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Renaissance Dallas Richardson Hotel

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Traveller (165)
Room & Suite (67)
Videos (2)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#7 of 20 hotels in Richardson
Location
Cleanliness
Service
Value
Renaissance Dallas Richardson Hotel, with its soothing waterfall cascading over white marble, makes guests feel at ease as soon as they enter the soaring atrium. Rooms and suites are thoughtfully appointed with deluxe platform beds, Samsung smart TVs, and premium Aveda products. Kickstart your morning at our coffee shop and grab-n-go breakfast items. Grab a local draft beer while you catch your favorite sporting event, or visit the Studio with its large TV wall. Enjoy hotel amenities like a heated, saltwater indoor pool, and a 24-hour fitness center to make your visit productive at Renaissance Dallas Richardson Hotel.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle tours
Bowling offsite
Kids stay free
Paid public parking on-site
Free wifi in the business centre
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Separate living room
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
English, Spanish, Italian, Korean and 2 more
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
542Reviews4Q+A92Room tips
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Gary M wrote a review 3 Mar
2 contributions
The hotel staff was repeatedly told about the behavior of the organizers and attendees of an event who were harassing and bothering my friends and me. They did nothing whatsoever to correct the situation, and when another attendee reported that very issue on TripAdvisor, the hotel manager did not respond to the harassment issues, but instead just virtue-signaled about how he allowed that group, a fetish group, to attend. The issue was not with the fetish; it was about the harassment of his own paid guests.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Renaissance Dallas Richardson Hotel
Responded 2 weeks ago
Dear garymZ5265AA, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Ben Logan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris T wrote a review Jan 2024
1 contribution3 helpful votes
I am a Mariott Bonvoy member & used to good quality service, but the Renaissance Hotel Dallas is by far the worst. The rooms are dated and the management sucks. There was a SPANKING PARTY EVENT going on ("TASSP" or "Bottoms Up" it's called..yes, you heard that right.. bare butts and all.. this is allowed at this facility). The organizers of this party clearly & erroneously thought they owned the hotel, bullying paying hotel guests. After a little more research, we later found out this same group is being investigated for fraud with the IRS. The management at the Renaissance were notified this bullying was going on to paying guests, but nothing at all was done. Shame on the Renaissance management and the Marriott corporation for allowing this kind of ridiculous nonsense!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Stay away from the Renaissance Hotel Dallas altogether. The rooms are dated, the management sucks...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from General Manager, General Manager at Renaissance Dallas Richardson Hotel
Responded 15 Jan 2024
Dear Q1779FXchrist, Thank you for staying with us. While we can't discuss the details of any groups or individuals that stay at our hotel, diversity is at the core of our Vision, Mission, and operating fundaments. We are committed to an inclusive clientele that fully represents many different cultures, backgrounds, and viewpoints. Our global brands provide meeting places for people from all walks of life to connect, creating a welcoming environment for all. We hope to welcome you to one of our 30 brands in the Marriott family again soon. Sincerely, Ben Logan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dan A wrote a review Dec 2023
Wylie, Texas5 contributions1 helpful vote
Nice hotel and indoor swimming pool to take the kids for the weekend. Staff is nice and accommodating. The in door swimming pool is a plus special during hot summer and cold winter days. I took the kids many times in the past three years
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Renaissance Dallas Richardson Hotel
Responded 22 Dec 2023
Dear F5289XFdana, Thank you for taking the time to share your review and your continued patronage over the years. We are delighted to hear that our refreshing pool and friendly staff made for another great stay; I look forward to sharing your compliments. It's always a pleasure to host you; we hope you look forward to your next visit as much as we do. Best, Ben Logan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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awoyemi714 wrote a review Oct 2023
8 contributions3 helpful votes
I wouldn't recommend this hotel based on 3 things: - Service (2/10) Front desk staff upon check in never greeted me as a Gold Elite member nor did I feel welcomed upon arrival. - Cleanliness (3/10) I had my room cleaned intermittently and I should use the term "cleaned" lightly as there was hair in the bathtub, the same dirt that was on the bathroom floor when I left was there upon our return (which told me the floor wasn't swept) and the sheets weren't changed because there were some things on the sheets that were there before we left that remained upon our return even though the bed was made. Also, their Netflix needs to be upgraded. - Interior/Maintenance For a Renaissance I would've expected the bathrooms to be better, ours felt like an old grainy tub where the water filter they'd placed on the spout wasn't secure so it sprayed everywhere. The fridge nor thermostat worked.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Ask as many questions as you can at check in about the facilities.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Renaissance Dallas Richardson Hotel
Responded 27 Oct 2023
Dear awayemi714, I sincerely apologize for your experience. We are committed to providing our guests with top-notch accommodations and superior service. I am disheartened to learn we did not meet your expectations or ours. Your feedback will be reviewed as a team, and additional steps will be taken to ensure we are consistent in providing our guests with the exceptional experience that is the signature of our Renaissance Dallas Richardson Hotel. Thank you again for sharing your valuable feedback; we would love another opportunity to deliver a stay that is a true reflection of our commitments. Sincerely, Ben Logan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Grant W wrote a review Jul 2023
Tupelo, Mississippi658 contributions88 helpful votes
+1
One night stay at Renaissance Richardson was pleasant. Hotel was very busy that weekend with some sort of party...crazy costumes and lots of up and down in the elevators (which ended up getting stuck a few times). Parking for check in was a bit confusing but we got it worked out. Front desk recognized my Titanium Status and had a upgrade to a Balcony Room Junior Suite. The elite lounge was closed/not available. Breakfast for two was an elite benefit. The breakfast buffet was good with plenty of meats, fruits, eggs, etc. We were in the area for a show at Love and War...a quick and cheap Uber ride away. It made for a perfect location. If and when we are in need of a hotel in the Richardson area...I would stay again at the Renaissance.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager , General Manager at Renaissance Dallas Richardson Hotel
Responded 30 Jul 2023
Dear OftenHardAlwaysFair, We are happy to hear from you and value your thoughtful review. We are thrilled to hear you enjoyed your stay with us; our team strives to provide an exceptional experience all around, and it's great to know we delivered! We are humbled to learn you would choose us again, and we hope you will find a reason to visit us again soon at our Renaissance Dallas Richardson Hotel. Best, Ben Logan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vanessa wrote a review Jul 2023
1 contribution
I booked a room with the club lounge access which promises a continental breakfast and 24/7 snacks and drinks along with a bar in the evenings. However, when I went in the lounge in the evening there was only 6 apples and water, sodas and milk available. In the morning, it was the exact same except some packaged nuts next to the apples and most of the milk was taken. Absolutely not worth the additional fee for the club lounge. Customers should not be allowed to pay extra for the club access if you are unable to provide the services guests are paying for. Excepted to check in by 4 at the latest but our room was not ready until nearly 5. Also, the valet service was closed so the only option was to park in the garage across from the hotel. Aside from that, the hotel itself is fine enough, but I would recommend looking elsewhere if you can as you're likely to find something better for the value you are paying for. We left shortly after waking up and found the lack of any breakfast in the lounge room.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager , General Manager at Renaissance Dallas Richardson Hotel
Responded 7 Jul 2023
Dear Vanessa G, I'm so sorry to hear we let you down, and I would certainly never want to leave you with a poor impression. We hold ourselves to a high standard, so I regret we did not exceed your expectations or ours. We value your business and your loyalty to Marriott, and I appreciate your feedback as it allows us to positively impact future guest experiences. We would love another opportunity to welcome you again and to provide the same exceptional stay you come to expect from a Marriott. Sincerely, Ben Logan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dan A wrote a review Jul 2023
Wylie, Texas5 contributions1 helpful vote
Front desk staff is horrible except the African American one! The rest are not friendly and not welcoming! This will be our last time staying here ! Rooms were not available on check-in time and not well organized to have rooms cleaned and available families who are traveling with kids
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager , General Manager at Renaissance Dallas Richardson Hotel
Responded 2 Jul 2023
Dear F5289XFdana, I really appreciate your taking the time to let us know about your recent visit. Receiving warm and friendly service from every associate sets the tone for a great stay. This was not your experience, and I sincerely apologize for this. Also, I’m very sorry for the delay you experienced in the first place. This was an unusual circumstance and not at all indicative of our norm. We value you as our guest and would love another opportunity to regain your confidence in our commitment to providing exceptional service and a comfortable stay. Sincerely, Ben Logan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott B. wrote a review May 2023
Texas21 contributions12 helpful votes
The hotel is fine, and it's in a great location. Our main concern is the shift Manager, Chris was probably one of the most pompous individuals I've ever had to deal with, in the hospitality industry. We weren't the only guests to have had an issue with him on this evening either. It seems as though he takes pride in being as disrespectful to the guests of the hotel. His arrogance was unacceptable, and we will be filing the appropriate complaints with corporate
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager , General Manager at Renaissance Dallas Richardson Hotel
Responded 6 May 2023
Dear ScenicTrav72, Thank you for your review. I'm very sorry we did not provide the high-quality service you deserve. This is not typical of our hotel and staff. We strive to make each guest experience great, and we are sincerely sorry for falling short of this goal! Your satisfaction is important to us, and we hope you'll give us another opportunity to redeem ourselves on a future stay. Sincerely, Ben Logan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sydney B wrote a review Apr 2023
Addison, Texas1 contribution1 helpful vote
Love staying here. Even better when we found out that eddy was working here he is the best. We knew him from the renaissance in Addison. He’s always so nice and considerate. Treat him well. Thank you Eddy for all your hard work
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager , General Manager at Renaissance Dallas Richardson Hotel
Responded 26 Apr 2023
Dear sydneyb981, Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Eddie. We're pleased you were so satisfied with the service provided and appreciate you joining us again. We look forward to welcoming you back again soon for another great stay. Best, Ben Logan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Justin M wrote a review Apr 2023
4 contributions
Eddie,Eddie,Eddie This is the main reason we come here. I remember him from Addison and I can't believe they let him get away!! Im glad he landed in the Renaissance family!! This man is the most professional person I've ever encountered at a hotel in years and I stay well 0ver 100 nights per year!!! Give this man a raise and don't let him Gert away!!!!!1
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chaun McDonald, Guest Services / Front Office at Renaissance Dallas Richardson Hotel
Responded 27 Apr 2023
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us. It was great to hear about the great service you received from our associates. Our associates who exceed guest expectations are a source of pride of Renaissance Dallas Richardson. Thank you for making our day with your compliment.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹10,363 - ₹17,410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance richardson, richardson renaissance
LOCATION
United StatesTexasRichardson
NUMBER OF ROOMS
335
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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RENAISSANCE DALLAS RICHARDSON HOTEL (₹̶2̶0̶,̶1̶4̶6̶) ₹18,488 Reviews & Photos

Frequently Asked Questions about Renaissance Dallas Richardson Hotel
Which popular attractions are close to Renaissance Dallas Richardson Hotel?
Nearby attractions include Eisemann Center for the Performing Arts (0.2 km), AMF Bowling Center (1.1 km), and Galatyn Woodland Preserve (0.3 km).
What are some of the property amenities at Renaissance Dallas Richardson Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Renaissance Dallas Richardson Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Renaissance Dallas Richardson Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Dallas Richardson Hotel?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Renaissance Dallas Richardson Hotel?
Conveniently located restaurants include Ali Baba Mediterranean Grill, Sushi-sake Japanese Restaurant, and Cafe Brazil.
Are there opportunities to exercise at Renaissance Dallas Richardson Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Renaissance Dallas Richardson Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Renaissance Dallas Richardson Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Renaissance Dallas Richardson Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Renaissance Dallas Richardson Hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Turkish, Korean, and Ukrainian.