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Nice property. Very good staff. Check in was very easy. Front desk staff were very friendly throughout our stay.
The room was the standard Residence Inn room. It is not brand new, but it was comfortable. We used the pull-out in the living room since...More
Response from Traci R, General Manager at Residence Inn Dallas Plano/LegacyResponded 27 January 2017
We appreciate sharing your great guest experience! I too am a fan of the chocolate croissants we serve at breakfast.
We look forward to welcoming you back again to Plano!
- Centrally Located, close to plenty of restaurants
- Plenty of outside space
- Good breakfast area
- Friendly Staff
- Free Shuttle service
- Small rooms and beds
- Old Building
Response from Traci R, General Manager at Residence Inn Dallas Plano/LegacyResponded 12 January 2017
Thank you for sharing your guest experience. We appreciate you sharing what you enjoyed in addition to how we can improve.
I will share your feedback with the team to implement ways to make our guest experience more rewarding.
Thank you again,
I saw housekeepers. I am not sure what they do. This hotel is beat up, which wouldn''t be so bad if it was clean. The common areas are worse than rooms, but that is not praise for the room conidtions by any means.
Response from Chris H, Manager at Residence Inn Dallas Plano/LegacyResponded 9 December 2016
Good afternoon Jed202,
Thank you very much for sharing your recent experience at the Residence Inn Plano with us! I am sorry to hear that our property was not able to deliver an exceptional experience to you when you stayed and I have every confidence...More
i can't believe these reviews are so good. the rooms are dirty and not well cleaned - shower had left over soap scum from previous guests, very dusty and not well cleaned. there's dust and dirt everywhere... beds are mediocre. The daily cleaning was a...More
Response from Chris H, Manager at Residence Inn Dallas Plano/LegacyResponded 22 November 2016
Good afternoon TallSH,
Thank you very much for your feedback on your recent stay at the Residence Inn Plano. My team and I pride ourselves on our ability to offer every travel the most perfect stay that we can, and I am disappointed we fell...More
Room is good,I was given a north facing room but later on when I asked for Sun facing room, they gave me that so happy about that. Front Desk is always helpful and Chris :).
But Breakfast Food is deteriorating, the Chef is always irritable...More
Response from Chris H, Manager at Residence Inn Dallas Plano/LegacyResponded 21 November 2016
Good morning SudeepBatra,
Thank you for taking the time to reflect on your recent stay at the Residence Inn Plano. My team and I pride ourselves on delivering memorable and perfected stay for all of our guests. I have been able to share your concerns...More