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Candlewood Suites

89 reviews
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Traveller (3)
Room & Suite (13)
Hotel & Grounds (15)
Overview
  • Excellent63%
  • Very good15%
  • Average5%
  • Poor4%
  • Terrible13%
Travellers talk about
“front desk”(19 reviews)
“laundry room”(4 reviews)
“queen bed”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Room Service
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Candlewood Suites
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (89)Write a Review
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LanguageEnglish
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All reviewsfront desklaundry roomqueen bedfull kitchenan extended stayneeded a place to staytook great carethe entire staffgreat customer serviceplenty of parkinglocation is greathome away from homepamelatxstoveinternetleather
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1 - 5 of 89 reviews
Reviewed 2 weeks ago

Rooms are thoroughly cleaned every Thursday. Someone comes in and strips the bed and takes the towels and shower curtain. Later someone else comes in and replaces everything and cleans. Last Thursday we waited for our room to be cleaned after it was stripped of...More

Thank Nidia M
Reviewed 2 December 2017

We evacuated from Hurricane Harvey to here. Mold in the showers, house keeping is around 10 am. everyday. Saturdays is "deep cleaning; you wont need a wake-up call... hope you don't enjoy sleeping in on Saturdays. The maintenance employee is very rude, half the staff...More

Thank Derek Z
Response from IHGService, Guest Relations Manager at Candlewood SuitesResponded 4 weeks ago

Hi Derek Z, Thank you for your stay and taking the time to write a review of our hotel. It is regrettable that some of our amenities and housekeeping services did not live up to your expectations. Please allow me to follow up on your...More

Reviewed 20 September 2017

We had to evacuate from our flooded neighborhood and sought refuge here. A perfect oasis in the storm, we ended up needing to stay for 3 weeks. These suites offered us many of the conveniences of home: kitchen and utensils allowed us to cook -...More

Thank grani2id
Reviewed 29 July 2017

We booked a room for two nights. The room charge was different each day. The front desk explained some nights are more popular than others. Their hidden fees add up to nearly $30 per night. One add stated "free parking". It's free if you pay...More

Thank yvonne714
Response from IHGService, Guest Relations Manager at Candlewood SuitesResponded 13 August 2017

Hi yvonne714, Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment you had with the rate changes, room furniture, and TV among the others during your stay. We always aim to provide an exceptional stay...More

Reviewed 29 June 2017

There was rust around tub there was a roach went down told her she was going to give me spray to handle it I was not going to took a long time to get ices marker in room then went down to ask her something...More

1  Thank annfree123
Response from IHGService, Guest Relations Manager at Candlewood SuitesResponded 14 July 2017

Hi annfree123, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the cleanliness of the tub, roach and spider in the room, and Front Desk staff...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room Service
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 97 - US$ 151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 97 - US$ 151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (3)
Room & Suite (13)
Hotel & Grounds (15)
Bathroom (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Investigate First !"
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"To avoid the construction noise on the adjoining lot ask for a room on the northwest end of the property."
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"Request a room away from the lobby if quiet is a requirement"
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"If you're traveling with children get the suite, anything else is too small."
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