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Let me just say I’ve never wrote a review. But for this hotel I have to save anyone else! At first the employees are some what okay. We arrived to town to check into our hotel early, which they were able to do. At first sight the room wasn’t to bad. My husband and 1year old stayed in a room with two queen beds, note they don’t show you these rooms online. They only show what I guess are their suites. I read other reviews and thought oh this will work. They have breakfast yes, but it’s really only a waffle maker, juice, water, coffee, individually sliced bread or bagel in sandwich baggies and the pastries looked all dried out. There was no high chair in the breakfast room. Back to the room the beds are an easy 15-20 years old which squeaked with every move and we’re so hard, concaved and my sheets had stains on them. Our bathroom sink was so clogged that you can’t even wash your hands without the bowl filling with water. Only 1 light bulb worked above our beds. There was only one hook in the entire room to hang towels. No ironing board or iron in rooms. The blow dryer was sticky and barely worked. Went to do laundry and asked the front desk for some quarters and they were out until someone brought more... really go to the laundry machines and get the quarters! $2.00 to wash and dry each machine, only two machines total. Since we were suppose to be there all week the first few days we just exchanged for clean towels and empty the trash. On the 3 or 4 day we took our dog with us so they could clean the room and when we returned all they did was make the beds and give clean towels. Didn’t even run the vacuum (YOURE AT THE BEACH!) nor take the trash out or wipe the counters or nightstand. So hopefully with this rant I’ll help someone else not to stay here! Needless to say we left our vacation early!
Our first day here, we arrived early and were surprised to find that our room was "clean and ready". Got inside and noticed there was dried food on the bedspread. Also, the bathroom floor was covered in hair and clearly had not been mopped in a long time let alone swept. There were also hairs stuck in the sheets. We requested a different room and they happily obliged. This was was acceptable. Other tenants had shouting matches on the sidewalk outside of our room at all hours of the night and stomped around the stairs over our heads. Not the hotels fault, just rude people, but it does put a damper on your vacation. No protein (other than some sour tasting boiled eggs) on the breakfast line up. That was disappointing. Fred and the rest of the staff were friendly and accommodation and my grandson loved the pool because he could touch the bottom in the shallow end.
Stayed there April 17th, room 107 which was renovated after flood from Harvey. Looked nice, everything was new. Well they had new bedbugs too and got eaten up. Called and advised management couple of days later and response was "thanks for letting us know, we'll check it out", no apology or offer to refund money.
Nice, clean rooms and cust serv is also A+..it’s really hard to find a place that rates great across the board. We have been coming here for years, the owner is super nice and the staff is always helpful!
Our room was completely renovated, King Bed, Stove, Coffee Maker, Refrigerator, clean, very comfortable, continental breakfast, heated pool. Convenient to restaurants and bars, local grocery almost nextdoor. Thanks, we will be back
Response from william f | Reviewed this property |
I think they are still working on the first floor that had water damage.Rooms on the 2nd floor are and have been refurbished .I have stayed there October ,and December and will be there this Weekend..There is not any night... More
I think they are still working on the first floor that had water damage.Rooms on the 2nd floor are and have been refurbished .I have stayed there October ,and December and will be there this Weekend..There is not any night noise at all...Rooms are $80 plus tax..call direct ..361-749-3000 best rate..William