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Hampton Inn & Suites Schertz

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316 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Schertz
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Showing 311: English reviews
College Station, United States
Reviewed 30 October 2016

The hotel was under construction but we knew that when we booked. We were able to stay in one of the remodeled rooms and it was very nice and clean. We were there for less than 24 hours as we arrived in the late afternoon and left at 5 the next morning. The staff was extremely friendly and helpful!

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Helpful?
Thank Katherine J
Management response:

Thank you for your review we greatly appreciate the time you took from your schedule to do so. We are very excited to hear that you enjoyed staying in one of our newly remodeled rooms, the new modern look and feel is something that we are extremely happy to offer our guests and to hear that they enjoyed their stay...

Texas
Reviewed 30 October 2016

This Hotel is spotless, the decor is very attractive and inviting. The hotel staff were courteous and helpful, check in was quick and very satisfactory. I would highly reccomend this Hotel, for business or pleasure.

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Helpful?
Thank colleymoore
Management response:

Fantastic! Thank you for taking time out of your schedule to review our hotel, it is always a pleasure to hear back from our guests as your feedback is extremely important to us. Here at the Hampton Inn & Suites in Schertz we aim to ensure that we are meeting and/or exceeding our guests expectations. Hope to see you soon...

Monterrey, Mexico
Reviewed 26 October 2016

As I said on reviews before this hotel keeps surprising me, the best quality of the hotel is the way the staff treats you, In a very respectful and polite way. The location and the comfort is GREAT! My family and I feel like it's a second home for us. See you soon!

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Helpful?
1Thank mariagM7706XD
Management response:

Fantastic to hear from you, here at the Hampton Inn & Suites in Schertz we aim to always ensure that our guests are receiving the best service and product. We greatly appreciate you taking time to review us and look forward to your next visit with us, we are very excited to have you stay in one of our newly...

Port Chester, New York
Reviewed 24 October 2016

I've been staying at this hotel for about 5 years when I come to visit family in San Antonio. It's outside the city, but there is easy access to any attraction. I will admit that (gasp!), I am a smoker, and one of the reasons I stayed here was that they had smoking rooms, but that is no longer true....

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Helpful?
Thank Beverly S
Management response:

First and foremost I want to thank you for your review and the loyalty you have shown us in the last 5 years. As you are correct about the transition from a smoking hotel to non-smoking we are more than happy to perhaps accommodate your stay by offering 1st floor room suite which provides easy access to the smoking sections...

Owasso, OK
Reviewed 21 October 2016

My son's soccer team recently stayed in this hotel. It has recently undergone renovations. It was quiet, clean, and the staff was friendly. The breakfast consisted of hot and cold items. I would stay here again.

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Helpful?
1Thank motherof3OK
Management response:

Great to hear that you had a great positive experience when we hosted your son's soccer team stay. It is always a pleasure to accommodate any and all types of events that bring our guests and their families to our wonderful city of Schertz. We greatly appreciate your feedback as our guests are the ones that help us in the...

Katy, Texas
Reviewed 25 September 2016

Bathroom sink was clogged, TV remote didn't work and the hotel is going through major renovations. Loud banging from construction starting early in the morning. I informed the hotel staff upon my departure of these problems and absolutely no attempt was made to address these concerns.

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Helpful?
Thank Patrick Y
Management response:

First and foremost I want to apologize for the inconvenience you incurred during your stay at our hotel. Here at the Hampton Inn & Suites aim to meet and/or exceed our guests expectations to ensure that they experience a more than amazing visit. I also would like to thank you for your feedback, it is of the utmost importance as...

Phoenixville, United States
Reviewed 12 September 2016

Wonderful place with a wonderful courteous staff who continuously strive to meet the needs of the guests. It has very easy on and off access to Interstate 35. The fitness center is small, but the selection of dumbbells and machines makes it easy to maintain a healthy life style while traveling.

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Helpful?
Thank Robert R
Haslet, Texas
Reviewed 11 September 2016

Large group of us stayed here for Labor Day float trip and the staff was over and beyond exceptional! They were helpful in everyway. They allowed us to use the lobby to play games and bring food in each night. Their hospitality was AWESOME!

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Helpful?
Thank vm442016
Palmhurst, United States
Reviewed 7 September 2016

The hotel was very clean. Upon arrival the front desk clerk was very friendly and polite. She offered us bottle water and told us about the morning breakfast. Nice place to stay and the location was perfect to find. We would stay there again.

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Helpful?
1Thank Ida G
Kitanakagusuku-son, Japan
Reviewed 7 September 2016

Staff responded extremely poorly to my requests for problems to be fixed and addressed, such as four large ticks found on beds, continuing extremely late after reminder housecleaning, and wet carpets.

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Helpful?
Thank Z9626VImichaelf
SarahVonn, Manager at Hampton Inn & Suites Schertz, responded to this review

Dear Z9626VImichaelf, First I want to thank you so much for taking the time to fill out this review on Trip Advisor. Here at the Hampton Inn & Suites by Hilton in Schertz, TX, my team and I pride ourselves on making sure every one of our guests are Hampton Happy while they are with us. I deeply apologize that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn & Suites Schertz hotel is located midway between San Antonio and New Braunfels. From the legendary historic landmarks of the Alamo and Spanish Governor's Palace to exploring the underworld marvels at Natural Bridge Caverns, there is plenty to keep you entertained. We offer easy access to I-35, Randolph Air Force Base, downtown San Antonio and a number of family attractions. Get a great night's rest on the comfortable clean and fresh Hampton bed®, and wake up to Hampton's free hot breakfast. Take advantage of free high-speed internet access in each guest room, a handy lap desk and MP3 alarm clock. ... more   less 

Additional Information about Hampton Inn & Suites Schertz

Address: 17702 Interstate 35 N, Schertz, TX 78154-1259
Region: United States > Texas > Schertz
Price Range: ₹ 7,648 - ₹ 9,611 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Schertz 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Hampton Inn And Suites Schertz
Hampton Inn & Suites Schertz Hotel Schertz
Hampton Inn Schertz
Schertz Hampton Inn
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Questions & Answers

Questions? Get answers from Hampton Inn & Suites Schertz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No problem with noise on the third floor.”
 of 5 bubbles anng86, 2 Aug 2016 | Read review
“The conference room has accessibility to a small patio area (great for conference attendees to take a break) is handicapped accessible.”
 of 5 bubbles txlymphie, 11 Jul 2016 | Read review
“First floor suites are huge!”
 of 5 bubbles MitchF45, 10 May 2016 | Read review
“There is another Hampton Inn two exits south of this hotel in Selma/Live Oak.”
 of 5 bubbles 108beckyw, 22 Mar 2016 | Read review
“Stay away from this hotel, unless you do not like to eat breakfast”
 of 5 bubbles mrcano, 29 Sep 2015 | Read review
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