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TownePlace Suites Dallas Plano

5005 Whitestone Ln Town Place Suites by Marriott, Plano, TX 75024-3003
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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Property amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Outdoor pool
Free High Speed Internet (WiFi)
Dry Cleaning
Non-Smoking Hotel
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Room features
Suites
Kitchenette
Non-Smoking Rooms
Microwave
Air Conditioning
Good to know
HOTEL STYLE
Quiet
Family
HOTEL CLASS
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Location
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Contact
5005 Whitestone Ln Town Place Suites by Marriott, Plano, TX 75024-3003
Getting there
Love Field24 km
Dallas/Fort Worth International Airport29 km
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Reviews & more
142Reviews
71Photos
2Q+A
18Room tips
Traveller rating
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Show reviews that mention
Perhaps my review wouldn't be so low if I didn't stay in a TownePlace Suites in Sunnyvale two weeks prior. This was nowhere near the same experience. On the outside, the hotel looks fine, but inside, it needs an overhaul. I immediately noticed the difference. The rooms and ha
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Response from MarcellaW94, Manager at TownePlace Suites Dallas Plano
Responded 28 Oct 2018
Dear Traveler, Thank you for taking the time to provide your valuable feedback. Rest assured your concerns has been passed on to management and we are diligently working to resolve these issues very soon.
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Room smell musty, so bad that my sox got wet by walking on the rug. Replied to the "welcome email" with my issue and no feedback or offer to do anything. Also the air condition was loud. I provided the same feedback when I check out and they just said "sorry:. I will never stay t
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Response from MarcellaW94, General Manager at TownePlace Suites Dallas Plano
Responded 27 Sep 2018
Dear NikiF, Thank you for taking the time to share your valuable feedback. It has come to my attention that the condition during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of satisfaction we strive to provide. Your feedback has been shared with the appropriate management team , rest assured we are in the process of making those changes to prevent these issues form happening again. I look forward to restoring your confidence in the TownePlace Suites Dallas Plano.
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I stayed here while looking for an apartment. Nice hotel with all the amenities that you need while having a longer stay. It is an older hotel but don't let that fool you. The hotel staff was accommodating and very friendly.
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Response from Marcella W, General Manager at TownePlace Suites Dallas Plano
Responded 7 Sep 2018
Hello Jeremy, Thank you for your review and for mentioning great things about the staff. I am very glad to hear that we made your stay pleasant. Looking forward to seeing you again soon.
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+3
This place has wonderful service. I love the fact I have a full kitchen in my room, complete with oven and fridge. I have a good sized desk for when I work. There is a adequate gym. The place is well kept with lots of parking. It is a short walk away from my favorite Indian resta
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Response from Marcella W, General Manager at TownePlace Suites Dallas Plano
Responded 3 Sep 2018
Dear Sushila, Thank you for taking the time to review your stay with us. I am very pleased that you enjoyed your stay us ! I hope your next stay is right around the corner, please don't hesitate to call us if there is anything we can help you with.
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Per front desk staff the day I checked in, this hotel is in renovation mode (AND BOY DOES IT NEED IT!!). Location to my event for that week was perfect. All staff we were in contact with were great (personable, friendly). However, our 2nd room we were moved to after issues with
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Response from Marcella W, General Manager at TownePlace Suites Dallas Plano
Responded 14 Aug 2018
Dear Plainerjane, I want to thank you for staying with us and for mentioning great things about our staff ! Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that the room fell short of your expectations. As you pointed out that we are undergoing renovations, please rest assured that your concerns and feedback will be used to enhance our service . I hope you consider us next time once renovations are complete.
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Photo provided by managementTownePlace Suites Dallas Plano
Photo provided by managementTownePlace Suites Dallas Plano
View from the couch--large desk area across from kitchen
bed
kitchen
Previous
Do you allow dogs for a fee?
I would call the front desk and ask for a real manager. They may answer but if affirmative, ask for a follow up in writing (email) confirming that. The owners are obviously not on site. Personally, I'd never let my dog stay in that hotel.
1 vote
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Is there free shuttle service to the airport?
Good Morning Beverly, We only offer the shuttle service for 5 miles around the hotel for business purposes. The DFW airport is around 26 miles away from the hotel and Love Field Airport is around 21 miles away from the hotel. You could contact Super Shuttle to book an affordable transportation to the hotel at 800-258-3826. Please do not hesitate to contact us if you have any other questions. We are here for you and we are looking forward to see you soon. Below is our contact information. Thank you, Pablo Villarroel General Manager TownePlace Suites by Marriott Dallas-Plano 5005 Whitestone Lane Plano, TX 75024 Main 972-943-8200 ext. 600
0 votes
"stay on second floor and hope for the best"
"VIEW your assigned room first for mold and mildew issues."
"Some rooms face the pool - and might be noisier but everything was pretty quiet during my stay."
"Suites on the end and high floor."
"choose a different hotel...this is a dive"
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PRICE RANGE
US$ 89 - US$ 143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
towneplace suites dallas plano hotel planotowneplace suites plano
LOCATION
United StatesTexasPlano
NUMBER OF ROOMS
106
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