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Extended Stay America - Houston - Sugar Land

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Extended Stay America - Houston - Sugar Land
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98 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Sugar Land
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Showing 98: English reviews
Missouri City, Texas, United States
Reviewed 21 June 2013

The staff at check in was very accommodating to us because very they where all out of rooms so he was trying to get us a room for us. We ended up in a room someone didn't want because of the smell of smoke. Well we took the room and cleaned it up our self. One of the ranges didn't...

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Helpful?
1Thank Elke B
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Elke - Thank you for providing us with details about your stay. The condition of your room that you described is unacceptable, and I sincerely apologize for your experience. To make sure this does not happen again I have retrained the staff on how to provide the perfect "detail" cleaning as well as how to properly maintain each of our...

Martinsville, Virginia
Reviewed 18 June 2013

very disappointed! me and my family stayed there 3 wks because his job was close by. Never seen housekeeping. No one but myself cleaned room. If we wanted towels we had to take them down stairs to laundry room and then go to front desk and hope someone was there to give us more clean ones. once a week I...

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Helpful?
1Thank Michelle N
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Michelle - Thank you for taking the time to write a review of your stay. The situations you described regarding both the level of cleanliness in your room and the front desk billing issue are truly regrettable. I am very sorry for your experience. In response, I discussed your comments with the team and we are making sure none of...

Denver, Colorado, United States
Reviewed 15 June 2013

After a long ride from Bush Airport, we arrived at this hotel earlier than check-in. The manager on duty seemed to have a problem with anyone who booked the hotel thru Priceline super saver...... Insisted that there was no early check-in and that we obviously were not looking for quality so Priceline booked us into a third floor smoking studio...

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Helpful?
Thank Archie W
Willow Park, Texas
Reviewed 21 May 2013

I stayed at the hotel over the weekend and couldn't get someone at the front desk to save my life. There is a black man with a shaved head that works over night that was helpful and got me the towels and amenities I needed and Debra did a fantastic job. She provided good customer service, was attentive, and got...

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3Thank terosphere
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your feedback. We appreciate the kind comments about the overnight customer service associate as well as Debra; however ,I apologize that your sister had difficulties exchanging towels at the front desk. As well, I am sorry for the crumpled linen which you found in the sofa bed. As this hotel's manager, I can assure you that I...

Sao Paulo, SP
Reviewed 12 May 2013

Good place to stay, easy to find. You will need a car to get around as it is not walking friendly. Staffs are kind and friendly! I found some small roaches, but you can expect that for such a place! Staffs we helpful and cleaned my room when I asked them to!

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Helpful?
2Thank Bby7
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I appreciate you bringing your experience to our attention. I am so glad that you enjoyed our location and the surrounding areas. As well, it is great to know the staff was so kind and friendly. Still, I apologize for the level of cleanliness in your room. Our housekeeping staff has corrected this issue since you last stayed at our...

Dublin, Ohio, United States
Reviewed 16 April 2013

it is a comfortable location. with pool. we really liked staying there. the front desk service was great. especially Monice who take care of us from the moment we got there till we left. we will be back next year!!

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1Thank Vadimsl
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you so much for posting a review of our property. I am so excited that you found our location comfortable and that the front desk service was great, especially Monique, who took care of you from the moment you arrived to the moment you left. Thank you again for your review. It would be our pleasure for you to...

Los Angeles, California
Reviewed 14 April 2013 via mobile

Where to start... My first morning I was yelled at by a hotel attendant for using "too much creamer"...!!!???? Not kidding she yells at me because "I don't need that much creamer in my coffee"...!!!???? She caught me by surprise I froze and literally stopped using creamer. The following days would go from bad to worse.... My bathroom light bulb...

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Helpful?
2Thank YJMVelas
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to tell us about your experience with us. I apologize for all the issues you encountered during your stay, the fact that a staff member yelled at you because they thought you were using too much creamer is unacceptable, if you can provide me with the name of the staff member that would be...

Denver, Colorado
Reviewed 9 April 2013

We got here on 03/15/2013 and at first they said they did not have. Booking for us and did not have rooms for us. We booked through Priceline and feel this was over rated by Priceline. They finally got us a roomed that smelt like curry and smoke and had dried up spaghetti and spaghetti sauce on the carpet and...

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Helpful?
2Thank Jane U
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to give us feedback about your stay. I apologize for all the issues you encountered during your stay, from your reservation and check in process, to the cleanliness issues with your room. I am sorry that your stay was less than perfect and you were dissatisfied with your stay. Thank you for bringing to...

Houston
Reviewed 26 March 2013

After reading the reviews I really really really wanted to like this place. I still do. But it was just too dirty. Housekeeping needs to do a better job. Pluses are big flat screen, well lit both inside and outside, reasonable prices, new blankets and pillows, plenty of towels (I had 4 sets as a solo traveler), really nice lady...

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Helpful?
2Thank luvtotravel2006
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry that your stay was less than perfect and you were dissatisfied with the room. Thank you for bringing to our attention all the issues you encountered with the room about the cleanliness. We take your comments very seriously and we guarantee you that we...

Midland, Texas
Reviewed 26 March 2013

I stayed here for a week and two days, it was very pleasant and close to movie theater, restaurants, and most important nightlife. The staff was very nice and helpful ( Debra) with directions. I would highly recommend this hotel to anyone staying in Sugar-land TX. PS if you get lucky to meet Debra upfront, tell her Matt said hi!

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Helpful?
Thank Matthew A
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write such an awesome review of your stay. I am glad to hear that your stay was pleasant, that the location was close to movie theatre, restaurant and night life, the staff was very nice and helpful, especially Debra. Thank you for staying with us and for your recommendation of our hotel to...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: ₹ 4,563 - ₹ 6,258 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Sugar Land staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is quiet.”
 of 5 bubbles lasheenar, 23 Oct 2016 | Read review
“Avoid this hotel AT ALL COSTS!”
  • Hair in bed linen
  • Dilapidated Kitchen
  • Bed linen stain
 of 5 bubbles adamrV410OH, 17 Oct 2016 | Read review
“Ask to see the rooms first”
 of 5 bubbles Sorina724, 28 Apr 2016 | Read review
“Get a room away from the freeway”
 of 5 bubbles wgn, 26 Oct 2015 | Read review
“Hotel would not honor our reservation made with the hotel directly. Choose another hotel.”
 of 5 bubbles Sloopy54, 20 Feb 2015 | Read review
5 of 5