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We booked this hotel on our drive back from Texas. Out of all the hotels, we picked this one because it was a Hilton property and because it had an indoor pool and hot tub. We checked in and wanted to sit in the hot...More
Response from John-HiltonHelp, on behalf of management at Hampton Inn ShermanResponded 6 March 2018
Thank you for your review. We’re sorry we didn’t provide the quality of amenities you expected during your recent stay at our hotel. We apologize that our hot tub was temporarily out of service, and we’re working with our team to ensure the...More
Stopped in while traveling south. Great for a good night sleep. Our room was clean and comfortable. They have a very friendly and amazing staff. They go over and above for their guests. Felt like part of the family.
We needed a place to shower while our water main is turned off, so we used our Hilton Honor points to save money (since the plumbing repair is costing way too much). Room is nice, staff is friendly, and water pressure is good, which was...More
My husband and I both signed onto the free unsecured WiFi. We were both hacked almost immediately. My FB and Messenger were compromised.
A few more things I didn’t like: The water is brown, some water leak? The pool and hot tub have been closed...More
An unplanned stop was a blessing. The young lad on late duty was awesome. She not only checked us in, but took us to our room. We had trouble with our key. She also fixed our remote control. Room was clean and bed was comfortable....More
Response from Lynnette_L | Reviewed this property |
Not sure exactly what you mean, so I may not answer properly, but I'll give it a shot. Of course, when Conrad Hilton started his hotel chain, all his hotels bore his name. Through the years, Hilton Hotels Corporation has... More
Not sure exactly what you mean, so I may not answer properly, but I'll give it a shot. Of course, when Conrad Hilton started his hotel chain, all his hotels bore his name. Through the years, Hilton Hotels Corporation has tried their hand at developing various brands in different segments of the hospitality market, and in recent years, they have bought a few chains to try to get a better position in certain segments. Because those brands already had some loyal customers, in most cases, I think Hilton kept the original name and added "by Hilton" such as "Embassy Suites by Hilton". Hotel brands (or "flags" as they are often called in the hospitality industry) change corporate ownership more often than you might guess. Some have franchises, while others are corporate owned. Both Hampton Inn and Embassy Suites are brands that were started by the parent of Holiday Inns, though I don't know if "Holiday" was ever part of the name of HI or ES. I'm sure there are marketing folks who could sell the benefits of both types of branding. For example, maybe you used to stay at Embassy Suites because you thought Holiday Inns were not reliable, so calling it "Embassy Suites by Holiday Corporation" might have been counterproductive. Conversely, maybe you're more likely to stay at a Hampton Inn because it's part of the Hilton brand and you have higher expectations. I don't know enough about marketing to argue the benefits of how the name is styled. But I was working in the hotel industry back when Holiday Corporation spent ridiculous sums of money to change the "y" at the end of "Holiday" from a straight tail to a curled tail because a marketing expert said the curled tail "y" was friendlier, more inviting. Think of all the branded items that had to be re-done -- signs, stationery, personalized toiletries -- the list was extremely long, and many of the franchise-owners were very unhappy about the change because of what they believed was a LOT of unnecessary expense. But I digress. :) The point is, Calling THIS chain "Hampton Inn by Hilton" reflects the corporate ownership and is probably a decision that was heavily influenced by a team of marketing experts. Does that help answer your question?