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Extended Stay America - Waco - Woodway

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43 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Start your review of Extended Stay America - Waco - Woodway
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San Jose, California
Reviewed 2 weeks ago via mobile

My partner and I were in Woodway early February and we decided to book Extended Stay America last minute. The first couple of rooms didn't work out for us. Luckily Val & Michelle were there to help us find a suitable room and took care of us. It's rare to find this kind of service these days and we have...

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Helpful?
Thank annaaG9052HQ
Manager_11525, Manager at Extended Stay America - Waco - Woodway, responded to this review

Your feedback is important. Thank your for sharing. I am proud of our staff for being able to assist you so well during your stay. They will be informed on the great job. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Austin, Texas
Reviewed 6 January 2017 via mobile

The first time I stayed here I didn't write a review, but my husband decided to give this place another try. And, we encountered the same issues with roaches. There was a roach when I got in the bed, one crawling on the shower while I was in the shower, also a roach came out of the iron when it...

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Helpful?
1Thank vacay0511
Manager_11525, Manager at Extended Stay America - Waco - Woodway, responded to this review

We appreciate the review of your recent stay. I want to sincerely apologize for the condition of your stay. I have contacted our national vendor and rolled up to an inspection of the entire property. We value your feedback as this helps to ensure you have the very best experience possible when staying extended stay. We hope that you will...

Birmingham
Reviewed 29 October 2016

The hotel was very nice. It is in a great location. Customer service was always very helpful and respectful. The place is clean, beds are comfy, and the room attendants was always on point. I stayed here for about 30 days. I would defiantly come back.

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Helpful?
Thank Quanda B
Manager_11525, Manager at Extended Stay America - Waco - Woodway, responded to this review

Thank you for taking the time out to share your experience. Reading about how well our customer service, location, and hotel was during your stay is satisfying. I will be sure to inform our staff what an excellent job they are doing. Once more, thank you for posting your review. We look forward to having you visit with us again...

Reviewed 16 September 2016 via mobile

Our stay at the Extended Stay Woodway Waco has been wonderful! The staff has been absolutely amazing! Very helpful and always smiling. Very clean and comfortable. Nice grab n go breakfast in the morning and kitchenettes in room with full size fridge. Convenient location to hwy 6 and 35. Would definitely recommend this place to anyone visiting Waco. Couples, families...

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Helpful?
Thank Stephanie B
Manager_11525, Manager at Extended Stay America - Waco - Woodway, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. I'm so pleased that you found our welcoming staff exceptional. It is also good to know you valued our accommodations, amenities, and convenient location near the highway. Thank you again for your kind words. The staff and I would love to...

Austin, Texas
Reviewed 7 September 2016 via mobile

I was hesitant to stay here after reading how dirty the carpet was, even brought slippers with me, just in case there was an issue. To my surprise the room as very clean and so was the carpet. The room is dated and could use a makeover which really wasn't an issue. Also, the free Wi-Fi was very slow. Still,...

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Helpful?
2Thank vacay0511
Manager_11525, Manager at Extended Stay America - Waco - Woodway, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. I'm glad to see our cleanliness and service beat your expectations and that you would recommend us to others. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Marlow
Reviewed 5 September 2016

This was like a home away from home. Our check in clerk on night of 9/2/16 was absolutely PERFECT! They gave me a late checkout with no problems and were GREAT at making my experience an AWESOME 1! The only thing I would suggest to the hotel is to drop tge charges for the higher speed internet. The cost is...

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1Thank Jarod S
Manager_11525, Manager at Extended Stay America - Waco - Woodway, responded to this review

The team and I appreciate your kind remarks. I am proud of our team for accommodating you so well during a late night check in and for being able to perform a late check out with no issues. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Dallas, Texas
Reviewed 27 July 2016 via mobile

I lucked up on this hotel at $52 for one night. It had a kitchenette. Easy access to highway. Not far from stores so you can cook in your room. The downside is that the carpeting needs to be updated, you need to check out dishes, there was no dish liquid or paper towels provided. The bed was okay, not...

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Helpful?
1Thank Amanda P
Manager_11525, Manager at Extended Stay America - Waco - Woodway, responded to this review

Thank you for the recent review of your stay. I'm glad the fully equipped kitchen was a plus for you and that our location was accessible to the highway. It was our pleasure to get you check in before 3pm as well. My apologies for the outdated carpet , and no paper towels provided, however dish liquid can be obtained...

Reviewed 26 July 2016

I was traveling and needed a room. Hotwire.com got me a great deal ($51 including tax). Located close to highway, around corner from HEB and WALMART and ALDI Carpet needs a deep cleaning or to be removed and replaced. I was able to check in before 3PM which was great. Great room for getting some rest. FounD a good deal,...

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Helpful?
1Thank Yunieke1980
Manager_11525, Manager at Extended Stay America - Waco - Woodway, responded to this review

We appreciate the review of your stay. I'm happy to read that you enjoyed our location during your visit. I am pleased that you were allowed early check-in and that you had a good rest at a reasonable price. We strive to make sure you have the very best experience possible when staying with us. I apologize for the carpet...

Cookeville
Reviewed 12 July 2016

This hotel needs a complete overhaul. It is not very welcoming. The room was in need of several repairs and paint. Cost was excessive. Would not recommend it. Other hotels in the area and wished we had stayed at one of them.

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Thank masuperior
Manager_11525, Manager at Extended Stay America - Waco - Woodway, responded to this review

Thank you for your feedback regarding your recent stay at out hotel. I apologize that our rooms were not to your liking and I want you to know that we will be renovating our hotel interior at the beginning of next year. Again, I apologize that our hotel was not to your standards. We would love to have another chance...

Dallas, TX
Reviewed 29 May 2016 via mobile

We checked in for a two-night stay, but after being assigned a handicap room that was not requested, we asked to see another room. Both were non-smoking but the entire place smells of cigarettes and a few of the people were acting very odd. The beds were rumpled, the fridge was scratched up with black marks on the door, the...

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1Thank gregiker
Manager_11525, General Manager at Extended Stay America - Waco - Woodway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not have a comfortable stay. To uphold our company's high standards, I will make sure we are thoroughly inspecting our rooms prior to guest arrivals as well as frequently walking our property to ensure your experience is not...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Waco - Woodway

Address: 5903 Woodway Drive, Woodway, TX 76712
Region: United States > Texas > Woodway
Price Range: ₹ 4,212 - ₹ 7,087 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Waco - Woodway 2.5*
Number of rooms: 20
Reservation Options:
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Questions & Answers

Questions? Get answers from Extended Stay America - Waco - Woodway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Also offer a elevator so no toteing luggage.”
 of 5 bubbles jarods182, 4 Sep 2016 | Read review
“Always select higher floor towards end of hall if you want it to be quiet.”
 of 5 bubbles Yunieke1980, 25 Jul 2016 | Read review
“Go to another hotel.”
 of 5 bubbles masuperior, 12 Jul 2016 | Read review
“Free wifi/internet but it encourages you to upgrade to higher speed for a fee.”
 of 5 bubbles 931gingerr, 29 Apr 2016 | Read review
“Have a copy of your booking with price and everything printed out or they will rob you.”
 of 5 bubbles martind523, 7 Dec 2015 | Read review
5 of 5