We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewspancake machinefront deskroom was cleanqueen bedneeded a place to staybiscuits and gravystudent housinggas stationbusiness centera long road tripnice hotelnewer hoteltop floorparking lotwould stay here againdesk staffwell taken care
When we arrived at 5 PM, our reservation package was not prepare which is contrary to Intercontinental policy for upper level travelers. Not only that the room had not be cleaned and we had to wait a 1/2 hour to actually use the room. A...More
Thank Ken R
Response from Diane R, Director of Sales at Holiday Inn Express & Suites Orem-North ProvoResponded 31 October 2017
Thank you for taking the time to write a review of our hotel. I want to say that I am so sorry that your reservation package was not quite ready when you arrived at our hotel. We take pride in always delivering the best for...More
STAY HERE!! Seriously the best hotel I've ever stayed in. Staff was super friendly and helpful. The housekeeping staff does an amazing job. Everything was spotless. Breakfast consisted of eggs, breakfast meats, hot and cold cereals, fruit and breads. The beds were so comfortable I...More
Thank Aubrey A
Response from Diane R, Manager at Holiday Inn Express & Suites Orem-North ProvoResponded 31 October 2017
Thank you so much for taking the time to write a review about our hotel. We are so glad to hear that you enjoyed your stay so much! We are very glad to hear that you enjoyed our beds. We work hard to make sure...More
Would say a typical Holiday Inn Express until we could not move the shower doors to close them. When we called the front desk she said she would put in a maintenance request in the morning. We asked about changing in rooms and it was...More
Response from Diane R, Director of Sales at Holiday Inn Express & Suites Orem-North ProvoResponded 17 October 2017
Thank you for sharing your comments about your recent stay. We sincerely apologize that the shower doors were not closing properly. We take comments such as these very seriously and make every effort to correct the problem. We regret this situation was not addressed immediately...More
Front desk staff were very friendly however although we asked for a room with a view of the mountains we got the car park at the front entrance . We could see and heR everyone coming and going!
This was not a problem until later...More
Response from Diane R, Director of Sales at Holiday Inn Express & Suites Orem-North ProvoResponded 9 October 2017
Thank you for recognizing the friendliness of the front desk staff and our attention to problem solving. We make every effort to accommodate all of our guests' requests. With regard to the view, the closer mountain range is the Wasatch, which is directly east of...More
This place is awesome! We actually left our other hotel and checked into this one. The breakfast is awesome and they even have high chairs! The rooms are so clean and the staff is very friendly.I highly recommend this place! We will be staying here...More
Thank Amber W
Management response:Responded 25 September 2017
Thank you for your comments regarding the cleanliness of our hotel and the quality of our breakfast. We appreciate your recommendation and loyalty to our property, and we look forward to serving you on your next stay.