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Hilton Garden Inn Odessa

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Traveller (4)
Room & Suite (3)
Dining (2)
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Overview
  • Excellent46%
  • Very good27%
  • Average14%
  • Poor4%
  • Terrible9%
Travellers talk about
“great hotel”(19 reviews)
“every month”(3 reviews)
“awesome stay”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Odessa
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Odessa
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (239)
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35
10
22
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LanguageEnglish
106
65
35
10
22
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All reviewsgreat hotelevery monthawesome stayexercise roombusiness centerwould stay here againclean roomsoil boombusiness triphot breakfasthgimarttxdialgascomfortfacility
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11 - 15 of 238 reviews
Reviewed 10 December 2017

Poor front desk experience, from being given a SMOKING room then questioned as to why I wanted to change, to being given no breakfast and no offer to fix issues. Service was way below Hilton expectations and at almost $300 per night, I expect a...More

Review collected in partnership with Hilton Garden Inn
Thank D6221JRpeterr
Response from KanaHotelGroup, Manager at Hilton Garden Inn OdessaResponded 12 December 2017

Please accept our sincere apologies for the disappointing service of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. Should you return to our area in the...More

Reviewed 23 November 2017 via mobile

The Hilton Garden Inn in Odessa Texas is one of the most clean and friendly hotels I've stayed in the staff goes above and beyond to make sure you have what you need the rooms are very clean very quiet the back entrance was convenient...More

Thank Danielle G
Response from KanaHotelGroup, Manager at Hilton Garden Inn OdessaResponded 24 November 2017

Thank you for complementing our staff here at the Hilton Garden Inn Odessa. We are glad they made your stay a good one and we hope to host you again the next time you are in our area.

Reviewed 22 November 2017

Had an issue with the staff regarding something as simple as shampoo. Non in our room. Asked the front desk for help and was told that the entire hotel was out of shampoo. I expressed my surprise and dissatisfaction. Was told that it happens all...More

Review collected in partnership with Hilton Garden Inn
Thank 10davidlh
Response from KanaHotelGroup, Manager at Hilton Garden Inn OdessaResponded 24 November 2017

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us...More

Reviewed 22 November 2017

I have stayed at Hilton Garden Inns before and this one is a big disappointment. The first thing to greet you us a strong odor of gas. We told the young man at the front desk and he just shrugged his shoulders and said nothing...More

Review collected in partnership with Hilton Garden Inn
Thank Ronald C
Response from KanaHotelGroup, Manager at Hilton Garden Inn OdessaResponded 24 November 2017

I was disappointed to learn of your experience at our hotel, regret that we did not provide a level of service that anticipated and responded to your needs. We are in the process of evaluating opportunities for improvement and appreciate your input!

Reviewed 8 November 2017

Staff was not very attentive and seems to always be behind desk or sitting down. Reported that the toilet in room was running and was told that they did not have a maintenance person there to address but would leave a note. Was not addressed...More

Review collected in partnership with Hilton Garden Inn
Thank 549denah
Response from KanaHotelGroup, Manager at Hilton Garden Inn OdessaResponded 24 November 2017

We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. Please know your comments are taken very seriously. I apologize for the issues that you reported, and hope...More

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Most Booked Properties in Odessa, TX
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Banquet Room
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
US$ 136 - US$ 444 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Odessa
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 136 - US$ 444 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Odessa
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (4)
Room & Suite (3)
Dining (2)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Can't go wrong with any room here!"
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"Get the Hilton App--you can select your room in advance of your stay!"
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"Avoid next to fitness center and in facing pool"
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"main floor is nice but good luck getting one."
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