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aloft Richmond West

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351 Reviews from our TripAdvisor Community

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There are newer reviews for aloft Richmond West
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Showing 350: English reviews
Vancouver, Canada
Reviewed 8 December 2016

I really like the aLoft brand, and so this one let me down quite a bit. The lobby layout and parking situation are poor. The staff is absolutely terrible. I had pre-paid for my room for an entire week. However, I had travel delays of 2 days. I had called and asked since I pre-paid, would it be a problem...

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Helpful?
1Thank Desespoir
Nadia K, Manager at aloft Richmond West, responded to this review

On behalf of Aloft Richmond West, please accept my apology for your unpleasant stay at our hotel. and the confusion happened to your reservation. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, we hope you...

Daytona Beach, Florida
Reviewed 28 November 2016

This was our second stay at an aloft hotel property whereby things were not up to reasonable standards. We were gun shy for staying at this chain for a second time, but figured our prior stay was in another state, assuming we experienced an isolated incident. The property in Richmond was chosen as it was very conveniently located for spending...

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Helpful?
2Thank boonas
Nadia K, Manager at aloft Richmond West, responded to this review

On behalf of Aloft Richmond West, please accept my apology for your unpleasant stay at our hotel. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. we are going though renovation at this moment, and would...

Santiago, Chile
Reviewed 28 November 2016

The hotel is in a very convenient part of town, nice design, comfortable rooms and pretty good breakfast. The REAL difference is their staff. From the Housekeeping manager to the front desk staff everyone was absolutely exceptional. I was surprised and the "above and beyond" attitude. We will DEFINITELY return!

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Helpful?
1Thank matthewjbros
Nadia K, Manager at aloft Richmond West, responded to this review

in behave of all Aloft Richmond West team we thank you, and we are happy that we meet your acceptation and hope to see you again . Sincerely, Nadia Khalil

Pittsburgh, Pennsylvania
Reviewed 25 November 2016 via mobile

Very chic and modern decor. Loved this hotel, especially the lively atmosphere in the bar area. Salsa dancing was fun to watch. It was nice to sit and have a good drink after a long day of travel. Rooms were amazing and Bed, super comfortable. We received a Military Discount which was a nice addition. This hotel, was close to...

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Helpful?
1Thank Wendy C
Nadia K, Manager at aloft Richmond West, responded to this review

we would like to thank you for staying with us at aloft Richmond West , and hope to see you again. we are glad we meet your expectation . Sincerely, Nadia Khalil

Charlotte, North Carolina
Reviewed 4 November 2016 via mobile

I'll be honest, when I first checked the reviews of this property I thought I'd made a big mistake...but seeing is believing. For starters, the aLoft properties have always been up to standard and how can you lose with the W Hotel. Front desk staff was more than accommodating , my room was fine for myself and my wife and...

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Helpful?
1Thank Darren S
Nadia K, Manager at aloft Richmond West, responded to this review

we would like to thank you for staying with us at aloft Richmond West , and hope to see you again. we are glad we meet your expectation . Sincerely, Nadia Khalil

Charlotte, North Carolina
Reviewed 30 October 2016

I always know what to expect at Aloft, and that was true again at this one. Simple check in / check out, simple food in lobby, very simple no frills room. But comfortable and very cheap. Will stay again if traveling for business.

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Helpful?
Thank Marc M
Nadia K, Manager at aloft Richmond West, responded to this review

we would like to thank you for staying with us at aloft Richmond West , and hope to see you again. we are glad we meet your expectation . Thank you Sincerely, Nadia Khalil

Vienna, Virginia
Reviewed 23 October 2016

Aloft properties were fun and cutting edge when first conceived in 2005. Since then, little has been updated (or apparently repaired), leaving the hotels with the appearance of being out of date and down on their luck. Things that looked fresh and fun now appear to be cluttered, mismatched, and dingy. Adding to that issue at this particular property are...

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Helpful?
Thank Icarus922
Nadia K, Manager at aloft Richmond West, responded to this review

Thank you for staying with us, and On behalf of Aloft Richmond West, please accept my apology for your unpleasant stay at our hotel. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, we hope you...

Richmond, Virginia
Reviewed 12 October 2016

Aloft is on the trendier side, putting their modern feel above your comfort. The lighting in the room was very odd, with the light switch for the bathroom being near the entrance door to the hotel room, and the wall to the bathroom area does not go all the way to the ceiling, so if you need to use the...

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Helpful?
Thank K B
Nadia K, Manager at aloft Richmond West, responded to this review

Thank you for staying with, and we do apologize for unpleasant stay. We are going through renovation and I am sure if you come back you will like our new guest rooms . Again we all at aloft richmond west do apologize . Thank you Nadia Khalik

Big Stone Gap, Virginia
Reviewed 5 October 2016

I booked and pre-paid for a 2 night stay at the Aloft through Priceline (Sun-Mon). After booking, my travel plans changed such that I needed to say an additional night. I called the hotel directly in order to determine availability and to check rates for night BEFORE the start of my original reservation period (Sat.). I advised the reservations desk...

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Helpful?
Thank TimMcAfee
Nadia K, Manager at aloft Richmond West, responded to this review

I would like to apologize so much for the counfusion, And Spacialy for my unpleasant customer service, and not handelling the setuation the way you expected . Hope to see you again Thanks for your feedback Nadia Khalik

Saint Louis, Missouri
Reviewed 30 September 2016

The hotel is quiet and unique. Comfortable and reasonably priced. The gym is clean and machines all work. Far from downtown, but there are restaurants, shops and a Whole Foods close by, plus it's a pleasant area to walk. Customer service is good, not outstanding, but it is a mid-range not a high-end--they don't go out of their way, but...

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Helpful?
Thank Susgo126
Nadia K, Manager at aloft Richmond West, responded to this review

Thank you for staying with us, we are glad you like the hotel. please accsept our apologize for not having great customer service , we would like to see you again, and you will see great change . Thank you Nadia Khalil

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Aloft Richmond West is set in the hot new West Broad Village lifestyle center, just minutes from shopping at Short Pump Town Center, the Innsbrook Office Park, and downtown Richmond. ... more   less 

Additional Information about aloft Richmond West

Address: 3939 Duckling Drive, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: ₹ 6,507 - ₹ 12,007 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — aloft Richmond West 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Aloft Richmond West Hotel Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from aloft Richmond West staff and other travellers.
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Questions? Get answers from aloft Richmond West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Choose another Hotel. See review above.”
 of 5 bubbles TimMcAfee, 5 Oct 2016 | Read review
“Join their rewards program for perks.”
 of 5 bubbles Susgo126, 30 Sep 2016 | Read review
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