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We had booked approx 15 rooms while we stayed in VA for a cheer competition during the weekend of 1/5. The rooms are clean and surprisingly big! Plenty of storage space. Beds were very comfortable. Staff is helpful & friendly. I spoke with Paula prior...More
We have stayed in various Courtyard properties for travel to sports tournaments, visiting family, etc. because they are consistent and serve their purpose at a good price.
This Courtyard was fine and I guess I would stay there again if I had to but I've...More
Response from Vincent R, General Manager at Courtyard Richmond North/Glen AllenResponded 6 December 2017
My name is Vince Ridley, the General Manager here at Courtyard Richmond North. I'd like to thank you for your feedback, which is very important to us. I also would like to apologize for our failures to not meet your expectations with a...More
Had a stay at this property Thanksgiving night. Parking lot was well lit. Lobby was clean and cozy as a group of guests was comfortable sitting around. Check in took a little time as the front desk clerk was tending to a guest checking in....More
We stayed here as we were passing through from business in DE. The room was subpar as far as cleaning and no coffee to speak of. Granted the coffee pot still had some left from the previous guest. Yuck!! The mattress was so worn out...More
We stayed here in room 438 on October 28. The room looked nice on the surface initially, but it was not. When I closed the curtains I noticed that the screen door was off the track and leaning against the railing of the balcony. I...More
Response from Vincent R, Manager at Courtyard Richmond North/Glen AllenResponded 1 November 2017
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Richmond North/Glen Allen.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of...More