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BEST WESTERN N.E. Mall Inn & Suites

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226 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN N.E. Mall Inn & Suites
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Showing 221: English reviews
San Francisco, California
Reviewed 17 June 2016 via mobile

I arrived with my husband late at night and was referred from Dallas airport to this hotel with a voucher. The guy that worked the front desk Josh was very friendly and got stress off us. He checked us in really fast. Very friendly and professional. Our flight was early that morning, we only got probably 3 hours of sleep...

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Helpful?
Thank Cynthia S
Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank you for your review. We appreciate your feedback it helps us to understand where we need to improve and what we are doing right. I was happy to hear that we meant your expectations and I trust you will come and visit us again when your in the area. Please ask for me the next time you visit our...

Albuquerque, New Mexico
Reviewed 17 June 2016

While the hotel is basic, Candria is the BEST!!! I was recently placed there during a horrendous airline experience and after 20 hours of travel, and not being my most tolerant, she was so pleasant and helpful & efficient, I couldn't help but smile. I was there for only 4 hours and in the 5 minutes she took to settle...

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Helpful?
Thank ktroop5
Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello, Thank you for taking the time give us a review. We appreciate your feedback it helps us to know what we are doing right and where we need to improve. We are happy to hear that you enjoyed your stay and that our service meant your expectations. We will be sure to let Candria know how much your appreciated...

OKC
Reviewed 16 June 2016

sure you can spend more money --more luxury- but for a great place to stay --fantastic full hot breakfast-safety- and a consistency of good prices and comfort with a good breakfast , you cant beat BEST WESTERN

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Helpful?
Thank BRUCEDE
Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello, Thank you so much for your review. We appreciate your feedback it helps us to know what we are doing right and where we need to improve. We are so happy that we meant your expectations and we trust that you will come back and see us again soon. Thank you, Dolly Schnetzler

Canton
Reviewed 15 June 2016

Right From the start. Everyone was very friendly and ready to make our stay pleasant! The room smelled clean, without heavy chemical smells that many hotels use to cover up odors! The beds were very comfortable, with a variety of pillows! Hot breakfast every morning. The hot tub and pool, very relaxing! I will stay here every time I'm in...

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Helpful?
Thank kimhW379XB
Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank you for taking time out of your schedule to give us a good review we appreciate your feedback. It helps us to continue to try and improve in areas we need to improve in. It also helps us to keep best practices. We are so please that we meant your expectations and we look forward to having you come...

Edison
Reviewed 15 June 2016

I am a diamond-level Best Western customer so I know a great many BW hotels, but this hotel just doesn't qualify as one. The staff were great and helpful, but the hotel just didn't feel right. Breakfast which is usually not that great at BW hotels in this country was just subpar, the room didn't feel clean, but for me...

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Helpful?
Thank Irene P
Abilene, Texas
Reviewed 15 June 2016

You could put something in the air units to help them smell fresher. We needed a blanket for the pullout bed in the couch and they didn't have one? The breakfast is pretty good. You could add some boiled eggs and fresh fruit and then it would be a really good breakfast. The young man at the desk is really...

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Helpful?
Thank lwillis1220
Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello, Thank you so much for taking the time to send in a review. We appreciate your feedback it helps us to improve where we need to improve. We added boiled eggs and fresh water melon to our breakfast so the next time you stay you can enjoy those extra items. Please ask for me the next time you come...

odessa, United States
Reviewed 14 June 2016

Nice location. Good clean rooms. Could use some updating, but over all a good nice clean place to stay. We enjoyed the staff, breakfast, and clean rooms. Our stay was during the middle of the summer when the weather is plenty hot!!! The A/C in the room was on point. Made the stay very cool and relaxing.

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Helpful?
Thank Robert K
Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello Robert, Thank you for giving us a review. we appreciate the feedback it helps us to try and continue to improve and make things as pleasant as possible for our guest. I trust that you will come back and see us again soon. Please ask for me next time you come to visit us so I can come out...

Reviewed 1 June 2016 via mobile

My cousin and I went to Texas for Grandson graduation. We were there for 4 days on the 2nd day we went to the mall the Hotel said they had complementary transportation with in 5 mile so we made reservations the night before and they said the driver would pick us up at 12 noon we were in the lobby...

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Helpful?
Thank Sandra H
Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello Sandra, I don't even know where to start with this review. I am not going to try and make excuses because there simply are none. I want to personally apologize to you. I am the sales and marketing person and I am embarrassed that any of this happen to you. I can only say I am so sorry. I...

Brownsville, Texas
Reviewed 1 June 2016

The location/price are ok but you get what you pay for. I had 4 people bang on my door during the middle of the night (from 2:00-4:00 am) looking for "stuff". Not trying to sound like a jerk but I'm pretty sure there were either prostitutes or dealers 2 rooms down. I contacted the front desk but nothing happened. I've...

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Helpful?
1Thank David B
Weaubleau, Missouri
Reviewed 23 May 2016 via mobile

Stayed 5/11-16, Rm 139. Booked & paid 1wk in adv, non-refund & no changes. Lobby, outside, & Brkfst area are nice; However ... Room had odor, so sprinkled baking soda next day. Coffee maker & pot not cleaned after last guest - had mold & gnats. Took them 2hrs to respond, & Maint simply switched pot to vacant room nxt...

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Helpful?
1Thank MARVIN S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover our new contemporary style and upscale furniture, ideal for business and leisure travelers. We are located eight miles from Dallas/Fort Worth International Airport, across from Northeast Mall and minutes from Fort Worth. With complimentary shuttle, fitness room, pool and spa, high-speed wireless Internet access and 24-hour business center, our newly renovated property is ideal for business and leisure travelers. We are located 10.5 miles from Texas Motor Speedway and convenient to parks, dining outlets, attractions and shopping malls. ... more   less 

Additional Information about BEST WESTERN N.E. Mall Inn & Suites

Address: 8709 Airport Fwy, North Richland Hills, TX 76180-7603
Region: United States > Texas > North Richland Hills
Price Range: ₹ 5,527 - ₹ 7,549 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN N.E. Mall Inn & Suites 2.5*
Number of rooms: 84
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Also Known As:
Best Western Ne Mall Inn And Suites Fort Worth
Best Western Ne Mall Inn & Suites Fort Worth Hotel North Richland Hills
Best Western North Richland Hills
North Richland Hills Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN N.E. Mall Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN N.E. Mall Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King size bed was awesome! Thanks to all!”
 of 5 bubbles MaryW855, 12 Sep 2016 | Read review
“Bring a set of simple, household tools. I had to make repairs to the faucet and bathtub shower heads while staying at this hotel. I contacted the front desk to let them know what was going on (prior to any maintenance done) and I was told be the customer rep that they would make a note so I wouldn't be held responsible but they didn't know what to do.”
 of 5 bubbles davidbV8098JJ, 1 Jun 2016 | Read review
“Stay near front of location if security is a concern. ”
 of 5 bubbles memphismid, 11 May 2016 | Read review
“In the back if you can get it..much quieter than near the road construction.”
 of 5 bubbles 25var, 9 Oct 2015 | Read review
“AC Worked Great! ”
 of 5 bubbles F3510EHnathans, 30 Jul 2015 | Read review
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