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    Homewood Suites by Hilton Richmond-West End

    4100 Innslake Dr, Glen Allen, VA 23060-3344
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    1/10/2017 2/10/2017
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    US$ 135US$ 166
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    Traveller (60)
    Room & Suite (27)
    Dining (5)
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    Overview
    • Excellent44%
    • Very good27%
    • Average13%
    • Poor8%
    • Terrible8%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Kitchenette
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    3.0 Star Hotel
    All hotel details
    Offers from Homewood Suites by Hilton Richmond-West End
    Special Offer: Double Points,Every Stay
    Hotel deals
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    Hampton Inn Richmond-West
    729 reviews
    #1 of 23 hotels in Glen Allen
     
    Hilton Garden Inn Richmond Innsbrook
    657 reviews
    #4 of 23 hotels in Glen Allen
     
    Richmond Marriott Short Pump
    173 reviews
    #6 of 23 hotels in Glen Allen
     
    Comfort Suites Innsbrook
    145 reviews
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (574)
    There are newer reviews for Homewood Suites by Hilton Richmond-West End
    See the most recent reviews
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    11 - 15 of 573 reviews

    Reviewed 3 weeks ago via mobile

    30 minutes after checking into room 229. I saw roaches running across the sink. I killed one and about 10 ants and took them to the Hotel Manager. Said she was sorry and moved me to another room. Going to be a long night thinking...More

    Thank Roy L
    Response from Edward M, General Manager at Homewood Suites by Hilton Richmond-West EndResponded 2 weeks ago

    I am so very sorry to hear that you had such an atypical experience with us at the Homewood Suites by Hilton Richmond West End. Please know that this is not the experience we strive for, and we would like to thank you for bringing...More

    Reviewed 3 weeks ago

    We have stayed here a number of times and have always been extremely satisfied. We are extremely pleased that the hotel has been renovated and is better than ever. It is an incredible value for the price. Erceli works in the dining room and has...More

    Review collected in partnership with Homewood Suites by Hilton
    Thank I9299NTmichaelo
    Response from Edward M, General Manager at Homewood Suites by Hilton Richmond-West EndResponded 2 weeks ago

    Thank you so much for taking the time to review your stay with us at the Homewood Suites by Hilton and for your very kind description of Ercell. You are correct that she is a very valuable employee of our hotel and we are so...More

    Reviewed 4 weeks ago

    The bathroom toilet is the size of a child's toilet in a daycare center or preschool. The toilet paper roll had dried gook on it. I complained and nothing was done. They said they were overbooked and no other rooms were available. No 100% satisfaction...More

    Review collected in partnership with Homewood Suites by Hilton
    Thank mfernandezMiami_FL
    Response from Edward M, General Manager at Homewood Suites by Hilton Richmond-West EndResponded 3 weeks ago

    I'm so very sorry that you had such a negative experience with your stay with us and I would like to thank you for reaching out to myself and our Front Desk Manager. I am happy we were able to honor our 100% guaranatee with...More

    Reviewed 4 weeks ago

    Bad HVAC failed to remove moisture from air, leaving eveything damp and smelling musty. Also failed to keep temp as set, leaving us sweating and unable to sleep. Great shower and wonderful breakfast staff helped to overcome the lack of sleep, but we will not...More

    Review collected in partnership with Homewood Suites by Hilton
    Thank josephlT4412NP
    Response from Edward M, General Manager at Homewood Suites by Hilton Richmond-West EndResponded 4 weeks ago

    I am so sorry to hear that you had such trouble with your HVAC unit during your stay with us. Because each room has its own external HVAC unit, I am very surprised to hear that you had this challenge, and please know that this...More

    Reviewed 4 weeks ago via mobile

    The first thing I noticed is a sign next to the check-in desk saying that it was independently owned and operated. Not that this makes any huge difference, but I like to know. The hotel is located in a business park area but is only...More

    Thank JayCruises
    Response from Edward M, General Manager at Homewood Suites by Hilton Richmond-West EndResponded 4 weeks ago

    I'm so sorry to hear that you had a mediocre experience at the Homewood Suites by Hilton Richmond West. The leak actually resulted from a line on the roof but I am happy to report that it was immediately repaired and that the water was...More

    Hampton Inn Richmond-West
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    Comfort Suites Innsbrook
    145 reviews
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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Dry Cleaning
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$ 113 - US$ 192 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Romantic Hotel in Glen Allen
    • #5 Business Hotel in Glen Allen
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 123
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Hilton Hotels Direct, Expedia, Booking.com, Hotels.com, Priceline, Orbitz, Cancelon, TripOnline SA, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your Homewood Suites by Hilton Richmond-West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Glen Allen
    • Also Known As
    • Homewood Suites By Hilton Richmond-West End Hotel Glen Allen ,
    • Glen Allen Hilton ,
    • Glen Allen Homewood Suites ,
    • Homewood Suites Glen Allen ,
    • Homewood Glen Allen ,
    • Hilton Glen Allen
    Add Photo Photos
    Traveller (60)
    Room & Suite (27)
    Dining (5)
    Hotel & Grounds (47)
    Bathroom (4)
    Business Centre & Event Rooms (2)
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    Ask a question
    Questions & Answers
    danut15
    9 November 2015|
    AnswerShow all 7 answers
    Response from Michael C | Property representative |
    hello! Thanks so much for your inquiry! Our windows are permanently shut for safety reasons. The safety of our guests is always a top priority for us, which is why this remains our window policy. But the rooms are... More
    0
    Votes
    sleuthslayer
    1 November 2014|
    AnswerShow all 4 answers
    Response from Michael C | Property representative |
    Hello! Thank you for asking about our wireless internet capabilities and amenities! We actually offer complimentary high speed internet access in every suite, along with complimentary hard-wire internet access if needed... More
    0
    Votes
    Room Tips
    "If you must stay here, ask for a room on the top floor to eliminate noise from upstairs neighbors"
    Read review
    "Nice location near west end with shops, mall, movie theatre etc."
    Read review
    "Ask for a renovated room."
    Read review
    "another Hotel"
    Read review
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