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Doubletree by Hilton Dallas / Richardson

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Doubletree by Hilton Dallas \/ Richardson
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696 Reviews from our TripAdvisor Community

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Showing 686: English reviews
Flagstaf
Reviewed 1 week ago

Very disappointed ! This is not the normal doubletree hotel ; there is no welcome to Hilton Honor , introduce the hotel or even the signature" chocolate chip cookie giving " when we checked in . We have to ask for it. Hotel condition looks like a run down hotel , beds are old , smell and uncomfortable, pillows are...

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Helpful?
Thank jennifer r
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I apologize the hotel did not meet your expectations. Your comments will be copied to all Managers so that they can address the issues at Front Desk and other areas. The beds in the guest rooms were all replaced last year and were the Hilton standards. I am sorry you found the hotel in poor condition. We do renovate on...

Benton, Arkansas
Reviewed 1 week ago

This hotel exceeded my expectations! We had a late arrival but were greeted warmly and with smiles from the front desk associates. Loved using the digital key to enter the room! Our room was spacious and the beds were extremely comfortable. The pillows were great as well. As always, the cookies were amazing!

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Helpful?
Thank Tammy M
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us and we are happy that the hotel met your expectations. We hope you will have an opportunity to stay with us again, in the near future. Sincerely, Brenda

Corpus Christi, Texas
Reviewed 1 week ago

Service and overall hotel was good, room was terrible. Smelled like mold, mildew, or smoke. Carpet was damp possibly causing the smell. We teserv d a king bed with couch and when we got to our room it had two full beds

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Helpful?
Thank michaelcN7956UO
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

There is no excuse for you getting a room that had challenges and was not acceptable. I hope all of this was reported so the room can be made ready for guest and I know we were sold out and probably did not have any rooms to move you to during your stay so I apologize. We do not have...

Charlotte, North Carolina
Reviewed 2 weeks ago

Ok property, but elevators quit working and left guests stranded. At check in they did not return my credit card and never bothered to call me or return it during my stay. Had to drive to get it....vs their delivering to airport Hilton property I moved to. Very Disappointing.

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Helpful?
Thank sharono900
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I am so sorry the elevators were not working properly during your stay. We had contacted the Engineering Department and Elevator company as soon as we were aware of the problem. Being the weekend it took longer for the elevator company to get out and we know this was an inconvenience to our guest and apologize. There is no excuse...

The Woodlands, Texas
Reviewed 2 weeks ago

Elevators did not function for entire stay. Long waits just to get to room. Management and staff were unavailable to assist. What few interactions were possible with management and staff were filled with a lack of concern and outright lies. No apologies or considerations for the inconvenience were offered.

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Helpful?
Thank 455ryan
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I am so sorry about the elevators. We had to have the Elevator Company come out and work on them. However until they arrived we know it was an inconvenience. I am sorry the Staff and Management were not more attentive to our guest during this time and always so I have copied all departments and my General Manager will...

Philadelphia
Reviewed 2 weeks ago via mobile

We faced a serious problem upon arrival: they weren't sure they had any rooms even though we had a reservation. It took 30+ min to work it out. On the plus they provided free drinks while we waited. But management is definitely under-organized. Elevators were shoddy and slow. Rooms were fine though, and location is good for restaurant choices.

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Helpful?
Thank PelleasPhiladelphia
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I am sorry your stay was not up to your expectations. I am not sure why they would not have a room for you if you had a reservation. Our elevators were having challenges this weekend and I truly apologize for any inconvenience. We have the Elevator people coming out to fix them so I hope you will give us...

Keller, United States
Reviewed 2 weeks ago

Have stayed here before. Staff is friendly and rooms are clean and spacious. Bathrooms are a little small and a little dated. Needs a little improvement. Nice bar area and comfort downstairs area. Breakfast buffet good with variety of items. I would go back again.

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Helpful?
Thank Latonjia C. R
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us and for your feedback. We will share your comments with all of the staff. Feedback such as yours helps them to strive for quality service. We hope to have you stay with us again in the near future. Sincerely, Brenda

JACKSONVILLE
Reviewed 3 weeks ago

very nice property with an excellent staff. A very good place to be at when in Richardson,TX. Many good places to eat in the surrounding area such as Jaspers and Lockhart's BBQ. Hotel rooms are contemporary and very clean and the fitness center is well equipped.

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Helpful?
Thank Leo D
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us and for taking the time to give us feedback on Trip Advisor. The hotel is in a great location with lots of restaurants and other venues around it. I am glad you enjoyed quality customer service and we hope you will have an opportunity to stay with us again. Sincerely, Benda

Austin, Texas
Reviewed 3 weeks ago

I can say last week's stay was great, was given the room floor location & a king size bed as requested when I placed the reservations 2 weeks ago. Today I checked back in for my second week in a row of business stay, wrong floor location, double beds (not king) as I requested 2 weeks ago. The only thing...

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Helpful?
Thank TKB722
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I apologize for your stay that was not up to your expectations. We sell out three to four days per week and sometimes we are unable to accommodate all of our guest needs when we have stay overs. We try to make sure our Hilton Honors members receive special amenities and that we take care of your needs and request....

Phoenix, United States
Reviewed 3 weeks ago

Nice staff but not very knowledgeable for a doubletree, perhaps my experience was unusual and unique. I booked a room apparently with two double beds, the beds weren't even double, perhaps you could fit two infants on it. The hotel was in a great location and a very nice lobby, but if more than one of you are traveling, look...

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Helpful?
Thank Andrew Robert S
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I apologize the beds did not meet your expectations. They are standard full size beds in the double bedded rooms. Some of the hotels do have the two queens in the rooms. We house a lot of teams that do four to a room in the doubles and it has not been an issue but I respect your concern about...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel in Richardson, TX boasts a prime north Dallas location in the Richardson Telecom Corridor just minutes from University of Texas at Dallas (UTD). Enjoy fast and easy access to nearby DART stations, which can take you to Plano or downtown Dallas, including the Dallas Convention Center. Relax in a comfortable Texas-size guest room or suite. Enjoy a swim in the outdoor pool or retire to your comfortable guest room that has a 32-inch flat-screen TV and room service. 24-Hour business center. Ample complimentary parking available and we offer transportation around Richardson within a 5-mile radius, based on availability. Keep fit in our 24-hour modern fitness facility. Host a Richardson meeting or event for up to 500 people in our 13,000 sq. Ft. Of meeting space. ... more   less 

Additional Information about Doubletree by Hilton Dallas / Richardson

Address: 1981 N Central Expy, Richardson, TX 75080-3509
Region: United States > Texas > Richardson
Price Range: ₹ 6,062 - ₹ 13,690 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Dallas / Richardson 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Doubletree Dallas / Richardson Hotel Richardson
Radisson Hotel Dallas North
Radisson Richardson
Richardson Radisson
Hotel Style:
#4 Business Hotel in Richardson
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Questions & Answers

Questions? Get answers from Doubletree by Hilton Dallas / Richardson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid low and high numbered rooms on each floor due to noisy elevators”
 of 5 bubbles HappyDogTX, 26 Sep 2016 | Read review
“higher floor = quieter rooms”
 of 5 bubbles SheilaPCn, 5 Jul 2016 | Read review
“Stay in the rooms on the back side of the street. The road noise could bother some people.”
 of 5 bubbles Lonnie2, 29 Jun 2016 | Read review
“Higher floor in the middle of floors”
 of 5 bubbles RaywL, 1 May 2016 | Read review
“Want great hotel experience? Chose a different hotel. Want a reasonably priced hotel that is safe and clean? This your hotel.”
 of 5 bubbles TexasTravels91, 24 Mar 2016 | Read review
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