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Comfort Suites Innsbrook

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Traveller (16)
Room & Suite (27)
Dining (3)
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Overview
  • Excellent31%
  • Very good35%
  • Average14%
  • Poor10%
  • Terrible10%
Travellers talk about
“whirlpool bath”(2 reviews)
“richmond area”(9 reviews)
“belgian waffles”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Rooms
3 Jul4 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (151)
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All reviewswhirlpool bathrichmond areabelgian wafflespull out couchyogurtstores and restaurantschange roomsbeds were comfortablestaff was friendlychecking outfree breakfastupon checkpillowstoothbrushpaneralotionsoap
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11 - 15 of 151 reviews
Reviewed 10 August 2017 via mobile

While it appears that there have been some updates. The toilet in our room was permanently stained with urine around the base. Our pull out sofa has old sheets with the persons DNA (hair) to prove it. It was discolored. The headboard had someone greasy...More

Thank Tonia C
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 21 September 2017

Thank you for your review of your stay with us last month. I sincerely apologize for the housekeeping concerns you shared and ensure you that your comments have been reviewed with our entire housekeeping team to ensure they are paying close attention these areas. We...More

Reviewed 4 August 2017 via mobile

I was here for a business meeting held in Short Pump Va. I stayed in one of the suites and my room was clean and spacious. Conveniently located to I-64 with many restaurants to choose from close by. Served my needs.More

Thank dalt61
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

Thank you for taking time to review your recent stay with us. I am pleased to hear that you found your accomidations to be clean and spacious. The Innsbrook/ Short Pump area is a great area for dining and shopping. We hope to have you...More

Reviewed 16 July 2017

1. our room reeked of cigarette smoke. 2. our room was at the end of the hall and people would sneak down past our room to smoke instead of going outside. The smoke would be sucked into our room through the 1 1/2" space around...More

Thank jthamp2n
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

I am sorry for the delay in the response to your stay from July. An effort was made to ensure no one was smoking in the stairwell, with increased walks by our desk staff. I apologize for the issue with the toilet and not having...More

Reviewed 17 June 2017

Lacrosse Tournament is a stay to play...Staff were friendly but, room could have been cleaner. Food underneath foot rests in room. Bathroom has mold and pieces of shower/wall coming off. Refrigerator drawer has mold in it. Main door to the room is hard to open...More

Thank Laurie N
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

Thank you for taking time to review your stay. I am sorry for the delay in the response to your review. Thank you for the compliments on our friendly staff. I will surly pass that along. Our maintenance team has repaired the items you discussed....More

Reviewed 9 May 2017

Requested an early check in which was granted, but front desk was extremely rude. Room was dirty and smelled, front door was chipped up and bed springs cut into your back and bed had bad dip in middle. Room was not cleaned after 1st night...More

Thank Lori M
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 22 September 2017

Thank you for taking time to review your stay with us. I apologize for the delay in this response. I am sorry for the unprofessional manner of the desk staff. I can assure you that this is not the level of service we strive to...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$ 97 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 97 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (16)
Room & Suite (27)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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Room Tips
"Ask for room on a floor with functioning ice and vending machines."
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"Fourth floor gets you away from any street noise."
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"Need Internet - Don't stay here."
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"Don't even check in to this place. Avoid it like the plague."
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