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La Quinta Inn & Suites New Braunfels

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La Quinta Inn & Suites New Braunfels
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268 Reviews from our TripAdvisor Community

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There are newer reviews for La Quinta Inn & Suites New Braunfels
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Showing 267: English reviews
Terrell, Texas
Reviewed 6 August 2016 via mobile

It almost led to us leaving. I understand things breaking, but: 1. A/C not working well. Over 80 degrees in room. Directed to turning off and on did NOT help. 2. Elevator stopped working. Yes, I'm serious. Long ways to end of hall to stairs. 3. We both pinched our leg on cracked toilet seat. Ouch. Damned thing hurt. Good:...

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Helpful?
1Thank greggtex
AJ A, General Manager at La Quinta Inn & Suites New Braunfels, responded to this review

Thank you for the review greggtex! I apologize that you had some issues with your stay. I am glad that our front desk person was able to make sure you left satisfied the next morning. We did look into your A/C situation, and it looks like the unit was set to fan, instead of cool. This was an electrical error,...

Waxahachie
Reviewed 3 August 2016 via mobile

This place is under construction!!! The floors are dirty from the workers even in the elevator. Breakfast was SLOW to come out and SLOW to be replenished. Especially when the cleaning ladies were getting their breakfast, too. We got an Express Deal on Priceline, but it still wasn't a good enough deal for this awful experience. We love LQ and...

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Helpful?
1Thank christi8176
AJ A, General Manager at La Quinta Inn & Suites New Braunfels, responded to this review

Thank you for the review christi8176! I apologize that your stay was not as pleasant as expected. Please know that the hotel is not "under construction," we are just updating our tile in the kitchen and public bathroom. The staff and I are fully aware of the dust in the public areas and are working around the clock to keep...

Reviewed 29 July 2016 via mobile

It's a La Quinta so it's not going to be luxurious. Stayed here several times without any issues. Breaker kept tripping for equipment on the breakfast buffet like the microwave and juice machine dispenser. Hotel is under construction. I think the entire first floor was under renovation. We stayed in 3rd floor and rooms across the hall were also under...

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Helpful?
1Thank chris v
AJ A, General Manager at La Quinta Inn & Suites New Braunfels, responded to this review

Thank you for the review Chris V! I am glad you enjoyed your stay with us. We are fully aware of the electrical issue in the breakfast area and already have a technician scheduled to come out this week to repair. We apologize for the inconvenience it caused. We are attempting to offer more amenities for breakfast and did not...

Fort Worth, Texas
Reviewed 24 July 2016

It's OK. The entire first floor is in the middle of construction! The hot breakfast was excellent. Staff were very friendly. We slept good. Bathroom was spacious and the room as well. The security locked however was broken and the shower drips.

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Helpful?
1Thank csoriaso
AJ A, General Manager at La Quinta Inn & Suites New Braunfels, responded to this review

Thanks for the review csoriaso! I am glad that you enjoyed your stay with us! We have already repaired the issues in your room and thank you for bringing it to our attention. We are very excited for our remodel to finish up and know that you will be impressed with the finished product!' Thanks again and see you next...

Granbury, Texas
Reviewed 20 July 2016

The staff was extremely kind and courteous. Our rooms were very clean and comfortable. They helped accommodate us with our early arrival. Will definitely stay here again and again!! I highly recommend La Quinta Inn & Suites New Braunfels

Review collected in partnership with La Quinta
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Helpful?
1Thank kowebas
AJ A, General Manager at La Quinta Inn & Suites New Braunfels, responded to this review

Thank you for the review kowebas! I am glad your stay was excellent! I will definitely pass on your praise to our staff. We have been re-training our staff in better ways to provide outstanding service to our guests and I am very happy that it is showing. Courteous staff and a clean/comfortable hotel are our top priorities! We look...

Reviewed 16 July 2016

Dogs barking in the hallway most of the night, security latch torn off front door, dead bolt lock torn off bathroom door, no bulb in bedside lamp. I did call the front desk about the dogs barking and was told " This is a pet friendly hotel," you will just have to live with it.

Review collected in partnership with La Quinta
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Helpful?
1Thank jamestW8268AP
AJ A, General Manager at La Quinta Inn & Suites New Braunfels, responded to this review

Thanks for the review James Trevathan! I apologize that your stay did not meet your expectations. We have already gone through your room and made sure that all the issues you noted have been taken care of. I did speak to the front desk representative regarding your call. Please know that the 'you will just have to live with it'...

Collinsville, Mississippi
Reviewed 15 July 2016

I love this hotel so much that we have been coming here for our summer vacation for over 10 years. If there is a problem the manager on duty will fix it. The pool is always clean, you got a 50/50 chance that the hot tub is working. Breakfast area is very clean. They are doing renovation now but they...

Review collected in partnership with La Quinta
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Helpful?
1Thank Mikebrantley
AJ A, General Manager at La Quinta Inn & Suites New Braunfels, responded to this review

Thanks for the review Mikebrantley! I am glad you enjoyed your stay. We are trying our best to keep everything up to par on cleanliness and we are looking forward to everything being done this month. We will see you next time and the gym will blow you away when you see it! AJ A General Manager lq0254gm@laquinta.com

Reviewed 13 July 2016 via mobile

Although the room was fine, and the staff were friendly, the breakfast equipment was not working properly. Both the microwave and the toaster power repeatedly went out. Also, although the whirlpool was open, the jets were not working properly and the temperature was lukewarm.

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Helpful?
1Thank choatex
AJ A, General Manager at La Quinta Inn & Suites New Braunfels, responded to this review

Thank you for the review choatex! It was reported to me regarding the power during the breakfast on Monday morning. I did look into it personally and it was fixed that afternoon. I apologize for the inconvenience. I also looked into the whirlpool jet/heat issue you had. After inspection, everything seemed to be working properly and heating per city code....

Oklahoma City, Oklahoma
Reviewed 12 July 2016

the air did not work in my room and i had a loud neighbor. did not sleep well was not to happy room was nice just wish i could have enjoyed it better. maybe when we pass thru again it will be better. but what can i say Texas has my heart.

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Helpful?
1Thank lovelyboans
AJ A, General Manager at La Quinta Inn & Suites New Braunfels, responded to this review

Thank you for the review lovelyboans! I do apologize that the A/C unit did not seem to work as expected and that your neighbor was loud. Please do not hesitate to notify us at the front of any situations that may occur during your stay. Our staffed is trained to identify the cause and offer a solution immediately, especially to...

Brownwood, United States
Reviewed 30 June 2016

A/C not working, elevator not working, had to ask 3 times to become a rewards member. had no solution to a/c and elevator. breakfast attendants not friendly if you even see them. the rooms very clean. this hotel is remodeling and I feel once they are done it will be a better place to stay

Review collected in partnership with La Quinta
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Helpful?
2Thank Tina H
AJ A, General Manager at La Quinta Inn & Suites New Braunfels, responded to this review

Thank you for the review Tina H. Only through our guests comments such as yours can we better our hotel and our staff. We did check on the A/C unit in your room and found that the unit was not set to cool correctly. It has been repaired and is blowing nicely. Along with the remodeling, we have also gone...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
This 3 star hotel is only 2 miles from Schliterbaun Waterpark, 3 miles from Historic Gruene, Tx and 10 miles from the Outlet Malls. We have and outdoor pool and Hot Tub, expanded Continental Breakfast, high speed wireless internet, free parking and close to several good restaurants with Chili's in our adjacent lot. All rooms, have coffee maker, micro, refrigerator and high standards of cleaning as verified by La Quinta Inc. Fitness center and elevator. ... more   less 

Additional Information about La Quinta Inn & Suites New Braunfels

Address: 365 Hwy 46 South, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Price Range: ₹ 5,528 - ₹ 11,533 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites New Braunfels 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
La Quinta Inn & Suites New Braunfels Hotel New Braunfels
La Quinta Inn And Suites New Braunfels
La Quinta New Braunfels
New Braunfels La Quinta
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Questions & Answers

Questions? Get answers from La Quinta Inn & Suites New Braunfels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have an area at the end of the left wing where you can let your puppy out. Very convenient.”
 of 5 bubbles jasmineseliga, 22 Jan 2017 | Read review
“It only has wired wifi, and only wireless in lobby.”
 of 5 bubbles FangLam, 24 Jun 2016 | Read review
“Get a room away from their noisey elevator!”
 of 5 bubbles 251cassief, 16 Nov 2015 | Read review
“Try to stay on first floor to avoid elevators.”
 of 5 bubbles BobG183, 9 Aug 2015 | Read review
“I guess you should ask if there are any noisy pets in the building and then ask to be placed away from them.”
 of 5 bubbles michaellM1218CB, 13 Apr 2015 | Read review
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