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Austin Marriott North

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Austin Marriott North
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298 Reviews from our TripAdvisor Community

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There are newer reviews for Austin Marriott North
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Showing 290: English reviews
Reviewed 31 July 2016 via mobile

Pros: Clean, comfortable, affordable, decent food Cons: Dated, very poor lighting on the bathroom (cannot put on make up with that light), housekeeping does not come at times and you have to ask them to come clean your room, some times more than once. I asked for refrigerator several times and was told would get one, but never did in...

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Helpful?
Thank Proncess
Management response:

Dear Proncess, Thank you for taking the time to review your stay with us. First, I would like to apologize for the issues you experienced in our housekeeping team not servicing your room in a timely manner and not receiving a refrigerator during your visit. I have shared your feedback with our housekeeping team to ensure this was an isolated...

Washington DC, District of Columbia
Reviewed 24 July 2016

2.5 stars Auntie at Austin: East coast family is visiting Austin family. We're blessed w/a second nephew :) This is our first trip to Austin. Definitely not our last. Visits'll be on the regular. We picked this hotel because it was close to BroE/SisL's home. Minutes away - a very short drive. BUT, there are other familiar brands in this...

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Helpful?
Thank Akane C
Management response:

Dear Akane C, Thank you for taking the time to share your feedback. I would like to apologize for the issues you experienced with housekeeping not servicing your room. We strive to provide a memorable stay for all of our guests. I have shared your comments about with our housekeeping team so that we can improve our product for all...

Beaumont, Texas
Reviewed 22 July 2016

From their GM, Melissa Garrett, and all the way throughout the entire team, the front desk and everyone on the staff distinguished themselves,friendly and professional. The concierge lounge was excellent as well. This hotel is Ideally located and close to everything .

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Helpful?
Thank W L P
Management response:

Dear W L P, Thank you for your kind comments about our staff and we are happy you enjoyed your recent stay. I hope you will stay with us again when you return to the Austin area. Sincerely, Chris Fierro Assistant General Manager

Chicago, Illinois
Reviewed 12 July 2016

The hotel was nice, if a bit dated, the room was spacious and the face to face interactions with the hotel staff met my expectations, from staying at Marriott locations across the country. However, it never fails that the ineffectiveness of Housekeeping mars a perfectly good stay. This issue is not exclusive to Marriott or any chain. However, this incident...

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Helpful?
Thank Whome88
Management response:

Dear Whome88, Thank you for taking the time to share your feedback. I would like to apologize for the issues you experienced during your stay. We strive to provide a memorable stay for all of our guests and I'm disappointed we failed to exceed your expectations or our own. I have shared your comments about the cleanliness issues you encountered...

Austin, Texas
Reviewed 20 June 2016 via mobile

Wonderful hotel, excellent breakfast and wait staff, good but small work out room, great meeting facilities. Good bar, great location for Round Rock, northern Austin. Pool is adequate. Front desk is often very helpful. Plenty of on site parking.

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Helpful?
Thank chinesesun
Mindi M, Manager at Austin Marriott North, responded to this review

Dear chinesesun, Thank you for your kind comments about your recent stay. I'm glad you had such a great experience and I hope you will stay with us again when you return to the Austin area. Sincerely, Mindi Marshall Assistant General Manager

Reviewed 15 June 2016 via mobile

If I could rate this hotel less, I would. I came here not to long ago for a state trip, and man. Let's just say I was counting down the hours until I left. The room was decent yes, but we weren't able to get anymore towels, and after swimming and taking showers, 3 medium sized towels were not enough...

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Helpful?
Thank Katie S
Mindi M, Manager at Austin Marriott North, responded to this review

Dear Katie S, Thank you for taking the time to share feedback from your recent stay. I would like to apologize for the issues you experienced during your visit. I have shared your comments with our housekeeping and culinary teams so we can improve our services for future guests. I was disappointed to see you had trouble requesting additional towels,...

Dallas, Texas
Reviewed 15 June 2016 via mobile

The property is a standard full service Marriott but just slightly off. Room was clean but my bed had more of a flimsy mattress topper instead of the fabulously-firm Marriott bed. The bathroom had been remodeled to showers-only, at least on concierge-floor rooms. Rooms are quiet. The real failures were in dining services. The concierge lounge, while now open 24x7...

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Helpful?
Thank Jennifer C
Mindi M, Manager at Austin Marriott North, responded to this review

Dear Jennifer C, Thank you for taking the time to share your feedback. I would like to apologize for the issues you experienced during your stay. We strive to provide a memorable stay for all of our guests and I'm disappointed we failed to exceed your expectations or our own. I have shared your comments about our new M Club...

Norfolk, Virginia
Reviewed 14 June 2016

The hotel was located in a serene, nicely landscape section of town. From the outside, it seemed like it would be a peaceful stay. The lobby was modern and nice. The front desk attendants were cordial, helpful, and patient. Then came the goody red carpet as you stepped off the elevator. The carpet in the hallways and rooms smelled awful....

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Helpful?
Thank Gerry H
Management response:

Dear Gerry H, Thank you for the feedback regarding your visit to our hotel. I have shared your feedback regarding the condition of the hotel with the appropriate team members. Each year we look for ways to improve our guests' experience, including recent guest bathroom renovation and our newly opened M Club Lounge for our Gold and Platinum Elite Marriott...

Chattanooga, Tennessee
Reviewed 13 June 2016

Stayed two nights and was part of a group block for a wedding. The building is imposing, and somewhat plush inside, but that was about as far as it went. The room was very small, and the two double beds seemed to be undersized. They were extremely soft, and gave me a rather severe back ache. The bathroom door did...

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Helpful?
1Thank drvon
Mindi M, Manager at Austin Marriott North, responded to this review

Dear drvon, Thank you for taking the time to share your experience. I would like to apologize for the issues you experienced during your stay. First, in regards to your comments regarding the bedroom and amenities, we do offer bed boards for guests who prefer a firmer mattress and newspapers are also available for delivery. I apologize if these were...

San Antonio, Texas
Reviewed 1 June 2016

Two days before arrival for our Memorial Day weekend getaway, I called to confirm my reservation and request that a refrigerator be placed in the room. The friendly person on the phone assured me it would be done. Upon arrival, a friendly desk clerk checked us in and guided us to the elevator. When we got to the room, everything...

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Helpful?
Thank D R
Mindi M, Manager at Austin Marriott North, responded to this review

Dear D R, Thank you so much for your kind words! I'm thrilled you had such a great experience and that our staff made such a wonderful impression. I've shared your comments with our team to inspire them to continue to provide such memorable service. Thank you again for taking the time to provide feedback. We look forward to your...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ranked among the best in guest satisfaction, the award-winning Austin Marriott North hotel defines superior service and amenities. The only full-service hotel in Round Rock, TX, offering a convenient location in La Frontera E-Commerce Park near Dell Headquarters, Hewlett Packard, Samsung and IBM. ... more   less 

Additional Information about Austin Marriott North

Address: 2600 La Frontera Blvd, Round Rock, TX 78681-7970
Region: United States > Texas > Round Rock
Price Range: ₹ 6,758 - ₹ 20,684 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Austin Marriott North 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Austin Marriott North Hotel Round Rock
Marriott Round Rock
Marriott Hotel Round Rock
Round Rock Marriott
Hotel Style:
#5 Family Hotel in Round Rock
#8 Business Hotel in Round Rock
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Questions & Answers

Here's what travellers have asked, with answers from Austin Marriott North staff and other travellers.
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Questions? Get answers from Austin Marriott North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the concierge floors. The lounge is excellent and open 7 days!”
 of 5 bubbles rrcottrell, 15 Oct 2016 | Read review
“Get a room without connection doors. otherwise you may hear everything your neigbour said or vice versa”
  • view from room
 of 5 bubbles boq598, 10 Aug 2016 | Read review
“A typical Marriott property! Excellent!”
 of 5 bubbles 515wlp, 21 Jul 2016 | Read review
“If you are debating on arriving Sunday or Monday for business; Sunday offers more room selection.”
 of 5 bubbles mikekI3768PC, 23 May 2016 | Read review
“rooms on the right hand side of the hotel have easy access to a side door/parking”
 of 5 bubbles nbarnard2016, 18 May 2016 | Read review
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