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Candlewood Suites Richmond West End Short Pump

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Traveller (17)
Room & Suite (37)
Traveller (17)
Room & Suite (37)
Dining (1)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
We are excited to present the newly improved Candlewood Suites! Our property has undergone extensive renovations, updating us with the latest amenities for your enjoyment. Our extended-stay facility offers apartment-style suites perfect for long or short term stays. Rest your head after a long day at work on our new pillow top mattress or kick back in our overstuffed recliners. Kitchens are equipped with all your appliance needs, but make sure to try the gas grills in our new Gazebo! Use our brand-new gym any time and help yourself to our free 24-7 laundry facility. Enjoy the holiday fun in Short Pump Town Center, a vast and developing community with everything you need within minutes. In the heart of West-End, our hotel is surrounded by all your shopping favorites. Conveniently between Innsbrook Office Park and Short Pump, we are the perfect spot for both business trips and leisure traveling. Ask the staff for all the upcoming events in the area and don't forget your furry friends!
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Property amenities
Pets Allowed ( Dog / Pet Friendly )
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Wheelchair Access
Business Centre with Internet Access
Public Wifi
Laundry Service
Self-Serve Laundry
Dry Cleaning
Non-Smoking Hotel
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Room features
Kitchenette
Suites
Non-Smoking Rooms
Air Conditioning
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
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Reviews & more
158Reviews
80Photos
4Q+A
28Room tips
Traveller rating
  • 105
  • 38
  • 7
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Super accommodating front desk, Jane could not have been nicer.
However, please know...this is a pared down facility...seems more for people in transition, than vacationing on the road.
We had two grandchildren with us and were disappointed there is no breakfast offered and no
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Response from CWSRichmondWest, Guest Relations Manager at Candlewood Suites Richmond West End Short Pump
Responded 5 Oct 2018
Thank you for taking the time to provide your review on TripAdvisor. We are always happy to hear wonderful things about our staff, as we believe they are our biggest asset. Jane seems to be a favorite. We agree that you should “Know before you go” and so we would like to use this review to educate those who are looking for something different than what you were expecting. Whereas we do not offer complimentary breakfast or have a pool, Candlewood Suites has MUCH TO OFFER as an extended stay hotel. Specifically, each room is equipped with a refrigerator, kitchen and the appropriate accoutrements to accommodate your stay, including a Cupboard with many food items for purchase. For the outdoor lover and BBQ expert, we have two gas grills under a beautiful gazebo. In addition to our business center and gym, we also include complimentary laundry facilities. Our newly renovated rooms have been designed to make our pet-friendly hotel better for those who bring their fury friends, as well as accommodate those who are a little more sensitive to pet dander. We are situated at the entryway of Short Pump, which is a very popular area of RVA, offering much in the way of activities such as a children’s museum, theaters, an arcade and a sundry of restaurants from casual and ethnic to fine dining. Our rates remain competitive for the area for those who are here for a short visit, as well as those extending their stay. We hope this does not deter you from coming back or others from coming to see why we continue to receive high ratings with IHG and other travel sites.
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This hotel is super nice! After staying at another property an exit down I moved here in hopes of getting some rest and a clean room....BOY DID I ! Christina ( I think that's her name) was soooooooooooo sweet and helpful! She even apologized for the other IHG property. She made s
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Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short Pump
Responded 9 Jul 2018
Thank you for taking time to provide this feedback. It is always good to hear wonderful things about our staff, as we believe they are our best asset. It is unfortunate that you found yourself in an uncomfortable situation, as we believe the standards IHG sets for their properties is of the highest quality. We are glad, however, that you and your coworkers found comfort and your “slice of heaven” here. We look forward to assisting you again, should you find yourself back in Richmond for business or pleasure.
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My family and I left TN on 6/13 to spend 5 days in the Richmond area with our son and his family. I had prepaid almost $900 (non-refundable) for two rooms at the Candlewood. Less than 75 miles into our journey, I suddenly experienced a kidney stone attack of epic proportions. We
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Reserved a room on 5/30 for the next week when wife and I would be in Richmond to place household goods in storage prior to completion of a new house. This place seemed perfect: just around the corner from the self-storage and truck rental facilities. I had tried to reserve for
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Response from CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump
Responded 13 Jun 2018
Sir, I do feel terrible that we were unable to accommodate you for a second night but as I mentioned hotels do fill up from time to time, especially on local college and high school graduation weekends. I hate the situation you were in but I hardly see this as a customer service issue. Your reservation was made for one night only because that is what we had available. Out of true empathy I wanted to make things right as you said you would like to return but I did not think it would be worth your time “complaining to a higher up” that we were full because this would make them happy. Hotel owners like a full hotel although it does sometimes cause an inconvenience for some. I am truly sorry for the situation you were in because it sounds terrible. I wish I could offer more than an apology for our hotel being full. If there is a specific “policy or practice” you feel should be amended I would love the feedback as we are always looking to improve.
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The hotel was clean but sparse.
Somehow I missed the memo about no maid service. We were exhausted from our trip and looking forward to a clean room upon return from our day. No room service! No made bed or fresh towels. I definitely want to have both! I didn’t find that informat
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Response from CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump
Responded 13 Jun 2018
I am also very sorry you were not familiar with the Candlewood Suites brand before making your decision. We truly want all out guest to be happy and get what they need. We do realize that our brand is not the best fit for everyone and we go to great lengths to educate guests on our services through our front desk and brand affiliated web sites. I do apologize this was missed. We want all our guests to know that if their stay is less than a week their room will not be disturbed (we will however switch out towels and linens upon request at any time). This is just one way we are able to provide a great value for an excellent, clean room with a full kitchen. Thanks for giving us a try and I hope next time you are able to find another fine IHG hotel which will offer the services you need.
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360 degree view of my room...pardon the lived in look...but the room is very condusive to gettin
Kitchen Candlewood Short Pump
Bathroom Candlewood Short Pump
Easy chair
In room amenities
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1234568
Does this hotel smell of air fresheners or musty smells that could bother someone with asthma?
We did not notice any unexpected odors of any kind during our 4 day stay.
1 vote
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Do you have a shuttle to the Richmond race track?
I don't think so.
0 votes
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An odd question, but what size is the coffee maker and what type of filters does it require?
Unfortunately, I didn't use the coffeemaker either. However, their front desk was VERY helpful to me, so I would recommend calling them and they would likely give you the answer.
0 votes
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How far is this location to downtown Richmond and area sightseeing?
It is 20 minutes from downtown in the heart of Short Pump. Short Pump has a great indoor outdoor mall and lots of wonderful restaurants. If you are looking for a downtown feel though this is not for you.
0 votes
"Bring your own ice and don't expect daily maid service"
"Top floor is quietest"
"Rooms on the second floor were good, there is an elevator."
"Away from construction for now."
"ask for room away from the highway"
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PRICE RANGE
US$ 96 - US$ 133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites richmond west end short pump hotel glen allencandlewood suites glen allencandlewood glen allenglen allen candlewood suites
LOCATION
United StatesVirginiaGlen Allen
NUMBER OF ROOMS
122
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