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Extended Stay America - Houston - Sugar Land

124 reviews
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Traveller (23)
Room & Suite (27)
Dining (4)
Overview
  • Excellent39%
  • Very good12%
  • Average9%
  • Poor16%
  • Terrible24%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (124)Write a Review
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51 - 55 of 124 reviews
Reviewed 13 August 2014

The staff at extended stay inn are more than professional and, thier like family away from home. The staff creates an air of congeniality, and love. They go above and beyond the call of duty for the customer, they give an extra piece of themselves...More

Thank Charles R
Response from Manager_11525, General Manager at Extended Stay America - Houston - Sugar LandResponded 14 August 2014

The staff and I read your comments about your stay with us. We appreciate the kind comments about the our hotel and the exemplary service you received. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our...More

Reviewed 12 August 2014

I been traveling all around the world, I got this place (far away to name it a hotel or even a motel) first they have only one vending machine in the 3rd floor which was broke; no cups or glases in the room, AC not...More

Thank Mhalneel
Response from Manager_11525, General Manager at Extended Stay America - Houston - Sugar LandResponded 14 August 2014

I appreciate you bringing your experience to our attention. I am disappointed that you had such unpleasant experience during your stay. I am so sorry that your air conditioner was not working properly during your stay, and that you received such poor service from my...More

Reviewed 11 August 2014

I got bed bug bites all over my body from this dump!!! There was garbage left in the Halls and never taken out. Our room was dirty upon arrival cigarette buds on the floor. Room smelt like smoke when we asked for a non smoking...More

2  Thank Dissatisfiiied
Response from Manager_11525, General Manager at Extended Stay America - Houston - Sugar LandResponded 14 August 2014

Thank you for your recent review of your stay . The situation you described regarding the pests and cleanliness issues in your room are truly regrettable. We are very sorry for your experience.To ensure that this does not happen in the future, we have had...More

Reviewed 9 August 2014

Loved my stay at extended stay...great cleanliness and service. Only thing is getting utensils for immediate use! I enjoyed the fitness center and pool very much. I couldn't make this more of a home to me. Thank you Extended Stay!More

Thank EvelynP1994
Response from Manager_11525, General Manager at Extended Stay America - Houston - Sugar LandResponded 14 August 2014

I appreciate you taking the time to write a review of your experience with us. I am pleased to read that your room was clean and you received great service during your stay; however, I do apologize for the utensils not being in the room...More

Reviewed 31 July 2014

everything I needed. close to highway yet secluded from the day to day traffic. no one bothered me. no loud patrons. easy access to parking. breakfast wasn't a copious amount but was satisfactory. will stay again if needed.

Thank pmcrane47
Response from Manager_11525, General Manager at Extended Stay America - Houston - Sugar LandResponded 1 August 2014

Thank you for the feedback about your stay at our hotel. We are glad that you enjoyed your stay and found our location to be quiet. Thank you again for your review. We hope we have the opportunity to see you again in the future.

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Meeting Rooms
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 64 - US$ 81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 64 - US$ 81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (23)
Room & Suite (27)
Dining (4)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Try upstairs rooms."
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"Stay at the hotel next door instead - Spring Hill Suites"
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"close to stairs since elevators were iffy"
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"Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is..."
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