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Extended Stay America - Richmond - West End - I-64

Traveller (21)
Room & Suite (34)
Dining (1)
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Hotel website
10961 W Broad St, Glen Allen, VA 23060-5935 See on map
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Pets Allowed
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Richmond - West End - I-64
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7 Oct8 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (123)
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1 - 5 of 122 reviews
Reviewed 1 week ago

It was ok for a 1 night stay I guess. The check in/out process was fairly simple. The room was neat and seemed to be clean. I did not care for the bathroom, the tiles needed to be corked but there were plenty of towels...More

Thank Ms_Washington2u
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 1 week ago

Thank you for being our guest. We are happy to know you had a pleasant stay with us. Also, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you...More

Hotel's Favourite
Reviewed 16 June 2018 via mobile

From a value standpoint this was an excellent choice. Room appears to be somewhat outdated and could use a refresh. Pillows were kind of flat. AC worked great. Microwave and fridge worked just fine. Location is closeby to the interstate and shopping along with restaurants....More

Thank nickamc80
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 17 June 2018

Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our hotel amenities and that you found us to be a good value. Your feedback is appreciated as it will help us improve our service and...More

Reviewed 3 weeks ago via mobile

Never am able to reach a manager. Hi speed internet down over 2 months & there is no clue about it from the front desk. Caught a person peeping in our room 2 times. Called the front desk & as usual got no answer so...More

Thank MelaineP5
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 3 weeks ago

Melaine, thank you for being our guest. Please know we are aware of this situation and are taking it seriously. We take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. We apologize...More

Reviewed 3 August 2018

The most uncomfortable thing about our stay was the number of people loitering outside in the parking lot. I didn’t feel unsafe or threatened as a result but I didn’t exactly feel comfortable. Next, my wife and I both like to sleep with two pillows...More

1  Thank All_I_Do_is____
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 4 August 2018

Thank you for taking the time to review your stay. We are sorry for the service issues you encountered during your stay and that our grab-and-go breakfast was not up to your liking.Your feedback has been shared with our Brand Leaders so they have knowledge...More

Reviewed 15 July 2018

Hell would be a better place to stay honestly. That was supposed to be in a smoking property. I went through four different rooms each one smelled like cigarette smoke one of them smell like weed. I opened the door to the one that smelled...More

Thank faiththarpe
Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64Responded 17 July 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
Breakfast included
Free Parking
Air Conditioning
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Room types
Kitchenette, Non-Smoking Rooms, Suites
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
Price range
US$ 69 - US$ 103 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites
Also Known As
Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen
Homestead Richmond Innsbrook
United States > Virginia > Glen Allen
Traveller (21)
Room & Suite (34)
Dining (1)
Family and Play Areas (1)
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Nearby RestaurantsSee all 186 restaurants in Glen Allen
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Nearby AttractionsSee all 26 attractions in Glen Allen
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Whitley's Peanut Factory
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Questions & Answers
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Room Tips
"The rooms have roaches and smell like cigarette smoke and weed. Go to Innsbrook so much better there."
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"Go to another hotel!"
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"Bring your own hairdryer - the ones in the room are old fashioned"
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"Do not stay here"
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