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All reviewsolder hotelenglish muffinspool and hot tubthe breakfast areachecking inmini fridgefitness roomhotel staffgreat propertyshort drivecomplimentary breakfasteasy accessstaff was friendlyconditionergalcerealhighway
I booked my reservation on 02/09/18. My first stay in this Hotel. I use my points for my stay, for which I regret it, because I can't cancel reservation nor switch to another Hotel. Arriving earlier hoping to check in after sleepless night. The Front...More
Response from ComfortInnSuitePlano, Webmaster at Comfort Inn & Suites Plano EastResponded 14 February 2018
Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very serious and if necessary we will take immediate action.
My Family and I stayed at this place while Our house was getting repaired. When we left my daughter left a pair of shoes and I called and Called no one returned my call it took over two months for someone to call. When I...More
Response from ComfortInnSuitePlano, Guest Relations Manager at Comfort Inn & Suites Plano EastResponded 24 January 2018
Thank you for staying with us and for bringing your concern to our attention. Such incident had never happened in the past but we will take your concern seriously and investigate it further. We'd like to discuss more about the situation and make...More
This hotel has large fairly clean rooms. We had some carpet stains in our room. The beds are comfortable and the bathroom large and clean. The back entrance lobby and the elevator floors went uncleaned during our 3 day visit. It would be nice to...More
Response from ComfortInnSuitePlano, Webmaster at Comfort Inn & Suites Plano EastResponded 5 January 2018
Thanks for staying at the Comfort Inn & Suites Plano during your recent visit to our area.
We appreciate your review and the observations both positive as well as negative
They are precious to us and we shall surely take them for improvement....More
My husband and I needed a last minute place to spend the night. We got a great deal, and we enjoyed our stay. Our room was simple but clean and neat. There were a few minor repairs needed, mostly cosmetic. The staff for checking in...More
Response from ComfortInnSuitePlano, Webmaster at Comfort Inn & Suites Plano EastResponded 18 October 2017
Thank you so much for your kind words. I’m so pleased that you found us a clean and neat place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and...More
need towels? too bad. called the front desk twice and never got anything. i was told "someone would be right there" waited 3 hours and still never got em
need good internet? go somewhere else. you're better off not connecting honestly.
the first floor smells...More
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Response from ComfortInnSuitePlano, Webmaster at Comfort Inn & Suites Plano EastResponded 5 October 2017
Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways and that you had problem regarding customer service while with us. We take real pride in this hotel and believe that pride shows in everything we...More