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Holiday Inn Express Chesapeake

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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Centrally located to Norfolk and Virginia Beach, the Holiday Inn Express Chesapeake-Norfolk sits in the heart of the region's restaurant and shopping district. The property serves as a hub for Government and Corporate travel stemming from the Naval Station Norfolk, Norfolk Naval Shipyard, Naval Station Oceana, USCG Finance Center and Exchange, Dollar Tree Stores Headquarters, Anthem Health Insura
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Wheelchair Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Heated pool
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Hot Tub
Multilingual Staff
Indoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Microwave
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Family
Safe
HOTEL CLASS
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Special Offer:Annual Sale
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Reviews & more
133Reviews
55Photos
0Q+A
28Room tips
Traveller rating
  • 47
  • 25
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Time of year
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Show reviews that mention
We had originally booked for 3 nights but switched to 1 day only after seeing how dirty it was. Our shower was blacked on the floor area. There was mold around the caulking. Something stick to the wall of the shower stall. I went to dry my face off after washing in the sink and m
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Chesapeake
Responded 6 Nov 2018
Hello Paradise363807, Thank you for staying with us and for taking the time to share your experience. It is very unfortunate that the condition of the room, bathroom and the level of service you received negatively affected your overall satisfaction. I am very sorry for we failed to make your stay more comfortable and worthwhile. We take comments such as these seriously and would like to follow up with you, however, we can't send a private message to you here on TripAdvisor. Should you need further assistance, please contact us at the hotel directly. I look forward to hearing back from you very soon. Best Regards, John O Case Manager IHGService
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I stay at holiday inn because of the loyalty program but I’m beginning to second guess this as these hotels are shabbier & shabbier.

Desk wobbles like it’s 20 years old, desk chair doesn’t adjust and carpets not vacuumed very well as there was change under the desk chair.

Poi
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Chesapeake
Responded 30 Oct 2018
Hi Ken & Jules F, Thank you for your review and for staying with us. We strive to provide our guests with a comfortable and friendly accommodations and can see that we have fallen short of this. I am sorry your recent stay with us was not as pleasant as it should have been due to the conditions you experienced. Your comments have been shared with our management to ensure our guests' needs and expectations are met in the future. This may not be your greatest stay with us, but thanks for sharing your concerns. We value your input and would love a chance to make your stay as best as it can be. Sincerely, Connie D Case Manager IHGService
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I could not be happier with this Holiday Inn. Nate is very pleasant, professional, and knowledgeable. He checks me in and out quick, and calls me by name.
Susan
Susan gets me going in the morning with he pleasant personality, good breakfast, and much needed coffee.
Thanks t
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When we checked in, the person at the desk was friendly. She gave us a room on the second floor and we took our belongings up to the room to settle in for a much-needed rest. We had leftovers that we planned to have for dinner and were hoping to just reheat them and relax. The mi
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Chesapeake
Responded 22 Sep 2018
Hello barbaradetz, I hope you’re doing well today! My name is Dianne. Thank you for writing a review about your stay at the Holiday Inn Express Chesapeake, VA. I appreciate you bringing your concern to our attention and I am sorry to learn about your experience with the absence of hot water and the cleanliness of the microwave and bathtub during your stay. I have documented your comments under reference number 10449279251, and I am investigating the situation. However, before I can continue, I need some additional information. Please send an email to IHGService@ihg.com. Please include: - The name the reservation was under as well as confirmation number, if possible. - The dates of your stay. - What action has the hotel management taken to resolve your concerns? - Your IHG Rewards Club number (If applicable) - Your contact information including your name, phone number, email and mailing address. - Your TripAdvisor username. Once again, thank you for taking the time to write your review and for choosing to stay with us. I look forward to hearing from you and being of further assistance. Regards, Dianne Liu eMedia Coordinator IHGService Reference # 10449279251
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+3
I normally do not complain about hotels but this past stay wasn’t a good one.
1. We arrived late to our hotel room and the floor wasn’t clean. :( There was food on the floor in two different spots and just trash in corners of the room.
2. The smell of the room was a little off
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Chesapeake
Responded 16 Sep 2018
Hi Mila347, Thank you for staying with us and providing a review regarding your experience. We strive to always give that little bit extra service and our team will certainly be pleased to hear about your honest feedback. I am sorry about the issues you had with the cleanliness of our rooms and bathroom facility . We always make sure we provide a pristine room for all of our guests, and forgive us for the less than unblemished experience. Please be assured that I have taken good note of your feedback and this will be shared with the Housekeeping department for review. Your comments have been documented in our corporate office which will be used for hotel evaluation. Again, thank you for making us aware. I hope we will have another chance to welcome you at our hotel for your next trip. Regards, Zel N. Case Manager IHGService
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Photo provided by managementHoliday Inn Express Chesapeake
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"go somewhere else"
"if you want awesome quality of service, please look into their sister hotels."
"Don't stay in room 216."
"bring more money than we had, reminded checkout was 11 sharp, we were not good enough for holiday inns"
"Although this hotel is lose to the Interstate, it is very quiet and no road noise can heard in the rooms."
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PRICE RANGE
US$ 72 - US$ 108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express chesapeake hotel chesapeakechesapeake holiday inn
LOCATION
United StatesVirginiaChesapeake
NUMBER OF ROOMS
101
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