Overall, our stay at Hilton Garden Inn Burlington Downtown was pleasant. The hotel staff was friendly and tried to make sure my wife and I had a positive experience. Upon arrival at the hotel, the elevator was broken and repaired by check-out next morning. Throughout the night sleeping, we experienced several lights either flashing, ie. smoke detector, or shining bright green, ie. microwave, thermostat. The lake view is obstructed by all of the buildings between the hotel and Lake Champlain, so while it's a lake view, the view also includes all of the buildings between the hotel and the lake. I would call it a partial lake view. Breakfast was delicious, and our server was very friendly and conscientious.
Ms. Moore, Hello. I hope this message finds you and all your team doing well. Although we have not met, I feel that you are familiar because of your team at Hilton Garden Inn Burlington Downtown. Many on your team had appreciative and kind words to share about you as well as a commanding respect for your position. Before my work takes hold of my days and makes the memories of our stay that I attach importance to begin to fade away like every happy dream, I wanted to take a moment to thank you and your team for making our first visit to Vermont the week of 2021 August 23rd a most enjoyable and memorable one. Everyone’s attention to detail, professional conduct, helpfulness, heartfelt hospitality, and on the whole happy nature made us feel very welcomed and at home in our new surroundings. I am sure that in a very short time your team will make your property known to the finest of Burlington and its visitors as the place to be to enjoy life. I must finish this here but would ask that you share this with all your team at your next gathering to let them know our deepest thanks. During these difficult times we can all use a kind word. My family and especially myself miss Vermont not just because we were on vacation. You are the reason why we choose the Hilton brand all the time. You uphold the hallmark standard we value as Diamond Members that Conrad Nicholson Hilton strived for when he founded Hilton Hotel and Resorts in 1919 to be today one of the largest hotel brands in the world. Members for over twenty years we have never stayed somewhere so amazing and memorable. Should we be given a moment away from the daily grind and challenges of the regular day I hope to return to Burlington, VT. Until then I would like to hear from anyone via my email to be sure that all are still doing well, in good spirits, and to daydream. To better times, healthier times, happier times. May they return soon to all of us. Kindly, Ed…
Nice hotel in a great location. Pricey considering everything is ala carte except coffee and tea in the lobby. Valet parking worked well. Short walk to Church Street, waterfront and farmers market. I wish they would have cleaned my room during my stay.
The good: staff was friendly and welcoming. Property is located within very easy walking distance of Church Street. Bed was comfortable and shower was roomy and hot. The Other: thin walls, valet parking only or pay on-street. Very pricey; paying for location not above average quality. I’d stay again but not at that rate.
Excellent hotel, it started by Norele exceptional service at the front desk to the spacious well equipped room to the best location right in the center of the town with access to café and restaurants as well as 5 minutes walking to the lake...highly recommended
I really enjoyed my stay here. It’s close to a lot of restaurants and also close to Church Street market place which is a shopping area and has restaurants and bars and Ben And Jerry’s ice cream shop, it’s also close to Lake Champlain and waterfront Park is within walking distance about a block or two away. The staff was friendly and helpful with any questions I had and it’s a great place to stay if you’re with your family or if you’re in town on business. The next time I come to Burlington I plan on staying here again.
On a month-long road trip through the northeast, we stayed in 7 Hilton/Hampton hotels. Truthfully, they all started to blur together after a while, so it was really our interactions with the staff that made a particular hotel stand out for us. We met the nicest person of our travels at this Hilton Garden Inn . . . the wonderful Cameron. We saw them every day of our 4-night stay and we were always greeted with a smile, a hello, and a "Can I help you with anything". I needed quarters for the laundry . . . Cameron got them. We asked about local restaurants . . . Cameron gave us lists and tips. I wish I could say we were special, but we saw Cameron interact with every customer in the same friendly, helpful way. We loved Cameron! The hotel, itself, was well-located, but we did have some noise issues with our room. We had asked for an upper level, but were given a room on the 2nd floor. We had a lot of noise from the room above and heard (very clearly) our next door neighbors "getting frisky" one morning at 2:00 am. We were also directly across from the ice machine so that added to the noise level. Despite this, we enjoyed our stay and would recommend the hotel to anyone visiting the Burlington area.…
We've spent two nights at this hotel, and I've been very pleased with the overall service and level of amenities. Good breakfasts, well-stocked pantry, really pleasant bartender. The hotel is on the newer side, and it has an odd configuration in which the rooms to the elevators are further away from the front door than one would expect. But the facility is well-maintained and well-located in the center of town. I'd stay here again. Note, if you're staying for multiple nights, you need to request housekeeping service each day, per their COVID policy.
I stayed at the Hilton Garden Inn Burlington Downtown 3/11-3/13. I checked in with staff at around 6:30PM and let them know I was going to have a dog with me - they told me there would be a $45 flat fee charge for the stay which I agreed to. My booking was through a third party called HotelTonight. I provided a card for incidentals and deposit at check in. On the first night, tired after a 3 hour drive from Albany I took the dog for a walk and went to bed. On Saturday I had plans to go shopping on Church street and go to the comedy club (which is very close) in the evening. Again, no issues. Spent very little time in the room. Fast forward to check out on Sunday, I was cleaning the room and making sure I got all of my things together and noted some small blood speckles where the corner of the wall meets the floor. I had seen this before at my home a long time ago when my dog had an ear infection. I cleaned it up thinking that's what it was and took a look at my dogs ears and paws - there was no bleeding and they were not irritated. I looked around a little further and found blood on higher up portions of the wall (much higher up, around chest height). I also found speckles of blood on the linens. I pulled the tucked linens off of the foot of the bed and found more blood there. There is no way my dog could have gotten blood in that area, especially because he had no findings of blood on his ears or paws. I told the front desk agent when checking out and showed her the pictures. She said that my pet fee would be refunded and offered an apology. I would have let it go at that, but the next day I noted an additional $377 in fees attached to my account, when I called to follow up about it they said it was for pet damage. Attempted to call operations manager and housekeeping 2x each, left a message for them. No response yet. I'm an honest person and was upfront about my findings, which were absolutely gross and fairly distressing. I am pretty upset about how I was treated.…
The area is great but the hotel is just average. My room was never cleaned even though I asked for it to be cleaned every day. The staff wasn’t always helpful and sometimes not available. The breakfast was terrible but the servers were friendly and helpful.