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This was an ok place to stay. Our room was spacious with a desk and chair but no microwave or refrigerator which we would have appreciated. We are platinum members and are usually greeted warmly. John, breakfast associate made it special by replenishing all the...More
On arrival, greeted by helpful and friendly staff - this was our experience throughout our 2 night stay. The hotel is out of downtown Burlington, but there is a decent enough restaurant right next door to it (the Lake View House Restaurant) which also serves...More
Thank Paula S
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 21 October 2014
Dear Paula S,
Thank you for reviewing your recent stay with us. We appreciate your kind words. I am sorry to hear that you had an issue during your stay. Happy to hear the staff was able to resolve the issue quickly and effectively. Hope...More
Our stay at this property was not the best we have experienced at a HIE. But thanks to the manager we talked to upon leaving he made it a much more positive one. Small issues lead up to and compound otherwise 'small issues'. So after...More
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 19 October 2014
Thank you for reviewing your recent stay with us. I apologize that your experience did not meet your expectations. We are pleased to hear that Nate was able to rectify your issues. Thanks again and we hope to see you on your next...More
If there is one thing that is environmentally friendly but seemed to be in short supply at this property is elbow grease. More attention in general to the basics will do much to bring this hotel up to standard. The layout is odd but they...More
3 Thank EnjoyTravelAlways
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 14 October 2014
Thank you for taking the time to review your stay with us. I apologize that the room cleanliness fell below your expectations. I invite you to contact me at the hotel so we may discuss these recent issues. I look forward to hearing...More
This hotel doesn’t deserve to be called a Holiday Inn Express. The manager who checked me in was super rude! It took her 20 minutes to check me in and told me it was because of a new system update. She kept asking me the...More
Thank Meredith W
Response from StacyGermond, General Manager at Holiday Inn Express Hotel & Suites Burlington SouthResponded 3 October 2014
Dear Meredith W,
I apologize that your recent experience at the Holiday Inn Express South Burlington fell below your expectations. I would love the opportunity to speak with you directly, if you could email your information to me at email@example.com.
I am not certain how long their renovations were going to take. We were there in May of this year and I do not know where they were in the process. I'm sure the hotel personnel would be able to give you a more thorough... More
I am not certain how long their renovations were going to take. We were there in May of this year and I do not know where they were in the process. I'm sure the hotel personnel would be able to give you a more thorough answer. Hope you enjoy your trip, we had a great time!