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Saw a couple roaches in my room. Went down and showed pictures to the three ladies behind the counter. Told me that they didn't have another room for me and there was nothing they could do but let pest control know. That's how you treat...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Austin-Round RockResponded 14 May 2017
Thanks for sharing feedback, it's great to hear from one of our valued guests. I regret to learn that you were let down by the room's upkeep and level of service received by our front office personnel. Comments such as yours are important...More
We stayed here for two full weeks. The price was reasonable. The rooms were reasonable.
The service was reasonable and friendly. The bathroom amenities were good as was the shower. The location could have been better for us. No restaurant here but many are close...More
Thank John P
Response from IHGService, Guest Relations Manager at Candlewood Suites Austin-Round RockResponded 24 April 2017
Dear John P,
Thank you for taking the time to write a review of our hotel and for choosing our property for your stay. I am happy to read you found our prices, hotel location and room accommodation commendable. Our staff always makes sure all...More
I had a business meeting to go to on February 7th so I drove down from San Antonio and shows the Round Rock Candlewood Suites instead of the Austin Candlewood Suites and to my surprise they are 10000 points to stay free as opposed to...More
Stayed here with my family, the place isn't squeaky clean, but it was ok. Bring your Lysol. Did not have an oven, but has a stove top. It was pretty quiet. Pull out couch was easy to maneuver. Good enough for a couple nights.More
Response from IHGService, Guest Relations Manager at Candlewood Suites Austin-Round RockResponded 12 January 2017
Hi Larry J,
It is always good to receive feedback. Thanks for choosing Candlewood Suites Austin-Round Rock, TX for your recent family trip.
I'm sorry to hear that the upkeep of our hotel was a letdown. I have taken note of your comments and it...More
Mixed reviews for our overnight stay. Great price - but that was because the place is being renovated. It will probably be nice when it's done. The lady at the front desk was very pleasant and there are a lot of nice extra touches like...More
1 Thank Lavenderblast
Response from CandlewoodSuitesTeam, Manager at Candlewood Suites Austin-Round RockResponded 21 September 2016
Thank you for taking the time to complete this survey.
We are near the completion of our public area renovation and look forward to your next visit.
I will share your comments with our team.
US$ 86 - US$ 131 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Romantic Hotel in Round Rock
Non-Smoking Rooms ,
Number of rooms
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