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Extended Stay America Houston - The Woodlands

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Traveller (26)
Room & Suite (22)
Dining (2)
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Overview
  • Excellent17%
  • Very good4%
  • Average11%
  • Poor12%
  • Terrible56%
4 weeks ago
“Stay Somewhere Else”
9 Feb 2018
“Only stay if you want drugs or prostitutes”
Free Wifi
Non-Smoking Rooms
Kitchenette
Multilingual Staff
Wheelchair Access
Self-Serve Laundry
Free Parking
2 Star Hotel
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Offers from Extended Stay America Houston - The Woodlands
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Offers from Extended Stay America Houston - The Woodlands
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (88)
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11 - 15 of 86 reviews
Reviewed 9 February 2018

Lots of Smoking in the Rooms, they seem not to be able to stop it from happening !!! If you are not a smoker I WOULD STAY AWAY from Extended Stay Lots of impurities in the water, very old pipes and equipment if you needMore

Review collected in partnership with this hotel
Thank jimnV6413JB
Response from 00esa, Manager at Extended Stay America Houston - The WoodlandsResponded 10 February 2018

Thanks for taking the time to review our hotel. We apologize that your room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours...More

Reviewed 21 December 2017

Drove out to Houston to see a concert and it was only less then 7 mins away also loved the location because there was plenty of restaurants and a shopping center, gas station near by. Hospitality was great and there was no issues.More

Review collected in partnership with this hotel
Thank garciaannette59
Response from 00esa, Manager at Extended Stay America Houston - The WoodlandsResponded 22 December 2017

Thank you for reviewing your stay at Extended Stay America. We are happy to read we met your expectations for a great stay, and you enjoyed our location conveniently close to all the attractions. It was a pleasure to have you as our guest, and...More

Reviewed 29 October 2017

The room smelled with a bad odor everyday I came in. They sprayed it with fabrese that helped for a minute. The outside grounds were filthy. Young people were in the parking lot letting there pit bull ran back and forth unleashed. The snack and...More

Review collected in partnership with Extended Stay
Thank Norman P
Response from 00esa, Manager at Extended Stay America Houston - The WoodlandsResponded 30 October 2017

Norman, thank you for feedback of your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that...More

Reviewed 19 September 2017

Made reservation for room through Hotels.com and received confirmation number from hotels.com. Room guaranteed with valid Mastercard. Called hotel before actually reaching hotel to get directions and hotel clerk said my reservation was canceled. I gave her confirmation number and then she changed story and...More

Thank rickydandleesajd
Response from 00esa, General Manager at Extended Stay America Houston - The WoodlandsResponded 20 September 2017

Ricky, I apologize for the disappointing stay you had with us. We are terribly sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the front desk team,...More

Reviewed 28 July 2017

The staff is friendly and very helpful. The first room I got was dirty, and had the blankets and towels all over the floor. The next room the dishes were on the floor outside the door. Not sure if they were from the previous guest...More

Review collected in partnership with Extended Stay
Thank Tim C
Response from 00esa, General Manager at Extended Stay America Houston - The WoodlandsResponded 29 July 2017

Tim, we regret not meeting your expectations. Please accept our apologies for the problems you encountered with your first room and for the service issues. Your concerns have already been shared with the respective teams to take corrective actions so that this does not happen...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$ 52 - US$ 82 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 52 - US$ 82 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (26)
Room & Suite (22)
Dining (2)
Questions & Answers
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elbantastico
29 March 2015|
AnswerShow all 2 answers
Response from Edson M | Reviewed this property |
My room did. Good luck.
0
Votes
Room Tips
"Avoid this hotel completely!"
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"Dirty dishes and noise on ground floor"
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"Higher floors have better views"
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"To ensure a good room, get back in your car and go elsewhere."
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