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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area

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Holiday Inn Express Hotel & Suites Royse City - Rockwall Area
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83 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Mykonos, Greece
Reviewed 3 weeks ago

the rooms are large like all holiday inn hotel chain, but the hotel in general is a little dated... it needs to be renewed. The staff was very friendly and helpful. The buffet breakfast was reach. the prices are reasonable. My expectation was higher than what i had in this hotel

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Helpful?
Thank carlo M
Mountain Home, AR
Reviewed 4 weeks ago

We booked with IHG about an hour out and the clerk was waiting on us. We were late and it was a quick night which her being prepared made those few extra minutes of sleep for a long day ahead of INternational flight.

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Helpful?
Thank RedHornet72653
Management response:

Good Morning RedHornet72653 Thank you for taking the time to provide us with feedback from you recent stay with us. We are so pleased hear that our staff took great care of you. We will share your comments with all of our stay and hope to see you again soon.

Reviewed 4 weeks ago via mobile

I wished I would have stopped in Greenville. Hotel room was filthy. Food still in refrigerator. Looks like floor was not vacuumed. Bed and pillows were uncomfortable. Only stayed because I had been traveling all day and used my Spire points. Like I said don't stop and keep driving.

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Helpful?
Thank Clif C
Management response:

Good Morning Clif C Thank you for providing your feed back from you recent stay with us. I do apologize that your stay was not exceptional. These are not the standards of our brand. Thank you for bringing this to our attention as feedback like this lets us know what areas we need improvement in and is a great learning...

Barnegat, New Jersey
Reviewed 7 January 2017 via mobile

Very friendly staff. Room was not what I had expected. I must have misread as I thought it was a new hotel. Room was clean but air conditioner/ heater did not fit into the wall correctly letting in cold air and noise. Breakfast was ok. Loved the shower.

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Helpful?
Thank hrLemon
Management response:

Good Morning hrLemon Thank your for taking time to give us a review of your recent stay with us. We appreciate your comments for our staff and will be sharing them with our team. We have addressed the issues with the air conditioner unit not fitting properly with our engineer. We are glad you enjoyed the shower and breakfast during...

Reviewed 23 November 2016

clean, quiet, that's all I needed. I would like a late check out like 2-4 pm specially if the hotel is 50% full. I was only given an 12:30 late check out vs an 11 am. lovely breakfast, it was open late on Sunday for late risers like myself.

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Helpful?
Thank Norma K
Kerry J, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Good Morning Norma K Thank you for taking the time to give us your feedback. We are glad you hear you enjoyed our lovely hotel and wonderful Express Start Breakfast. We look forward to seeing you the next time you are in town.

Wellington, Florida
Reviewed 24 October 2016 via mobile

Hotel clean. Breakfast missing basics that most Holiday Inns offer, but acceptable. Warning, there is no way to get around if you don't bring a car. Had to pay a car service $30 just to get to nearby restaurant.

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Helpful?
1Thank Cynthia P
Kerry J, Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hello Cynthia P Thank you for taking time to provide us with your feed back. We love hearing from our guest so that we know in what areas we are excelling and any areas we need improvement. I do apologize that we did not have some of the breakfast items you were looking for during your stay with us. I...

Kansas City
Reviewed 14 October 2016

The hotel staff was extremely hospitable during our team travel trip. The hotel manager provided early breakfast for our athletes, and other staff members were very helpful. John even climbed into the dumpster out back after one of our girls thought she had thrown her wallet away with her dinner trash. The hotel is also new, very quiet and rooms...

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Helpful?
Thank jdjdmdmd
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi Jdjdmdmd Thank you for the great comments on the hotel and staff. We will look forward to working with you in the future. Mark

Dallas, Texas
Reviewed 30 September 2016

We ended up here kind of unexpectedly and we were both amazed. It was very clean, smelled pleasant and the customer service was simply Amazing. We had a rush trip to help family all the way across the MetroPlex when a vehicle broke down. We forgot everything, toiletries, a change of clothes end everything. Ms. Rosie was wonderful, she helped...

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Helpful?
Thank blulifesaver
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi blulifesaver Thank you so much for the great review. Rossy is a great asset to our company. We will look forward to seeing you again soon. Mark

Las Vegas, Nevada
Reviewed 7 September 2016

All of the employees at this Holiday Inn Express are wonderful. They go out of their way to make your stay pleasant. They made sure all of the wedding party family were on the same floor with the rooms of their choice. When it rained and there were crickets everywhere, they made sure the pool was cleaned and ready to...

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Helpful?
Thank Vicki4664
HIEDallasWest, General Manager at Holiday Inn Express Hotel & Suites Royse City - Rockwall Area, responded to this review

Hi Vicki Thank you for the great review of the hotel and staff. Mark

Reviewed 31 July 2016 via mobile

Very clean room.nice staff. Would highly recommend. Bed was extremely comfortable.nice and quiet even with it being full.easy checkout..breakfast was provided but didn't have time but everything looked so nice

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Helpful?
Thank Rhonda L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the new Holiday Inn Express Hotel & Suites-Royse City, Texas, conveniently located off of Interstate 30. We are excited to be your premier hotel while staying in the Royse City Rockwall area. Our travelers will enjoy hotel amenities including our complimentary Express Start breakfast, 24-hour fitness center, and a friendly staff to make you feel at home.Whether traveling on business or leisure, we are sure to meet your every need. Our business customers will be impressed with our location just 5 miles from Rockwall Technology Park and L3 Comcepts. You are also just minutes away from businesses like EZ-FLO International, Graphics Microsystems, Owens-Illinois Plastics Group, and Sourcing Management Incorporated (SMI). We also offer wired and wireless high-speed Internet throughout the hotel as well as a 24-hour business center, fitness center, and an outdoor pool to help ease the stress of your working day. While here on leisure, enjoy a day at Lake Ray Hubbard, Lake Tawakoni, and Lake Lavon all just miles from the hotel. Enjoy your favorite water sport at Chandlers Landing or take a Riverboat Cruise on the Texas Queen. Looking for some nightlife? Our hotel is only 7 miles from the famed Southern Junction-Western Nightclub. Holiday Inn Express Hotel & Suites-Royse City welcomes you to Stay Smart with the brand that offers you more value and service as well as Priority Club Rewards! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Royse City - Rockwall Area

Address: 1001 Pullen St, Royse City, TX 75189-5609
Region: United States > Texas > Royse City
Price Range: ₹ 5,377 - ₹ 9,275 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Royse City - Rockwall Area 2.5*
Number of rooms: 68
Reservation Options:
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Holiday Inn Express Hotel And Suites Royse City - Rockwall Area
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Royse City - Rockwall Area staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Royse City - Rockwall Area staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is well positioned and I would keep my car out front if security is a question because of the access from the frontage road side.”
 of 5 bubbles RedHornet72653, 19 Jan 2017 | Read review
“The King Suite was very roomy and wonderful.”
 of 5 bubbles Vicki4664, 7 Sep 2016 | Read review
“stay some were else”
 of 5 bubbles Elliot63, 17 May 2016 | Read review
“There is an elevator, so all 4 floors are easily accessible.”
 of 5 bubbles mariesW2400SQ, 13 Feb 2016 | Read review
“Stay on south side of building. North soda faced the expressway but still wasn't that noisy”
 of 5 bubbles MaryJ875, 30 Sep 2014 | Read review
5 of 5