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Fairfield Inn Richmond Chester

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Traveller (49)
Room & Suite (22)
Dining (14)
Overview
  • Excellent42%
  • Very good32%
  • Average14%
  • Poor8%
  • Terrible4%
Travellers talk about
“front desk”(51 reviews)
“cracker barrel”(19 reviews)
“room was clean”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
All hotel details
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Special Offer: Member Rates
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (307)
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Traveller rating
124
97
43
25
15
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124
97
43
25
15
Show reviews that mention
All reviewsfront deskcracker barrelroom was cleanwafflesparking lotgreat customer serviceoff the highwaymarriott pointscheck in was easyconvenient locationgas stationvery nice hotelthe breakfast areafresh fruiteasy accesscomplimentary breakfastwould stay again
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11 - 15 of 304 reviews
Reviewed 5 November 2017

I stayed at this property for two nights in mid-October on business. As always, let's go pros and cons: PROS 1. The property is conveniently located directly off of I-95. If you're coming from the north on I-95 South, the hotel is 15 seconds from...More

Thank TDG65
Response from Andrew M, General Manager at Fairfield Inn Richmond ChesterResponded 6 November 2017

many thanks for your positive feedback and constructive feedback, it allows us where we can to correct areas that need improvement

Reviewed 23 October 2017 via mobile

I recently reserved rooms at this hotel for my Niece's wedding and I was very happy and pleased with both the accommodations and the quality of service especially the service and Care shown to me and my guests by your front desk attendent, Tauri Brown....More

Thank Trikesha N
Response from Andrew M, General Manager at Fairfield Inn Richmond ChesterResponded 25 October 2017

Many thanks for your kind comments about our super star Tauri Brown - we love her at the front desk - I am so glad she was able to make your special weekend great

Reviewed 17 October 2017 via mobile

Check-in was easy, our room was clean. The beds were hard, but okay for a night. There was craziness going on with other guests, and we were told it was due to homecoming. The manager did come up and addressed the issue, and it calmed...More

Thank Dottie F
Response from Andrew M, General Manager at Fairfield Inn Richmond ChesterResponded 18 October 2017

Thank you for the feedback - it allows us to know where we have been successful and the areas that we need to improve in

Reviewed 16 October 2017

We checked in to the hotel rather expediently and went up to our room and found that the bathroom mirror was pretty dirty and had only been cleaned at the bottom part of the mirror. It had lots of toothpaste splashes all over so it...More

Thank Livoniagal
Response from Andrew M, General Manager at Fairfield Inn Richmond ChesterResponded 18 October 2017

I do apologize for the problems that you encountered during your recent visit to our hotel - we take great pride in providing a clean room and obviously did not meet your expectations. Once again please accept my apologies

Reviewed 25 September 2017 via mobile

The staff was great, the bed comfortable and the breakfast well above normal. The location is also good. Only problem was the AC unit in room 426. It was noisy enough to not be able to hear the TV and would wake me up when...More

Thank retiree2
Response from Andrew M, General Manager at Fairfield Inn Richmond ChesterResponded 3 October 2017

many thanks for the feedback - I do apologize for the noisy a/c unit we will have it checked out immediately.

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Best Value Properties in Chester, VA
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 95 - US$ 156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Chester
#6 Family Hotel in Chester
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 95 - US$ 156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Chester
#6 Family Hotel in Chester
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (49)
Room & Suite (22)
Dining (14)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Eric L
8 December 2016|
AnswerShow all 3 answers
Response from | Reviewed this property |
35 wash.
1
Vote
acc7302
15 November 2016|
AnswerShow all 4 answers
Response from John F | Reviewed this property |
sorry I can't help you on that one. Do not have any pets anymore.
0
Votes
Flounder55
14 January 2015|
Answer
Response from Andrew M | Property representative |
We offer more than the Marriott required bandwidth and if you want to stream at higher bandwidth it is an option offered at a minimum charge
0
Votes
Room Tips
"Ice machines on 1st and 3rd floors, only."
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"Ask for a room on the 4th/top floor"
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"I was in room 310 - had a front view of parking lot and part of Cracker Barrel and Denny's. Room was..."
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"Guests with pets stay on the first floor."
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