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BEST WESTERN Inn & Suites

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324 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Inn & Suites
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Showing 317: English reviews
hebron, ky, United States
Reviewed 23 September 2016

good pool and pool area, good breakfast, above average room, good staff, exterior doors, quiet atmosphere, location is perfect for surrounding entertainment, close enough to austin for day trip, close enough to san antonio close enough for day trip. Plenty of restaurants within short distance

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Helpful?
Thank Paul K
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to leave your review. We are pleased you enjoyed your stay. We look forward to seeing you again. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

United States
Reviewed 15 September 2016

I made reservations on line. Upon arrival the clerk checks us in and explains what stairs to take. I asked about the elevator, she said we don't have one. I said my daughter is expecting and I am not able to carry luggage up stairs. She said she could relocate us. She checked and the only thing left was the...

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Helpful?
Thank Michael F
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your feedback of our location in New Braunfels, TX. We are sorry to hear about the issues you experienced with the lack of stairs. We do have handicap accessible rooms located on our bottom floor. I believe you were offered a handicap room that was at the executive/suite level which does come with a slightly higher price...

Reviewed 11 September 2016

We always choose this Best Western when in town or when we have extra family staying in the area. The staff is always friendly. The hotel is centrally located and well appointed. Breakfast is great. Overall it's a fabulous value. We think you'll like it :D

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Helpful?
1Thank Caroline E
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for this review. We continually love to hear feedback on how we can improve on our guests expectations. In your case, I am happy to hear you are continuing to be satisfied with your stays here. We look forward to seeing you again. Thank you, Becky Alizadeh nbhospitality@gmail.com

Montgomery, Texas
Reviewed 9 September 2016

Room was clean and cool when we got there! We had no complaints except that we paid $135 on Sunday night and when we called to come a day early on Saturday they charge was a whopping $179. Definitely not a 5 star hotel to be charging that price but we did it anyway because we didn't have a choice...

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Helpful?
Thank mstneel
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review of our site, and thank you for choosing to stay with us. I am truly honored to hear of the great service and facilities you had during your stay with us. You, along with all of out other guests, are always our priority. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Houston, Texas
Reviewed 7 September 2016

Very good, clean, safe. Good breakfast and general service is warm and cordial. They are ready to help.The location of the hotel is great right on I 35 with nearby grocery stores and restaurants. I liked it very much.

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Helpful?
Thank Barua25
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to leave your review. We've enjoyed your staying with us these last few weeks. Thank you for choosing to stay with us and we hope to see you again soon. Thank you, Becky Alizadeh nbhospitality@yahoo.com

San Antonio, United States
Reviewed 6 September 2016

Overall, I was not satisfied with our stay. There was no trash can in the restroom, and I assumed we needed to flush the toilet paper. Well, when we did, the toilet started to overflow. The carpet got extremely wet, and we had to wear sandals/shoes at any time we walked around the restroom/sink area. I indicated to the front...

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Helpful?
Thank Antonia A
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us and for leaving a review. I'd like to take a moment to address the things you mentioned. Because of the timing of your stay, Labor Day weekend, the likelihood of there being another room available to move you into is not very high. Otherwise, the front desk staff would have offered you that option...

Reviewed 5 September 2016

our room was not cleaned Breakfast is OK but cold and pastries not fresh Coffee is very good Nice to have make your own waffles option The swimming pool is very nice and clean Room decor is very nice . Beds are comfortable

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Helpful?
Thank Ninza S
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to leave your thoughts regarding our establishment. We will use your feedback to make adjustments with out staff and breakfast. Thank you for staying with us. Becky Alizadeh nbhospitality@yahoo.com

Edmonton
Reviewed 22 August 2016

Drove in from San Antonio, great location to visit the Schlitterbahn Water Park where we spent the full day there. Next day, on the advise of Anne at the hotel, we were able to find a tour company to provide us with tubes to do down the Comal River, 4 channels for rapids. Took 2 hour for the river and...

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Helpful?
Thank Ron S
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

We are pleased to hear that you enjoyed your vacation while staying with us. Thank you for taking the time to leave a review. We hope to see you again on a future visit. Thank you, Becky Alizadeh nbhospitality@yahoo.com

Wilton, Connecticut
Reviewed 22 August 2016 via mobile

A two-night stay was highlighted by very courteous and efficient employees. Anne was especially kind. I was grateful that the desk clerk was so helpful when I arrived at 2 am after a long drive. The room was clean and comfortable. Breakfast was fine though cold cereal was mossing.

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Helpful?
Thank BGSCT
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us. I am particularly pleased you had such positive interactions with the staff. We actually do have three varieties of breakfast cereal available each morning. Perhaps it was overlooked in the business that sometimes happens during the breakfast hours. We hope to see you on your next trip to our area. Thank you for the...

Junction, Texas
Reviewed 10 August 2016

Nice contemporary lobby design. Awesome bathroom amenities. Friendly breakfast attendant (Ann). The exterior could use some upgrades and the breakfast area could be bigger. I didn't see the difference between the executive double and the regular double.

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Helpful?
Thank cy4life03
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review of our hotel, and thank you for choosing to stay with us. I am happy to hear you were pleased with the service and facilities you experienced during your stay with us. It is nice to hear of the fantastic job Anne is doing to fulfill guest needs. We hope you'll consider us the next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 

Additional Information about BEST WESTERN Inn & Suites

Address: 1493 N Interstate 35, New Braunfels, TX 78130-2816
Region: United States > Texas > New Braunfels
Price Range: ₹ 4,820 - ₹ 8,689 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
Hotel Style:
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inn & Suites staff and other travellers.
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over a year ago
Houston, Texas
over a year ago
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Questions? Get answers from BEST WESTERN Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room or park near the stairs as there is no elevator.”
 of 5 bubbles BengalTexans, 9 Aug 2016 | Read review
“get a room close to the lobby so you can take breakfast to yuor room if the loby is full of hungry travellers”
 of 5 bubbles kpegues, 7 Aug 2016 | Read review
“They have both inside & outside access rooms.”
 of 5 bubbles carrot9936, 23 Jul 2016 | Read review
“very quiet, suites are roomy, and breakfast has many choices (hot or cold)”
 of 5 bubbles travelerfun01, 10 May 2016 | Read review
“Must request the closest-to-front desk section of rooms.”
 of 5 bubbles DalTx214, 25 Apr 2016 | Read review
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