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Best Western Roanoke Inn & Suites

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Traveller (9)
Room & Suite (15)
Dining (2)

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Hotel direct offer!Stay 2 Nights and Get a Free Night
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#1 of 4 hotels in Roanoke
Location
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Value
Located in Roanoke,TX, the Best Western Roanoke Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Business Centre with Internet Access
Secured parking
Wifi
Hot bath
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Tennis court
Baggage storage
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish, Arabic
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
249Reviews0Q+A16Room tips
Traveller rating
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rajose wrote a review Nov 2023
St. John, IN1 contribution
As a leg amputee I requested an accessible room. I got a room with a tub shower which I could not use and was told nothing else was available. The in room coffee was stale and the sugar and creamer packets were rock solid. The shower faucet dripped 24/7. There was no clean up, replenishment and towel service provided for our 2nd day stay. TV remote didn't work right, probably. I consider this facility to be minemally ADA complient. I was also charged $21 more than the reservation price I was quoted by the BW online reservation service.
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Review collected in partnership with Best Western
Date of stay: November 2023
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sophia Stewart, Owner at Best Western Roanoke Inn & Suites
Responded 7 Nov 2023
Dear Guest, Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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carmen48952023 wrote a review Oct 2023
Austin, Texas1 contribution
The pull out bed didn’t come with any bedding. I went to ask for bedding and they didn’t have a fitted sheet. The comforter was full of stains and didn’t appear to be washed. He swapped it out after I went back down to show him. He gave me a new one but placed the stained one back in the closet. The water doesn’t get hot. Bulbs weren’t working to turn the light on next to the bed. We were only given two towels. The pillows were falling apart and had knots tied in the pillow case just to keep the pillow from falling out. This place does the bare minimum. The breakfast is decent even though we still had an hour and a half left and nothing was restocked. Not bad if you just need a place to sleep but I wouldn’t recommend.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sophia Stewart, Owner at Best Western Roanoke Inn & Suites
Responded 22 Oct 2023
Dear Guest, We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rob L wrote a review Oct 2023
2 contributions3 helpful votes
First room had flooding bathroom. Second room had moldy smell from A/C and bathroom floor was dirty. Stains all over the tiles in bathroom and smelled. Bed was made and carpet ok but smell and bathroom cleanliness was poor. No adjustment in price for lower class room provided with problems also.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sophia Stewart, Owner at Best Western Roanoke Inn & Suites
Responded 16 Oct 2023
Dear Guest, We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sasquatch1966 wrote a review Jun 2023
1 contribution
We stayed two nights while in Fort Worth to see the concert. Breakfast left us wanting more variety and quantity. Only one yogurt left and coffee was very weak one of the two mornings. Coffee in our room was no better. Bathroom was a let-down as we were hoping for one of those large showers. Our bathroom had a high-pitched noise coming from what was best determined to be the plumbing. The saving grace was that with the bathroom door closed you really couldn’t hear it. Have stayed at better Best Western’s.
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Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sophia Stewart, Owner at Best Western Roanoke Inn & Suites
Responded 29 Jun 2023
Dear Guest, Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cspaulding2023 wrote a review Apr 2023
1 contribution
This Best Western was clean and smelled good. However, not having a working toilet for multiple hours is unacceptable. When reported, the staff member only asked me when I was checking out and that housekeeping arrived in a couple hours. Which meant there was no help as water poured out of toilet all over the bathroom into the room for hours. I still needed to shower and use the bathroom but had to wait.
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Review collected in partnership with Best Western
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sophia Stewart, Owner at Best Western Roanoke Inn & Suites
Responded 15 Apr 2023
Dear Guest, We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bovinette wrote a review Apr 2023
Albuquerque, New Mexico17 contributions3 helpful votes
We are BW members, seek out BW when we travel but based on the experience we had with the desk manager and corporate customer service response, we will not be staying at BW any longer. Our flight was cancelled by southwest and I called immediately to let BW know that we would arrive a day late because SW nor other airlines could get us out that night. He was rude, didn’t give me the time of day, didn’t even fake an apology or empathy for what I was going through. I called customer service and they said I had to only go through the actual hotel because it is up to them to decide to be nice and goodwill us the night. We are frequent guests of that hotel for business and the guy couldn’t care less. He barely speaks to you at check in and acts as if we should be thanking him for staying there. BW should review who manages their properties because it reflects on their whole brand which I am now sour.
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Review collected in partnership with Best Western
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ryan Karrenbrock, General Manager at Best Western Roanoke Inn & Suites
Responded 7 Apr 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 817-490-9595. Sincerely, Best Western Roanoke Inn & Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bonita G wrote a review Mar 2023
2 contributions
Service is horrible. The pool is a green cess-pool with furniture thrown in. The water or water heater screams loudly all day and night. It was nearly impossible to sleep. When I needed items because the staff didn’t prepare the room properly I was told to come get them myself. When I asked to speak to a manager I was told one would call within an hour. That was yesterday. Still waiting. No one cleaned the room today. No offer of clean towels. And breakfast was disgusting also. I don’t usually care for BW, but wanted an outdoor hot tub. Guess what? The photo used for advertising is not a photo of this place. No hot tub and green pool. I took a video of the horrible noise related to the water system but can’t upload it here. Stay elsewhere!
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ryan Karrenbrock, General Manager at Best Western Roanoke Inn & Suites
Responded 11 Mar 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 817-490-9595. Sincerely, Best Western Roanoke Inn & Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mona K wrote a review Feb 2023
Houston, United States13 contributions3 helpful votes
I was impressed by this hotel. It was very nice & clean inside & out. The beds were very comfortable. Employees.... not impressed, not courteous. The breakfast..... not impressed. Two mornings in a row not enough food left. What was left was cold. I had to ask for someone to make more. The "cook" made more but did not turn the heating element on to keep the food warm. I did that.
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Sophia Stewart, Owner at Best Western Roanoke Inn & Suites
Responded 20 Feb 2023
Dear Guest, Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable concerns to our team for improvements. Our team is looking forward to hosting you again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rosa A wrote a review Jan 2023
2 contributions
Close to everything in Roanoke, Texas. I was able to practically walk to shops, restaurants, etc. I was able to eat breakfast right there at the hotel. The food was nice and warm, friendly staff, different/varied breakfast options. I stay at Best Western in Roanoke, Texas every time I visit my son. It is a great experience every single time...I visited my son in Roanoke 6 times in 2022. I have absolutely no complaints of the hotel or its staff.
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Review collected in partnership with Best Western
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sophia Gutierrez, Owner at Best Western Roanoke Inn & Suites
Responded 4 Jan 2023
Dear Guest, Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you liked our friendly staff, breakfast, and overall services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Expedition103146 wrote a review Dec 2022
Phoenix, Arizona1 contribution
DO NOT STAY HERE!!! This is a horribly run hotel. We reserved for three night and checked out before noon after the second night because it was just a crap hotel. Whoops, they charged me for the third night anyway as its their "policy" of no cancellations. They use the standard policy for cancellations less than 24 hour prior to arrival EVERY night. This was after they told me check out was at noon. Breakfast ends at 9:30, OK, fine but then don't let you finish your coffee. They literally turn off the lights and kick you out of the breakfast room. The beds are concrete, room service was non existent and there was almost no one else staying there. An overall terrible experience. Oh, yeah, they wouldn't give me a receipt because I booked through Expedia. I paid the hotel directly but they hid behind Expedia. Pathetic.
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Date of stay: December 2022
Rooms
Service
Sleep Quality
Room Tip: There are no good views but the the worst part is the horrible customer service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sophia Gutierrez, Owner at Best Western Roanoke Inn & Suites
Responded 30 Dec 2022
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹7,544 - ₹9,451 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Microtel Inn & Suites
LOCATION
United StatesTexasRoanoke
NUMBER OF ROOMS
58
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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BEST WESTERN ROANOKE INN & SUITES - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Best Western Roanoke Inn & Suites
Which popular attractions are close to Best Western Roanoke Inn & Suites?
Nearby attractions include Cinemark Roanoke and XD (0.7 km), Roanoke Visitor Center and Museum (0.9 km), and Hawaiian Falls Roanoke (0.9 km).
What are some of the property amenities at Best Western Roanoke Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Roanoke Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Roanoke Inn & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Roanoke Inn & Suites?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Best Western Roanoke Inn & Suites?
Conveniently located restaurants include Babe's Chicken Dinner House, Hard Eight BBQ, and The Classic Cafe at Roanoke.
Are there opportunities to exercise at Best Western Roanoke Inn & Suites?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Roanoke Inn & Suites?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Best Western Roanoke Inn & Suites?
The staff speaks multiple languages, including English, Spanish, and Arabic.
Are there any historical sites close to Best Western Roanoke Inn & Suites?
Many travellers enjoy visiting Milican Blacksmiths Shop (14.5 km), Grapevine's Market on Main (15.1 km), and The Peace Circle (15.4 km).