchen. Especially on trips that are longer than over night, I like not having to eat out all the time. I was happy with the way the kitchen was stocked with plates, silverware, and a toaster. The Wi-Fi was good too - a consistently strong signal. I would stay there...

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Thank Elaine K
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Elaine - Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the kitchen amenities and free WiFi. It is great to know that you would stay with us again in the future as we would love to see you, should your travels bring you back to our area.

Richmond, Virginia
Reviewed 8 July 2013

Trust me, don't waste your money even if it seems like a deal. The location of the hotel is misleadingly addressed. Took an hour + to find. Not a happy camper to say the least. Towels were stiff and not fresh. The room odor was terrible of strong deodorizer. Very disappointing.

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Thank 108TinaB
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that that our hotel is hard to find using MapQuest or a GPS System. I am working with our staff to provide more detailed directions to make it easier to locate. I do apologize we did not meet your expectations. We continually work to improve our...

Reviewed 29 June 2013

Everyone was pleasant and nice. The rooms were great, clean and fully stocked. The price was reasonble and the air conditioner was cold. We are planning to stay again next week. The lady that checked us in was really nice and helpful. The room was clean and the coffee was good. It is much better than the other hotels in...

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Thank CraigGaines331
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Craig - I appreciate you taking the time to write such a positive review about our hotel. I truly appreciate your comments regarding the your clean, fully stocked room and our friendly staff. It was a pleasure having you stay with us and we look forward to you doing so again next week as well as more times in the...

Marina Del Rey
Reviewed 9 June 2013

I always traveled Days Inn but saw the good write up on Homestead so decided to try then. I couldn't have made a better decision. The desk clerk Becky was extremely likeable, helpful and processed my reservation very quickly. The room was more than I had bargained for: Very Clean and well kept, Microwave, Refrigerator, eat-in counter with dishes, cups,...

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Thank Wesley M
Manager_11525, General Manager at Extended Stay America - Richmond - West End - I-64, responded to this review

Wesley - The staff and I read your review, and would like to thank you for writing such wonderful and positive things about your stay. I truly appreciate your comments regarding the staff, your room and the hotel. I will be sure to share your remarks with the entire staff, including Becky. The staff and I would like to thank...

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Amenities

Highlights
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Richmond - West End - I-64

Address: 10961 West Broad Street, Glen Allen, VA 23060 (Formerly Homestead Studio Suites)
Region: United States > Virginia > Glen Allen
Price Range: ₹ 4,279 - ₹ 6,418 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Richmond - West End - I-64 2*
Number of rooms: 141
Reservation Options:
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Also Known As:
Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen
Homestead Richmond Innsbrook
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Questions & Answers

Questions? Get answers from Extended Stay America - Richmond - West End - I-64 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure you stay on the top floor room and on the end to avoid the noise the walls are paper thin you can hear everybody's conversations”
 of 5 bubbles adamsW8078UK, 5 Jan 2017 | Read review
“do NOT go here”
 of 5 bubbles prncss_4_life, 4 Jul 2016 | Read review
“Be prepared to be disappointed and/or grossed out.”
 of 5 bubbles itst2015, 15 Jun 2016 | Read review
“Mine was on the 2nd floor.”
 of 5 bubbles tbontb, 30 Mar 2016 | Read review
“Stay away from this hotel it is possibly the worst extended stay in the entire world with the worst management”
 of 5 bubbles bobj312, 1 Mar 2016 | Read review
5 of 5