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Comfort Suites at So. Broadway Mall

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#16 of 38 Hotels in Tyler
Certificate of Excellence
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Comfort Suites at So. Broadway Mall
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125 Reviews from our TripAdvisor Community

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Showing 125: English reviews
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Reviewed 6 days ago NEWvia mobile

Room was very impressive and quiet despite how many kids and families were here. We were even near the elevator and couldn't here it. Really great place to stay and great location for everything (shopping, eating, and entertainment).

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Helpful?
Thank Ashley D
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

It is very rewarding to know that your time with us was exceptional. We so appreciate you giving us your feedback and sharing with other travelers your experience during your recent stay. I am ecstatic to know your accommodations were satisfying and the location fit your travel needs. We look forward to your future travels to Tyler. Hope to see...

DALLAS
HOTEL’S FAVOURITE REVIEW
Reviewed 31 October 2016

Our tandem bicycle club from Dallas rode to Tyler and spent the night here, and then rode back the next day. LaKeidra, the manger, was so helpful in our group reservation. And we were surprised when we got there that she had arranged for all of our bicycles to be stored in a conference room and we were able to...

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Helpful?
1Thank MELINDA M
About Hotel's Favourite Review
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear MELINDA M, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. It means a...

Houston, Texas
Reviewed 4 weeks ago via mobile

This property is extremely well maintained. I thought it was a new facility but found out at checkout that it was recently renovated and the building was about 13 years old. I've stayed in other hotels that you could tell were old and had been renovated. Our room was clean and comfortable and equipped with a small fridge and microwave....

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Helpful?
Thank sjn53
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

We are delighted to hear that your recent stay with us was so positive and enjoyable. We appreciate and value all our guest and it is very rewarding to hear that it was noticed. I thank you for taking the time to share your lodging experience with other travelers and all our staff looks forward to your next return!

Shreveport
Reviewed 4 weeks ago

My family and I really enjoyed our weekend stay. The hotel is easy to get to. The staff was friendly and courteous. Our room was nice and roomy, although the bed was just a tad too hard. Enjoyed the pool area. The hotel is in a very convenient location. We would definitely stay here again.

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Helpful?
Thank TeeTee0203
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

We are thrilled to hear your recent visit with us was enjoyable. Our staff will be ecstatic to hear their efforts in making your stay a success has been noted and that you were fully satisfied with your accommodations. We value you as our guest and we appreciate your suggestions on how we can make your next visit even better...

Reviewed 4 weeks ago via mobile

Comfort Suites in Tyler was beyond what I could have expected it was excellent Hotel for my needs! Especially for being handicapped everything I needed was accessible and more! They're hot continental breakfast was wonderful I love how they switched things that each day so you didn't have to have the same things. The rooms were beautiful and very clean!...

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Helpful?
Thank Billie W
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

It is so rewarding to hear that your recent stay with us was exceptional. We are delighted to know that our handicap accessible rooms fit your needs perfectly and that you felt 100 percent comfortable in accessing all the amenities of our hotel without issue. We value you as a guest and and we appreciate you choosing us to book...

Reviewed 13 February 2017

We've stayed at Comfort Suites several times but tried the new Residence Inn during our last visit to Tyler. While Residence Inn was good, we prefer Comfort Suites. Front desk staff is always friendly and helpful. The hotel is in a great location for shopping, near Loop 323. And the hotel is always quiet. Rooms are large and have been...

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Helpful?
Thank tomtex451
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank so much for taking the time to review our property. We appreciate and value you as a guest and thrilled to know you have chosen to return back to Comfort Suites for your lodging needs. I will definitely share your kind review with all our staff. They will be delighted to hear they have succeeded in making another guest...

Tyler, Texas
Reviewed 15 January 2017

We were very impressed with the professional way that the General Manager responded to a billing error at the location. He took the time to research and satisfy a question in a very professional manner. His name was Bob Patel and he is a credit to the organization. We plan to have our family stay at that location again.

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Helpful?
Thank dbhyland2017
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you so much for giving us your feedback. We are very pleased that our General Manager was able to resolve your billing error. You are always a pleasure to deal with and I wanted you to know how much we all appreciate your loyalty with our hotel and with the staff. We look forward to your families next return!

Hutchinson, Kansas
Reviewed 26 December 2016

When I booked this room I expected appropriate, clean, okay, and affordable. When we checked in the outside and the lobby were clean and nice and the staff was friendly. They told us the hotel had recently been updated. But the real surprise was when we got to the room. Very nice large, clean room with a sitting area with...

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Helpful?
Thank mnortonhudson
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

We are so pleased to hear that your stay with us was exceptional! It is always nice to get such positive feedback and we thank you for sharing that with others who are thinking about their lodging needs in their future trips to Tyler. We look forward to your next visit. Sincerely, Kc Moffitt

Reviewed 30 November 2016 via mobile

The hotel is newly renovated and it really shows. The room was very cozy and comfortable. The bed was a dream. Very nice for the money. The staff was very friendly and courteous. Located at the back door of the Broadway Mall with restaurants within walking distance.

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Helpful?
Thank Belinda T
Management response:

Thank you for your kind review. We appreciate you. The entire staff looks forward to your next return.

waco, texas
Reviewed 17 October 2016

I enjoy staying here when I am in Tyler because it is "off the beaten path" but still very convenient to everywhere I need to go while in Tyler. Restaurants, shopping, athletic venues and hospitals are all nearby. My room was very comfortable, clean and quiet. Breakfast was complimentary and delicious.

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Helpful?
Thank 4familytravelers66
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear 4familytravelers66, Thank you so much for this lovely review you have of our hotel. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We are also happy to hear that you found the location to be so...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Suites at So. Broadway Mall

Address: 303 E Rieck Rd, Tyler, TX 75703-3880
Region: United States > Texas > Tyler
Price Range: ₹ 5,294 - ₹ 7,908 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites at So. Broadway Mall 2*
Number of rooms: 65
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Also Known As:
Comfort Suites At So. Broadway Mall Hotel Tyler
Comfort Suites Tyler
Tyler Comfort Suites
Hotel Style:
#8 Family Hotel in Tyler
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Questions & Answers

Questions? Get answers from Comfort Suites at So. Broadway Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for third floor. No one above you.”
 of 5 bubbles tomtex451, 12 Feb 2017 | Read review
“Stay on the 3rd floor, so you don't hear people walking above you.”
 of 5 bubbles thollandam, 3 Aug 2016 | Read review
“The beds are very nice and comfortable!!”
 of 5 bubbles DaleW6, 31 Jul 2016 | Read review
“Room was great size with sofa and chair area. I was on top floor and experienced no problems.”
 of 5 bubbles amybetha2016, 15 Jan 2016 | Read review
“We stayed on the second floor which seemed to have less night time traffic and noise than the first floor.”
 of 5 bubbles Bluecorduroys, 13 Jan 2016 | Read review
5 of 5