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We had a nice, clean queen room, but there were insufficient wall plugs. TV had about 30 channels, but none were in full HD. The desk clerk was very friendly and quickly brought plates, silverware, etc to our room. WiFi signal was weak.More
Thank James S
Response from 00esa, Manager at Extended Stay America - Chesapeake - Crossways Blvd.Responded 1 week ago
James, thank you for being our guest. Although you were pleased with your well-appointed room, we are sorry we missed meeting some of your expectations. Our service provider has been made aware of the problem, and we are working to ensure we have the proper...More
Room was clean, Housekeeping staff was polite, Service is very professional and cared for all my needs. The manager Courtney was very considerate on pleasing the guest. Ms.Sally, Cynthia and Emmanuel the hotel staff went above and beyond to make sure my stay was safe...More
Thank Delicia W
Response from 00esa, Manager at Extended Stay America - Chesapeake - Crossways Blvd.Responded 3 weeks ago
Delicia, thank you for choosing Extended Stay America. We are glad to know you were impressed with the great service delivered by our associates and that you had a nice stay with us. We appreciate your business and look forward to your return visit.
I had a great time staying there had to staying there. The staff was polite willing to help. The room was clean and at the price it's been quite a enjoyable stay. Will be staying here everytime I come to this area to stay the...More
Thank Patrick B
Response from 00esa, Manager at Extended Stay America - Chesapeake - Crossways Blvd.Responded 9 August 2018
Patrick, thank you for choosing Extended Stay America. We are delighted to know you were impressed with the excellent service delivered by our courteous associates and that you loved your well-appointed room. We appreciate your business and cannot wait for your next visit.
We stayed two nights at this hotel. The room was average on cleanliness and a little smaller than I would have liked. However the location is great. There are several restaurants within walking distance, a movie theater and mall less than five minute drive down...More
Response from 00esa, Manager at Extended Stay America - Chesapeake - Crossways Blvd.Responded 27 July 2018
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time...More
I’m not a hotel snob by any means but for close to a hundred bucks a night I expect better. The room was comparable to a red roof inn. The journey started at the Newport News location. I selected this local because I had business...More
Response from 00esa, Manager at Extended Stay America - Chesapeake - Crossways Blvd.Responded 23 July 2018
Please accept my sincere apology for the difficulties you encountered in your room and with our hotel policy. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every...More